I have tried it with 10 different android devices and it does not work...some devices i get a mirror screen on my phone from the camera but no control and sometimes I dont get any picture on my phone but with the controls for the raveneye app. whats with the conflict? i turn on Raveneye but it wants to use WiFi but then it says to disable wifi to connect to gimbal via Bluetooth. What is the deal? This raveneye never worked properly once out of the box...

Here is the message I get:

Note: Connecting to Raveneye will disconnect gimbal from DJI ronin...this is just fucking great? what genius invented this piece of garbage?

ok...after hours of messing around i got a message to upgrade the firmware for the raveneye v1.3 i think...anyways..the update stopped at 80 percent then just quit. I assumed the update was over. I tried hooking it up to my gimbal and camera again and it WORKED! but i didnt have control of stuff at the bottom of the screen...iso and aperture and stuff...but the tracking worked and the force mobile worked...then i get a message on my phone saying that the firmware update was complete...(this was after it was working) anyways...now im back to square one with a black screen and no controls whatsoever

Hi there, we are sorry for the issue you are encountering. Could you please provide a video showing the issue? You may save it through a shareable link like Google Drive and DropBox, then send the link here. We will check this further for you.

DJI Susan Posted at 7-5 17:12
Hi there, we are sorry for the issue you are encountering. Could you please provide a video showing the issue? You may save it through a shareable link like Google Drive and DropBox, then send the link here. We will check this further for you.

ive gone through all of this before. i think it has something to do with the wifi being 5.8ghz instead of 2.4ghz...the section is blank and i have no way of choosing between the two...

Nik In The Mud Posted at 7-5 19:51
ive gone through all of this before. i think it has something to do with the wifi being 5.8ghz instead of 2.4ghz...the section is blank and i have no way of choosing between the two...

Hello. We would like to know what Android device you are using. Some Android devices may not be compatible. You can follow the following suggestions:
1. Replace the Apple device to test the connection;
2. Reset the DJI Ronin image transmission wifi and reconnect;
3. During the wifi connection process, please turn off the Bluetooth of the mobile phone system to avoid interfering with the image transmission connection.
Please keep us updated if the issue persists.

DJI Susan Posted at 7-5 23:42
Hello. We would like to know what Android device you are using. Some Android devices may not be compatible. You can follow the following suggestions:
1. Replace the Apple device to test the connection;
2. Reset the DJI Ronin image transmission wifi and reconnect;

I am on a Samsung Galaxy s24+ and I am just realizing now another problem I am having with another DJI problem but this time it is with my DJI Mini 2. The Samsung Galaxy s24 series is too new to install the app for. I tried installing the app and got a message saying that my device is not compatible. What the hell? Are the techs there at DJI going to make the Samsung s24 series compatible anytime soon?

Nik In The Mud Posted at 7-7 11:43
I am on a Samsung Galaxy s24+ and I am just realizing now another problem I am having with another DJI problem but this time it is with my DJI Mini 2. The Samsung Galaxy s24 series is too new to install the app for. I tried installing the app and got a message saying that my device is not compatible. What the hell? Are the techs there at DJI going to make the Samsung s24 series compatible anytime soon?

Hello.Generally, devices not listed as supported mobile devices can also be used if their system versions are the same or later than those published on the DJI official website (Beta system versions may not be compatible), but their stabilization has not yet been verified. It is recommended that you download and install the app to test the basic functions, or go to a nearby outlet (if any) for product testing. Thank you for your understanding and support.

Jesus...im trying to start a new thread and cannot find out how to do it for the life of me...there is no option to start a new thread ANYWHERE!!!

DJI Susan Posted at 7-5 23:42
Hello. We would like to know what Android device you are using. Some Android devices may not be compatible. You can follow the following suggestions:
1. Replace the Apple device to test the connection;
2. Reset the DJI Ronin image transmission wifi and reconnect;

how do you do step number 2?

2. Reset the DJI Ronin image transmission wifi and reconnect???

Nik In The Mud Posted at 9-7 09:08
how do you do step number 2?

2. Reset the DJI Ronin image transmission wifi and reconnect???

Hi there,  when the DJI Ronin Image Transmission System is powered on, press the Power button six times (the three battery level indicators blink three times at the same time) to cancel the password of the DJI Ronin Image Transmission System. After selecting the image transmission system’s Wi-Fi, please manually set a password of eight characters in the DJI Ronin app. The password must consist of letters and figures.

Nik In The Mud Posted at 9-7 07:10
Jesus...im trying to start a new thread and cannot find out how to do it for the life of me...there is no option to start a new thread ANYWHERE!!!

