I am writing to express my significant frustration and disappointment with the lack of resolution and poor customer service I have encountered in my recent interactions with DJI.

Despite numerous attempts to resolve my issue, they keep on saying waiting for another team’s response initially said its gonna take 5 business days later said more 8 businesses days and now there is no response and not replying to emails, I have not received a satisfactory resolution. The lack of communication and follow-through from your customer service team has been particularly disappointing

Hi there, we are sorry for any inconvenience. Could you please provide us with the reference number such as the ticket number or case number to check more details?

0014980806981 This is the reference number

karteek Posted at 7-12 04:07
0014980806981 This is the reference number

Hello.Thank you for the information provided. We forwarded it to our relevant team and will follow up with them. Once we get the results, we will keep you updated soon.