Just purchased a brand new Mini 4 pro and am unable to complete activation as it keeps giving me a server error.

Have tried two different hotspots but unable to get anywhere with it.

Can log into my account via the RC2 but then fails with an Error Code: Server Error (-2). Check and try again.

Have noticed a fair few similar posts but with no answers to how to resolve.

Hi there. Thank you for sharing your concern with us. We apologize for the inconvenience that occurred. May we confirm if you have bought the aircraft and remote controller from our Official DJI Store? Kindly let us know in order for us to assist you accordingly.

Hi and yes,purchased through official DJI store in the UK on Wednesday and delivered by DPD today.

Box still sealed and able to connect to internet and account via RC but fails to authorise.

Can see several posts across the forum reporting the same problem and error code so would think the DJI server that provides cover for the UK or even Europe has a fault.

Gadgetguy007 Posted at 7-26 15:57
Hi and yes,purchased through official DJI store in the UK on Wednesday and delivered by DPD today.

Box still sealed and able to connect to internet and account via RC but fails to authorise.

We deeply apologize for the inconvenience you've experienced. The activation failure issue you encountered may be caused by a device firmware error. Would you be able to kindly send the device back to us? We will promptly replace it for you free of charge. We appreciate your understanding and cooperation.

DJI Mindy Posted at 7-26 17:14
We deeply apologize for the inconvenience you've experienced. The activation failure issue you encountered may be caused by a device firmware error. Would you be able to kindly send the device back to us? We will promptly replace it for you free of charge. We appreciate your understanding and cooperation.

Will return for refund many thanks.

Have updated firmware after experiencing this fault via DJI Assistant 2 and still receive server error.

Obviously a massive quality control issue with DJI products it seems as several other people around the globe experiencing the exact same problem and errors if you see the link and last few posts that are new.

https://forum.dji.com/forum.php?mod=viewthread&tid=245288

Many thanks for your help and will raise a return process for full refund.

I had the same occurrence, is there anything I can do? Because I don’t want to return my mini 4

djiuser_fKlLnl494d8W Posted at 7-26 21:52
I had the same occurrence, is there anything I can do? Because I don’t want to return my mini 4

Im frustrated also but obviously will return the drone as its obviously faulty and either ask for a full refund and stick with my Mini 3 or get a refund anyway and purchase locally incase i have the same problem.

Gadgetguy007 Posted at 7-26 17:31
Will return for refund many thanks.

Have updated firmware after experiencing this fault via DJI Assistant 2 and still receive server error.

Given the current abnormal activation state of the device, remote methods such as firmware refresh are infeasible for resolving the issue. Therefore, we kindly request that you send the device back to our service center. We will promptly replace it for you free of charge. Thank you for your understanding and cooperation.

djiuser_fKlLnl494d8W Posted at 7-26 21:52
I had the same occurrence, is there anything I can do? Because I don’t want to return my mini 4

Hi there, we are sorry to know about this issue. Please refer to my reply on 8#.

DJI Mindy Posted at 7-27 02:23
Given the current abnormal activation state of the device, remote methods such as firmware refresh are infeasible for resolving the issue. Therefore, we kindly request that you send the device back to our service center. We will promptly replace it for you free of charge. Thank you for your understanding and cooperation.

Have returned both RC2 and Drone to DJI Retail UK.

Gadgetguy007 Posted at 7-27 03:11
Have returned both RC2 and Drone to DJI Retail UK.

We are sorry to hear about this. We are deeply sorry for the unpleasant experience. If there is anything else we can help you with, please feel free to contact us.

This is not a firmware issue which is blowing my mind admins are suggesting this as a default, customer service said the same thing to me. I bought a mini 4 pro 2 days ago from an authorized dealer in Canada and had the same issue. Returned it and they gave me another brand new one and the same issue. The dealer contacted head office and the issue is the servers not the firmware. On day 3 now...

djiuser_yvXpdIOTYOhd Posted at 7-27 08:12
This is not a firmware issue which is blowing my mind admins are suggesting this as a default, customer service said the same thing to me. I bought a mini 4 pro 2 days ago from an authorized dealer in Canada and had the same issue. Returned it and they gave me another brand new one and the same issue. The dealer contacted head office and the issue is the servers not the firmware. On day 3 now...

