DJI Natalia
 Administrator
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Hi there, thank you for the response. It would be best if you can share us the original file in the microSD card and also you Somo Pocket 3 device log so we can forward it to our engineering team and check further?
You may export the logs from Osmo Pocket 3 by following the below instructions :
- Insert the microSD card into Osmo Pocket 3.
- Swipe down from the top of the screen, select Settings, choose Device Info, and then tap Export Log to generate log files.
- After logs are exported, connect the device to a computer by using a Type-C cable.
- To locate the log files, open My Computer and access the microSD card drive (with the corresponding drive letter). From there, navigate to the logs folder.
Keep us posted. Thank you for your support! |
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