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My Action 4 won’t turn off while charging so have to stop
311 12 2024-8-2
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Gerry..Watkins
lvl.2
Flight distance : 957910 ft
United Kingdom
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My Action 4 camera  
Won’t turn off while charging and gets Hot so have to stop charging so can’t use the camera keeps saying hi water pressure even thou it’s never been in water ..so at the moment unable to Use it !!! Tried new cables new plug tried new battery
2024-8-2
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DJI Mindy
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Hi there, could you please tell us more details about 'Won’t turn off while charging'? Do you mean the camera will turn on automatically as long as it's charging? Can you turn off the camera before charging it?
As for the water pressure issue, may I ask if you've entered the  Scuba Diving mode? You can press the shutter/record button to exit.
2024-8-3
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Gerry..Watkins
lvl.2
Flight distance : 957910 ft
United Kingdom
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Hi Dji Mindy
When I go to charge my camera after a minute it turns it’s self on and shows a notification then turns off and then turns on the camera gets hot so I turn it off as don’t want to damage anything but I can’t use the camera anymore because it doing this and again gets hot
2024-8-3
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Gerry..Watkins
lvl.2
Flight distance : 957910 ft
United Kingdom
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I have tried new usb cables and new charging plugs and a new battery and it still does this so again can’t use the camera due to it getting hot while charging I have a video of this ..this as only happened since I made the mistake of downloading the new firmware
2024-8-3
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Gerry..Watkins
lvl.2
Flight distance : 957910 ft
United Kingdom
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I was hoping to take it on holiday on the 23st august when I swim with sharks but looks like I may have to buy a new action camera which is not good since I have the action 4
2024-8-3
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DJI Susan
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Gerry..Watkins Posted at 8-3 10:27
I was hoping to take it on holiday on the 23st august when I swim with sharks but looks like I may have to buy a new action camera which is not good since I have the action 4

Hi there, we are sorry for the issue you are encountering. Could you please provide a video showing the issue? You may save it through a shareable link like Google Drive and DropBox, then send the link here. We will check this further for you.
2024-8-3
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Gerry..Watkins
lvl.2
Flight distance : 957910 ft
United Kingdom
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Camera video of fault
2024-8-4
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Gerry..Watkins
lvl.2
Flight distance : 957910 ft
United Kingdom
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https://1drv.ms/v/s!ApaOeAcrVf6KsnzkWbtqEupD_het
2024-8-4
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DJI Thor
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Flight distance : 13602 ft
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Gerry..Watkins Posted at 8-4 21:00
https://1drv.ms/v/s!ApaOeAcrVf6KsnzkWbtqEupD_het

Thank you for the video provided. We will check with our engineers first and will keep you updated soon.
2024-8-4
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Gerry..Watkins
lvl.2
Flight distance : 957910 ft
United Kingdom
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Thank you ,
2024-8-5
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DJI Thor
Administrator
Flight distance : 13602 ft
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Hi Gerry..Watkins, after checking with our engineers, it seems like a button issue.
Please try to restore the settings, and see if the issue persists consistently. If so, it is suggested to send it back for further testing. You could go to the following link, https://repair.dji.com/, and create a case to send back for further processing. If you need assistance while submitting, you could also contact with our support service http://www.dji.com/support. Thanks.
2024-8-6
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Gerry..Watkins
lvl.2
Flight distance : 957910 ft
United Kingdom
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Hi I have reset the camera and still doing the same !!!
2024-8-6
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DJI Mindy
Administrator
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Gerry..Watkins Posted at 8-6 07:35
Hi I have reset the camera and still doing the same !!!

We are sorry to hear about this. In this case, we recommend you send it back via the link above for further diagnosis.
2024-8-7
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