Not on here but a facebook group several people have authorised new drones without a problem but they all seem to of had an earlier firmware in the controller.
Mine had the latest version so have returned it for a refund as not willing to send back a brand new item and possibly have it exchanged for a reconditioned or repaired one.
When i pay for a brand new product that doesnt work from day one then i want it replaced with a brand new sealed unit. At this time if its a firmware issue then would rather have my money back and purchase one later once the issue is sorted or maybe just not bother as it seems they now want to replace new with reconditioned or repaired units from a lot of posts.

Hope you get yours working or replaced.

Gadgetguy007 Posted at 7-27 09:01
Not on here but a facebook group several people have authorised new drones without a problem but they all seem to of had an earlier firmware in the controller.
Mine had the latest version so have returned it for a refund as not willing to send back a brand new item and possibly have it exchanged for a reconditioned or repaired one.
When i pay for a brand new product that doesnt work from day one then i want it replaced with a brand new sealed unit. At this time if its a firmware issue then would rather have my money back and purchase one later once the issue is sorted or maybe just not bother as it seems they now want to replace new with reconditioned or repaired units from a lot of posts.

Such a frustrating experience. First time owner and this is happening. It would be like going to Apple and your new iPhone is bricked.

djiuser_yvXpdIOTYOhd Posted at 7-27 08:12
This is not a firmware issue which is blowing my mind admins are suggesting this as a default, customer service said the same thing to me. I bought a mini 4 pro 2 days ago from an authorized dealer in Canada and had the same issue. Returned it and they gave me another brand new one and the same issue. The dealer contacted head office and the issue is the servers not the firmware. On day 3 now...

Hello. We deeply apologize for the inconvenience you've experienced. The activation failure issue you encountered may be caused by a device firmware error. Would you be able to kindly send the device back to us? We will promptly replace it for you free of charge. We appreciate your understanding and cooperation.

DJI Susan Posted at 7-27 18:50
Hello. We deeply apologize for the inconvenience you've experienced. The activation failure issue you encountered may be caused by a device firmware error. Would you be able to kindly send the device back to us? We will promptly replace it for you free of charge. We appreciate your understanding and cooperation.

Are these units we return being replaced with new sealed units or repaired items?

I am not able to update the controller, I continue to get Server Exception 2-0 using DJI Assistant 2 on my computer, it also does NOT work using the app, my drone is the Mavic Air 2

djiuser_yvXpdIOTYOhd Posted at 7-27 08:12
This is not a firmware issue which is blowing my mind admins are suggesting this as a default, customer service said the same thing to me. I bought a mini 4 pro 2 days ago from an authorized dealer in Canada and had the same issue. Returned it and they gave me another brand new one and the same issue. The dealer contacted head office and the issue is the servers not the firmware. On day 3 now...

same here changed it 2 times still have the same error code. hope they fix the server this monday, looks like they have issues since friday.

did a software update of the july 25. same issue. will wait 1-2 days to see ifthe fix the server.

Peppy1957 Posted at 7-28 12:30
I am not able to update the controller, I continue to get Server Exception 2-0 using DJI Assistant 2 on my computer, it also does NOT work using the app, my drone is the Mavic Air 2

Hi there
We apologize for the inconvenience that occured. Could you please try to connect the remote controller with the DJI APP.
Then go to the DJI Fly app, tap “Connection Guide” on the home page and select the target model to initiate the firmware update check.
PS: Please do not directly go to “Profile” > “Check for Firmware Update” after connecting the remote controller with the DJI APP, no firmware may be available.
If the presiss still occurs, please send us the screenshot, we will help you to check it out.

