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incompatible modules i did not knew existed
301 3 7-7 02:12
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GuiG
lvl.3
Flight distance : 887457 ft
Netherlands
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Something strange happened today.

While connecting my RC Pro to my Mavic 3 Pro, I received a red message saying that flight was impossible and that I needed to upgrade the firmware to a newer version.

But I always followed the newest firmware and knew no new version was available. When I connected the drone to the Dji companion, I got the message that specific modules were out of sync and that I had to upgrade these. But that is strange. I did not upgrade any firmware on the controller or the drone. That message can only come if a newer version of a module exists.
So I have some questions.

1. Where can I find the versions of the different modules installed on the drone? And are there different version incompatibilities?
2. How can it be possible that there is no new version but that a module has to be installed? That is a new version, right?
3. Why is it possible to halt flying when an incompatible module is spotted? Yesterday, it flew completely okay. If nothing's broken, why fix it?

I find this very untransparent. If module versions are part of a complete firmware package, tell me. If there is an incompatibility, tell me also. And tell me why I need to upgrade something. Give me release notes with version numbers.
DJI is already under a microscope. See what happened in the United States. Just provide transparency about why I need to upgrade modules that I did not know existed.

7-7 02:12
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DJI Natalia
Administrator
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Hi there,
thank you for reaching out.

We apologize for the inconvenience. Before we can assist you further, could you please provide us with a screenshot or picture of the red/error message you received? This will help us analyze the situation more effectively.

Please keep us posted. Thank you.
7-7 02:55
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GuiG
lvl.3
Flight distance : 887457 ft
Netherlands
Offline

Hi, unfortunately not. I had to fly a mission for a client, and at 2:00, I remembered that I forgot to format my memory card. When turning on the drone, I received the message. I could not even format my SD card. I had to upgrade the drone in the middle of the night because I could not do anything with it. And I had to get up early the next morning.
So, I did not create a screenshot.
7-7 03:20
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DJI Natalia
Administrator
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GuiG Posted at 7-7 03:20
Hi, unfortunately not. I had to fly a mission for a client, and at 2:00, I remembered that I forgot to format my memory card. When turning on the drone, I received the message. I could not even format my SD card. I had to upgrade the drone in the middle of the night because I could not do anything with it. And I had to get up early the next morning.
So, I did not create a screenshot.

Hi there,
thank you for reaching out.

We will promptly take note of this matter and escalate it to the relevant team for thorough checking. Once we receive an update from them, we will definitely notify you regarding this issue.

We appreciate your patience and understanding. Thank you.
7-7 04:14
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