Hi there, you can create a new thread when your forum points are over 40.

• If you are on PC, you could click the 'New Thread' bottom to create a new post.
  

• If you are on mobile, you can follow the below screenshot to create new posts.
  

DJI Thor Posted at 9-8 00:41
Hi there, you can create a new thread when your forum points are over 40.

I found the New Thread button after choosing a product, but now it isn't doing anything when I click it.

DJI Thor Posted at 9-8 00:32
Hi there,  when the DJI Ronin Image Transmission System is powered on, press the Power button six times (the three battery level indicators blink three times at the same time) to cancel the password of the DJI Ronin Image Transmission System. After selecting the image transmission system’s Wi-Fi, please manually set a password of eight characters in the DJI Ronin app. The password must consist of letters and figures.

the raveneye works with other devices that do not belong to me that i used only for testing. bot being automatically (by default) set to 2.4ghz. The problem is the android phone I want to use does not have the Wi-Fi Frequency showing anything (blank) on the Ronin app.

DJI Thor Posted at 9-8 00:32
Hi there,  when the DJI Ronin Image Transmission System is powered on, press the Power button six times (the three battery level indicators blink three times at the same time) to cancel the password of the DJI Ronin Image Transmission System. After selecting the image transmission system’s Wi-Fi, please manually set a password of eight characters in the DJI Ronin app. The password must consist of letters and figures.

please go to the 6:00 minute mark of this video...its Italian and i don't really know what he's saying but the video shows the wifi frequency in the ronin app set at 2.4ghz. Why does my device not have an option to change the frequency?

Nik In The Mud Posted at 9-8 13:21
I found the New Thread button after choosing a product, but now it isn't doing anything when I click it.

May I know how it behaves when you click it？ Could you show me a screenshot of the error or a video recording of your operation? It would be better for us to help you identify the issue. Thanks.

Nik In The Mud Posted at 9-8 15:34
please go to the 6:00 minute mark of this video...its Italian and i don't really know what he's saying but the video shows the wifi frequency in the ronin app set at 2.4ghz. Why does my device not have an option to change the frequency?

https://youtu.be/BN4MQxReSH8?si=gopWOju2lqFEvKjB&t=360

Sure, we will forward it to our engineering team and check. I will revert you back soon.

Nik In The Mud Posted at 9-8 13:24
the raveneye works with other devices that do not belong to me that i used only for testing. bot being automatically (by default) set to 2.4ghz. The problem is the android phone I want to use does not have the Wi-Fi Frequency showing anything (blank) on the Ronin app.

Hi there, you could follow the below steps and try to do the setting. If it is still could not work, would you please share us the screenshot for checking? Thanks.

1. How to set the frequency of the RavenEye: Enter the Ronin APP RavenEye page, click the setting icon in the upper right corner --- Wi-Fi settings --- Wi-Fi frequency settings, you can choose 2.4G or 5.8G.

2. How to set the RavenEye channel: Enter the Ronin APP RavenEye page, click the setting icon in the upper right corner ---Wi-Fi settings ---Select Channel, and click the channel with less channel interference to switch.

(For mobile phones to switch between 2.4G and 5.8G, check whether the corresponding mobile phone model supports it. For specific methods, please refer to the solution on the Internet or the solution provided by the mobile phone manufacturer).

DJI Thor Posted at 9-8 22:20
May I know how it behaves when you click it？ Could you show me a screenshot of the error or a video recording of your operation? It would be better for us to help you identify the issue. Thanks.

Here is a video of me clicking the NEW THREAD button and nothing happens...

https://youtube.com/shorts/zUB6PuD31do?si=ZPPXndaPkPsuKSUz

DJI Thor Posted at 9-9 01:05
Hi there, you could follow the below steps and try to do the setting. If it is still could not work, would you please share us the screenshot for checking? Thanks.

1. How to set the frequency of the RavenEye: Enter the Ronin APP RavenEye page, click the setting icon in the upper right corner --- Wi-Fi settings --- Wi-Fi frequency settings, you can choose 2.4G or 5.8G.

My old phone used to work with my Raveneye but after an Android update, it no longer works. I try to change the Wi-Fi frequencey under the Ronin app setting and I get a blank option...I know that it SHOULD say 2.4 or 5.8 but I don't have that option anymore...its blank.

I am using another Android phone for now and it works but i really wish i could get my old phone to work with the app again.


ALSO!!! I cannot edit my replies...i can try to edit but there is no save button or a way to save and exit the edit screen

Nik In The Mud Posted at 9-11 12:42
Here is a video of me clicking the NEW THREAD button and nothing happens...

https://youtube.com/shorts/zUB6PuD31do?si=ZPPXndaPkPsuKSUz

Hello.Thank you for providing the video. We will feedback to the relevant team for further check.