Max P Posted at 7-28 19:06
same here changed it 2 times still have the same error code. hope they fix the server this monday, looks like they have issues since friday.

did a software update of the july 25. same issue. will wait 1-2 days to see ifthe fix the server.

Hi there
We apologize for the inconvenience that you occured. Did you see the "Server error(-2)" when activating the RC 2? If so, we kindly request that you send the device back to our service center. Thank you for your understanding and cooperation.

I am having the same issue. Due to this isse other 10 people I lnow will not buy your product untill this issue is solved. It's so unbelievable that this massive conpany can not fix this and the conpany does not even know what is going on with it. I feel very angry about the time and money I spent trying to make this RC2 work. Many people arround the globe are having this issue and replacing the controller is not fixing this issue either. We want solutions WITHOUT needing our device to be sent back and waste another week. Couse obviously changing replacing and using another controller is not fixing this as seen on other threads. Unbelievable.

Yiğit Eren Uçlar Posted at 8-1 11:57
I am having the same issue. Due to this isse other 10 people I lnow will not buy your product untill this issue is solved. It's so unbelievable that this massive conpany can not fix this and the conpany does not even know what is going on with it. I feel very angry about the time and money I spent trying to make this RC2 work. Many people arround the globe are having this issue and replacing the controller is not fixing this issue either. We want solutions WITHOUT needing our device to be sent back and waste another week. Couse obviously changing replacing and using another controller is not fixing this as seen on other threads. Unbelievable.

We deeply apologize for the inconvenience you've experienced. The activation failure issue you encountered may be caused by a device firmware error. Would you be able to kindly send the device back to us? We will promptly replace it for you free of charge. We appreciate your understanding and cooperation.

"Replacing the controller is not fixing this issue either." Already tried by me and other people that can be seen on forum and reddit. Please fix your servers responsible for device activation.

Yiğit Eren Uçlar Posted at 8-1 15:54
"Replacing the controller is not fixing this issue either." Already tried by me and other people that can be seen on forum and reddit. Please fix your servers responsible for device activation.

Hi there, may I ask if you mean you've already sent the unit back for replacement and the same error message still exists in the new unit? If so, could you please provide us with the case number(CAS) so we can check further?

Merhaba 01-08-2024 tarihinde dji mini 4 provası yapıldı. (-2) hata veriyor. müşteri temsilcisi sunucu hatası olduğunu söyledi ne zaman düzelir? yadaen düzelttiniz var mı? Türkiye.Yardımcı olur musunuz?

merhaba hata düzeldi mi?

DJI Mindy Posted at 8-1 17:31
Hi there, may I ask if you mean you've already sent the unit back for replacement and the same error message still exists in the new unit? If so, could you please provide us with the case number(CAS) so we can check further?

I have tried 3 out of the box new RC2 controllers. None of them worked. And no I have not sent my device back but there are people who did in the forums and the replacement is not working. YOUR servers are broken. This issue is not with the controller. Your servers are down.

ergin_verim Posted at 8-2 00:18
Merhaba 01-08-2024 tarihinde dji mini 4 provası yapıldı. (-2) hata veriyor. müşteri temsilcisi sunucu hatası olduğunu söyledi ne zaman düzelir? yadaen düzelttiniz var mı? Türkiye.Yardımcı olur musunuz?

Hi there, may I ask if the error message “Activation failed. Server error (-2)” warning is displayed when you try to activate DJI RC 2? If so, we are sorry to tell you that the activation failure issue you encountered may be caused by a device firmware error. Would you be able to kindly send the device back to us? We will promptly replace it for you free of charge. We appreciate your understanding and cooperation.

Yiğit Eren Uçlar Posted at 8-2 03:10
I have tried 3 out of the box new RC2 controllers. None of them worked. And no I have not sent my device back but there are people who did in the forums and the replacement is not working. YOUR servers are broken. This issue is not with the controller. Your servers are down.

