I don't want to pay this fee, the drone crash on it's own and i don't want to pay the reparation, dji don't tell me why the drone fall, but i have all the log and Is non working proply

CAS-17341547-V4D0J0

Hi there, we are sorry to hear this feedback from you. For this case, we will help you to further check with our relevant team first, and keep you updated soon. Thank you for your patience.

thank you, the service is not too clear, the estimate given cannot be responded to (I had already clarified my situation based on a malfunction); I await further answers/info; If you need data I am ready to send it

djiuser_RBHrO4CB2Pqd Posted at 7-19 03:47
thank you, the service is not too clear, the estimate given cannot be responded to (I had already clarified my situation based on a malfunction); I await further answers/info; If you need data I am ready to send it

Hello. We forwarded it to our relevant team and will follow up with them. Once we get the results, we will update you soon.

djiuser_RBHrO4CB2Pqd Posted at 7-19 03:47
thank you, the service is not too clear, the estimate given cannot be responded to (I had already clarified my situation based on a malfunction); I await further answers/info; If you need data I am ready to send it

Hi there, after checking with our service center, since the product is already out of warranty, you could only have the paid repair service. The data analysis is aimed at understanding the cause of accident as much as possible, thus the result will not affect the final solution and you still need to pay for the repair. Thanks.

ok, and I don't want to pay, I don't want repairs or spend money on a product that malfunctions, so what do I do if I don't want to fix it?

djiuser_RBHrO4CB2Pqd Posted at 7-21 01:18
ok, and I don't want to pay, I don't want repairs or spend money on a product that malfunctions, so what do I do if I don't want to fix it?

If you decide not to repair, we could inform the service center to send back the device to you.

perfect, I prefer you to send it back to me, however this whole process is unacceptable due to a malfunction of one of your products, I will make a complete video about it for the sake of correctness

djiuser_RBHrO4CB2Pqd Posted at 7-21 02:36
perfect, I prefer you to send it back to me, however this whole process is unacceptable due to a malfunction of one of your products, I will make a complete video about it for the sake of correctness

We are sorry for the inconvenience. I completely understand your concern. Could we help you by escalating the case to our relevant team to conduct a data analysis first? This will help us confirm the reason for the aircraft crash and then take further action depending on the results. Does this sound good to you?

it sounds better than before, I have no problem leaving the drone in your hands for further checks, but as I clarified before sending the package, I don't feel like paying, I have already used your repair service twice in the past and I paid BECAUSE THE MISTAKE WAS MINE, in this case I won't give money I'm sorry, do all the checks you think are right

djiuser_RBHrO4CB2Pqd Posted at 7-21 02:57
it sounds better than before, I have no problem leaving the drone in your hands for further checks, but as I clarified before sending the package, I don't feel like paying, I have already used your repair service twice in the past and I paid BECAUSE THE MISTAKE WAS MINE, in this case I won't give money I'm sorry, do all the checks you think are right

Thank you for your understanding. Since today is weekend, I will ask our service center to perform the data analysis first and see how's it going, thanks.

perfect, good work, I will wait for answers, thank you very much for your time

djiuser_RBHrO4CB2Pqd Posted at 7-21 03:18
perfect, good work, I will wait for answers, thank you very much for your time

No worries. Once the results comes, our relevant team will update you via e-mail. We will also let you know.

Dear friends of DJI, maybe my English isn't the best and I don't understand every post that has been written here. But I can promise you one thing: you have one less customer. DJI's service is abysmally bad, it's hard to reach and it's not structured in a customer-oriented way at all. And what weighs most heavily is the fact that an entire supply chain collapses because of a small thing in the shopping cart. The memory card is not available and of course the drone can't be shipped. DJI's problem is obviously its size and therefore its inability to react flexibly. With that in mind, I hope you have a great time.

AJulich Posted at 7-22 00:20
Dear friends of DJI, maybe my English isn't the best and I don't understand every post that has been written here. But I can promise you one thing: you have one less customer. DJI's service is abysmally bad, it's hard to reach and it's not structured in a customer-oriented way at all. And what weighs most heavily is the fact that an entire supply chain collapses because of a small thing in the shopping cart. The memory card is not available and of course the drone can't be shipped. DJI's problem is obviously its size and therefore its inability to react flexibly. With that in mind, I hope you have a great time.

Thanks for the feedback mate

AJulich Posted at 7-22 00:20
Dear friends of DJI, maybe my English isn't the best and I don't understand every post that has been written here. But I can promise you one thing: you have one less customer. DJI's service is abysmally bad, it's hard to reach and it's not structured in a customer-oriented way at all. And what weighs most heavily is the fact that an entire supply chain collapses because of a small thing in the shopping cart. The memory card is not available and of course the drone can't be shipped. DJI's problem is obviously its size and therefore its inability to react flexibly. With that in mind, I hope you have a great time.

Hi AJulich, we are sorry to hear this feedback. May I know if you have encountered any issues with the online order? Please let us know more details like order number/ case number/ conversation ticket number, and we will help you to further follow. Looking forward to your reply.

*If it is inconvenient for you to post in English, you could post in German and we will try to translate. Thanks.

djiuser_RBHrO4CB2Pqd Posted at 7-21 03:18
perfect, good work, I will wait for answers, thank you very much for your time

Hi there, here is an update for your case. We have cascaded it to our dedicated team. They will reach out to you soon, and please keep an eye on it. Thank you for your patience.

Hi, I'm tired of writing about sites, customer service and so on, you've lost another customer and over the weekend I'll make a video about it (I've already made 2 on the DJI FPV crash issue), I REPEAT THAT I HAVE THE LOGS I HAVE DONE MY RESEARCH AND I LOOKED AT THE FLIGHT DATA POSTING EVERYTHING ON THE DJI ITALIA FORUM, it was a malfunction of the product (dji fpv), I DON'T WANT DISCOUNTS I WANT FAIRNESS TOWARDS THE CUSTOMER, the product is out of warranty and this is your excuse, POST THE WHY IT CRASHED WAS NOT PILOT ERROR!! you're circling around something I already know! I won't shell out a euro, send me the product home and I'll sell it as spare parts, NOT AT ALL SERIOUS AS A COMPANY
ps: THE DAMAGE IS 30 CENTS THAT'S RIGHT, 30 CENTS! and you want to make me pay 62 euros???? you are crazy!!!!

djiuser_RBHrO4CB2Pqd Posted at 7-22 08:42
Hi, I'm tired of writing about sites, customer service and so on, you've lost another customer and over the weekend I'll make a video about it (I've already made 2 on the DJI FPV crash issue), I REPEAT THAT I HAVE THE LOGS I HAVE DONE MY RESEARCH AND I LOOKED AT THE FLIGHT DATA POSTING EVERYTHING ON THE DJI ITALIA FORUM, it was a malfunction of the product (dji fpv), I DON'T WANT DISCOUNTS I WANT FAIRNESS TOWARDS THE CUSTOMER, the product is out of warranty and this is your excuse, POST THE WHY IT CRASHED WAS NOT PILOT ERROR!! you're circling around something I already know! I won't shell out a euro, send me the product home and I'll sell it as spare parts, NOT AT ALL SERIOUS AS A COMPANY
ps: THE DAMAGE IS 30 CENTS THAT'S RIGHT, 30 CENTS! and you want to make me pay 62 euros???? you are crazy!!!!

Hi there, we are sorry for any inconvenience. We'll communicate it to the team to further assist. At the same time, we'll make sure to keep an eye on it. Thanks for being patient.