Nik In The Mud Posted at 9-11 12:42
Here is a video of me clicking the NEW THREAD button and nothing happens...

https://youtube.com/shorts/zUB6PuD31do?si=ZPPXndaPkPsuKSUz

Hello. We noticed that you are using the Firefox browser. Could you please tell us the version of the Firefox browser for a further check?

Nik In The Mud Posted at 9-11 12:49
My old phone used to work with my Raveneye but after an Android update, it no longer works. I try to change the Wi-Fi frequencey under the Ronin app setting and I get a blank option...I know that it SHOULD say 2.4 or 5.8 but I don't have that option anymore...its blank.

I am using another Android phone for now and it works but i really wish i could get my old phone to work with the app again.

Hello, please provide us with the following information for further analysis
1. Screenshot of the mobile phone wifi settings interface;
2. Screenshot of the mobile phone system version page;
3. Screenshot of the DJI Ronin RavenEye image transmission firmware version information page.

Nik In The Mud Posted at 9-11 12:42
Here is a video of me clicking the NEW THREAD button and nothing happens...

https://youtube.com/shorts/zUB6PuD31do?si=ZPPXndaPkPsuKSUz

Hello. You can try restarting your browser to see if you can post.

DJI Susan Posted at 9-11 23:52
Hello. You can try restarting your browser to see if you can post.

Do you think that I have left my browser open this whole time? that's the silliest thing I ever heard...It's like saying..."have you tried turning it off and on again?"

Nik In The Mud Posted at 9-12 06:40
Do you think that I have left my browser open this whole time? that's the silliest thing I ever heard...It's like saying..."have you tried turning it off and on again?"

Hi there, we are sorry for any inconvenience. We have fixed it, you can try to see if you can post.

DJI Susan Posted at 9-12 22:16
Hi there, we are sorry for any inconvenience. We have fixed it, you can try to see if you can post.

Was I the only one in the forum that couldn't post new threads? Thanks for fixing the New Thread issue...It works for me now...

Nik In The Mud Posted at 9-12 23:03
Was I the only one in the forum that couldn't post new threads? Thanks for fixing the New Thread issue...It works for me now...

You're welcome. We are glad we could assist you. If you have any more questions or need further help, feel free to ask.

DJI Susan Posted at 9-11 23:38
Hello, please provide us with the following information for further analysis
1. Screenshot of the mobile phone wifi settings interface;
2. Screenshot of the mobile phone system version page;

Both Android phones in this video had the same update but phone #1 used to work until I did the update and phone #2 still works after the UI update.

DJI Susan Posted at 9-12 23:51
You're welcome. We are glad we could assist you. If you have any more questions or need further help, feel free to ask.

Ok. Next question...Why does my DJI RSC2 not work with my Blackmagic Pocket Cinema Cam after the camera update? Is it you guys or is it Blackmagic Design? Somebody already made a post about it and no one gave any answers...

https://forum.dji.com/thread-315261-1-1.html

Nik In The Mud Posted at 9-14 16:47
Ok. Next question...Why does my DJI RSC2 not work with my Blackmagic Pocket Cinema Cam after the camera update? Is it you guys or is it Blackmagic Design? Somebody already made a post about it and no one gave any answers...

https://forum.dji.com/thread-315261-1-1.html

May I know which camera model? We will further check with our relevant team. Thanks.

DJI Thor Posted at 9-15 02:02
May I know which camera model? We will further check with our relevant team. Thanks.

the camera is a Blackmagic Pocket Cinema Camera 4K. it used to work...

Nik In The Mud Posted at 9-15 05:29
the camera is a Blackmagic Pocket Cinema Camera 4K. it used to work...

I see. After checking with our engineering team, you could try to downgrade the camera's firmware to v7.3.1 to see if it resolves the issue. Thanks.

DJI Thor Posted at 9-15 23:31
I see. After checking with our engineering team, you could try to downgrade the camera's firmware to v7.3.1 to see if it resolves the issue. Thanks.

Why would i want to downgrade the awesome new update that the camera has now? besides, why are my other devices working without the downgrade?

Nik In The Mud Posted at 9-16 09:26
Why would i want to downgrade the awesome new update that the camera has now? besides, why are my other devices working without the downgrade?

Thank you for your feedback. We will forward your concern to our related department. All significant suggestions will be implemented after the evaluation of our relevant team. For the latest updates please stay tuned to our DJI official website at ( www.dji.com ). Thank you for your understanding and support.