With so much negativity towards DJI these days, I am compelled to make a post on my recent experience with DJI Support and Repair Service (Fort Worth, Texas, USA).

Last October, I purchased a 'used' DJI FPV from facebook marketplace. I put 'used' in quotes because I don't think it had ever been flown, it still had all the factory stickers on it and the battery had 0 cycles (wasn't sure if there was a way for a user to reset that or not).

Anyways, I hadn't flown it in manual (acro) until about a month ago. It was going so well that started with some rolls and flips...and then I went for the power loop....

Since I bought it used....I didn't have Care Refresh. The question was repair or replace (or just sell the batteries and charger and forget about the DJI FPV). So I decided to send it to DJI and see what they said.

BEST DECISION I EVER MADE!

Very quick and efficient. It arrived at the service center on Monday, July 1st and was shipped out on July 5th. Very impressed especially taking into consideration Independence Day. While I didn't receive the drone I sent, I assume it was a refurbished unit (looks like new!!!).

As far as the cost....it was about one third of what I was expecting.

I won't ever hesitate on using DJI's repair service.

Awesome job, DJI!!!!

Hi fansf240c01f, we appreciate your time sharing your experience with our service. Rest assured that we will keep providing even better service in the future. Please don't hesitate to reach us if you have any DJI-related concerns. We're happy to help. Thank you for your support.

I wish my experience was like that. I turned on my drone and had several error messages, looked through forum, entered a service ticket and followed their instructions. Used the UPS label DJI provided along with the box the drone was shipped to me in and dropped it off at a UPS location. Then the waiting began...one week, two weeks, inquired with DJI on the status of the drone. Nothing. Tracking number said it was still in transit to Texas. I could have walked to Texas faster. Submitted a ticket with DJI about UPS clearly losing the package. They told me I would hear back in 24-48 hours. They never contacted me. I waited another week and then called DJI. Waited on hold for over an hour before getting a rep. Gave the rep all the same information I had given the previous rep that didn't call or email me back. Now I'm waiting again. Drone was sent to DJI over a month ago, and with no information from them I feel like I made a really bad investment trying to get into flying drones, especially considering this is my first and only drone and now it's gone.

JeremyHach Posted at 7-17 15:08
I wish my experience was like that. I turned on my drone and had several error messages, looked through forum, entered a service ticket and followed their instructions. Used the UPS label DJI provided along with the box the drone was shipped to me in and dropped it off at a UPS location. Then the waiting began...one week, two weeks, inquired with DJI on the status of the drone. Nothing. Tracking number said it was still in transit to Texas. I could have walked to Texas faster. Submitted a ticket with DJI about UPS clearly losing the package. They told me I would hear back in 24-48 hours. They never contacted me. I waited another week and then called DJI. Waited on hold for over an hour before getting a rep. Gave the rep all the same information I had given the previous rep that didn't call or email me back. Now I'm waiting again. Drone was sent to DJI over a month ago, and with no information from them I feel like I made a really bad investment trying to get into flying drones, especially considering this is my first and only drone and now it's gone.

Hi there, we are sorry for any inconvenience. Could you please provide us with the reference number such as the case number to check more details?