Given the current abnormal activation state of the device, remote methods such as firmware refresh are infeasible for resolving the issue. Therefore, we kindly request that you send the device back to our service center. We will promptly replace it for you free of charge. Thank you for your understanding and cooperation.

Please tell us what is wrong with our devices or is it a server side issue. Why is DJI so shady about this! Unbelievable.

Yiğit Eren Uçlar Posted at 8-2 03:48
Please tell us what is wrong with our devices or is it a server side issue. Why is DJI so shady about this! Unbelievable.

Thank you for your attention. Our engineers have recently detected that a small number of DJI RC 2 devices are experiencing activation failures due to a device firmware error. To ensure a seamless user experience and save time for affected users, we are offering a free replacement solution. We appreciate your attention and support.

Salve anche a me da error 2
Mini 4 pro appena ricevuto !

djiuser_QagPRl8PyFFZ Posted at 8-4 05:55
Salve anche a me da error 2
Mini 4 pro appena ricevuto !

We deeply apologize for the inconvenience you've experienced. The activation failure issue you encountered may be caused by a device firmware error. Would you be able to kindly send the device back to us? We will promptly replace it for you free of charge. We appreciate your understanding and cooperation. https://repair.dji.com/us/repair/replacement

(-2) hatası ne zaman düzelecek? cihaz değişimiyle de olmuyor her yolu denedim. bu güne kadar bir dji ürünü aldım hiç böyle sorun yaşamadım. şimdi dji bunu çözemiyor gerçekten büyük sıkıntı

ergin_verim Posted at 8-4 22:05
(-2) hatası ne zaman düzelecek? cihaz değişimiyle de olmuyor her yolu denedim. bu güne kadar bir dji ürünü aldım hiç böyle sorun yaşamadım. şimdi dji bunu çözemiyor gerçekten büyük sıkıntı

Hi ergin_verim, we are sorry to hear about this feedback. May I know more details like which service center you have contacted before? and serial number.

You could PM us and we will help you to further check with our relevant team. Looking forward to your reply!

DJI Thor Posted at 8-4 22:47
Hi ergin_verim, we are sorry to hear about this feedback. May I know more details like which service center you have contacted before? and serial number.

You could PM us and we will help you to further check with our relevant team. Looking forward to your reply!

Türkiye de dji servisini telefon ile aradım. söyledikleri sunucu sorunu çözmeye çalışıyorlar bununla ilgili çok şikayet var lütfen bekleyin denildi bana.
drone seri numarsı şu dur mini  4 pro
SN:1581F6Z9C244V003SC0Y

DJI Thor 8-4 22:47'de gönderildi
Merhaba ergin_verim, bu geri bildirimi duyduğumuza üzüldük. Daha önce hangi servis merkeziyle iletişime geçtiğiniz gibi daha fazla ayrıntı öğrenebilir miyim? ve seri numarası.

Bize özel mesaj gönderebilirsiniz ve ilgili ekibimizle daha fazla kontrol etmenize yardımcı olacağız. Cevabınızı bekliyorum!

SN:1581F6Z9C244V003SC0Y

mini 4 pro
(-2) hatası devam ediyor
türkiye de bir dji yetkili servisi ile telefonla konuştum

ergin_verim Posted at 8-4 23:36
SN:1581F6Z9C244V003SC0Y

mini 4 pro

Thank you for your reply. We also received your PM and replied. Please check, thanks.

Is there any other way of sorting this activation issue without sending it back to the Netherlands.  As I wish I hadn't bothered buying a dji anymore as I thought these were the best. But not anymore

Yeah, seems that the crazy SERVER ERROR -2 started again.
In our forum is also a person that purchased it from AMAZON Italy, got server error...I thought this issue was solved by DJI, but seems to be here again....Nothing can be done guys, You need it returned and exchanged....I advice you to send to DJI so the returned one to be checked, as the store will probably have a full lot of malfunctioning ones...Is not one or two, is full lot of hundreds of pieces.