This is so dissapointed, cause lost connection and feed without warning and never comeback even i try to restart goggles 3
DVR in o3 still recording, fortunately GPS rescue working good and drone back to home.
Pls fix this DJI, if GPS rescue failed i will lost GP12 and drone T_T .

Yes I had the same issue 2 days back. I was cruising and all sudden lost connection and never came back on as the drone coming back. Lucky I have the GPS. DJI, please fix asap.

I'm glad you didn't lose your drone.  Looks like the new O3 firmware has a bug if it can't reconnect to the G3 even after you reboot it.  I haven't experienced it yet, but I'll switch back to the V2 Goggles and make sure GPS rescue is working on my quads.

Beautiful landscape btw.

Same problem with DJI O3 and Goggles 3.
Flying very close without any obstacles in between, the transmission suddenly stopped. It happened twice, yesterday and today.

Yesterday I immediately disarmed and the image returned after switching to Low Power Mode.
Today, however, I turned on Angle mode and lifted the drone to about 120m (judging by the recording from the drone). Unfortunately, the signal did not return, it returned only after disarming and switching to low power mode.
Unfortunately, despite restoring the image, I was unable to arm the drone (too much tilt) and it fell from 120m. Fortunately, nothing happened to it.

It is very frustrating and it is hard to fly calmly with the thought in your head that you can suddenly completely lose vision.
I did not have such problems with DJI Goggles Integra.

Wow, looks like I'll be swapping out my O3 for a Walksnail Moonlight 4k kit until DJI can address this issue with a new firmware update

It's unfortunate too since the image in the Goggles 3 is superior to the Walksnail Avatar Goggles X, but at least Walksnail has been reliable with excellent range ;)

yochan1423 Posted at 8-4 07:36
Yes I had the same issue 2 days back. I was cruising and all sudden lost connection and never came back on as the drone coming back. Lucky I have the GPS. DJI, please fix asap.

Thanks ur sharing, i think this FW need to fix, im never experience this with Goggles 2.

The Duck Posted at 8-4 09:02
I'm glad you didn't lose your drone.  Looks like the new O3 firmware has a bug if it can't reconnect to the G3 even after you reboot it.  I haven't experienced it yet, but I'll switch back to the V2 Goggles and make sure GPS rescue is working on my quads.

Beautiful landscape btw.

Yea, im still lucky bro, BF GPS rescue fully working good.
Im in bali, came here many beautiful landscape

MacieGx Posted at 8-4 13:34
Same problem with DJI O3 and Goggles 3.
Flying very close without any obstacles in between, the transmission suddenly stopped. It happened twice, yesterday and today.

this same with me, thanks ur sharing bro. Hope DJI fix this!!

Hi there,
thank you for reaching out.

We apologize for the inconvenience. Please be assured that your feedback has been recorded and will be passed on to the relevant team for attention. We take all customer feedback seriously and utilize it to continually enhance our products and services.

Thank you for your support and understanding.

DJI Diana Posted at 8-5 02:32
Hi there,
thank you for reaching out.

thanks Diana

It happened to me again today, 30 seconds after take off

MacieGx Posted at 8-6 10:15
It happened to me again today, 30 seconds after take off https://www.youtube.com/watch?v=nAqIHk2FGI0

this bug so annoying. i hope they release new patch soon.

MacieGx Posted at 8-6 10:15
It happened to me again today, 30 seconds after take off https://www.youtube.com/watch?v=nAqIHk2FGI0

Hella sketchy dude; sorry that happened to you

Personally, I'm not flying my O3 units with the Goggles 3 until DJI sorts this situation out

It's not like DJI is gonna pay for repairs caused by their buggy equipment  

DJI needs to GIT GUD ;)

I also experienced this a few days ago.

Ive been testing flying the same route the last few days, with goggles 2 and goggles 3 and to me it seems the signal quality with the goggles 3 is generally just worse than the goggles 2.

On the test route im flying, when signal quality drops due to obstactles being between me and the drone, the goggles 2 will maintain video feed but video quality is reduced - when it happens with goggles 3, the video feed will literally freeze for a moment and then come back- and in some cases, it never comes back and you lose the drone.

I have benched my goggles 3, too dangerous to fly with these goggles, hope new firmware will stabilize the goggles 3 and o3 connection.

I also experienced this a few days ago.

Ive been testing flying the same route the last few days, with goggles 2 and goggles 3 and to me it seems the signal quality with the goggles 3 is generally just worse than the goggles 2.

On the test route im flying, when signal quality drops due to obstactles being between me and the drone, the goggles 2 will maintain video feed but video quality is reduced - when it happens with goggles 3, the video feed will literally freeze for a moment and then come back- and in some cases, it never comes back and you lose the drone.

I have benched my goggles 3, too dangerous to fly with these goggles, hope new firmware will stabilize the goggles 3 and o3 connection.

Wonder if dji is aware of this going on, i've also had my quad fall from the sky because it froze and lost video, i had perfect signal and out of nowhere it dropped to 35 and cut the video instantly. ive got it all recorded on my goggles up to where it froze and then the o3 air unit recorded the crash all the way to the ground.

SkyyFPV Posted at 8-9 08:36
Wonder if dji is aware of this going on, i've also had my quad fall from the sky because it froze and lost video, i had perfect signal and out of nowhere it dropped to 35 and cut the video instantly. ive got it all recorded on my goggles up to where it froze and then the o3 air unit recorded the crash all the way to the ground.

im already grounded my G3

Experienced the same problem twice already for the last couple of days.

I had an O3 air unit + Goggles 3 (both on the latest firmware). I was flying not far away with a stable bitrate of 50BMs (within line of sight) and suddenly, without any warning, I lost video in the glasses. Luckily, the drone had GPS, so the drone came back. The O3 unit was recording normally during the video abcence. Videolink was off the entire time (even during landing next to me) and restored only after I disarmed the drone.

Feel_fine Posted at 8-12 08:47
Experienced the same problem twice already for the last couple of days.

I had an O3 air unit + Goggles 3 (both on the latest firmware). I was flying not far away with a stable bitrate of 50BMs (within line of sight) and suddenly, without any warning, I lost video in the glasses. Luckily, the drone had GPS, so the drone came back. The O3 unit was recording normally during the video abcence. Videolink was off the entire time (even during landing next to me) and restored only after I disarmed the drone.

exactly what happened to mine pretty much... I went the same route ive gone a few times but this time was different. i had no time to react and my quad fell from the sky



and then

So when is DJI gonna address & fix this mess?  Absolutely ridiculous

Come on DJI, time to speak up and get this VERY profound issue sorted!

Feel_fine Posted at 8-12 08:47
Experienced the same problem twice already for the last couple of days.

I had an O3 air unit + Goggles 3 (both on the latest firmware). I was flying not far away with a stable bitrate of 50BMs (within line of sight) and suddenly, without any warning, I lost video in the glasses. Luckily, the drone had GPS, so the drone came back. The O3 unit was recording normally during the video abcence. Videolink was off the entire time (even during landing next to me) and restored only after I disarmed the drone.

i hope they fix this soon

SkyyFPV Posted at 8-12 12:13
exactly what happened to mine pretty much... I went the same route ive gone a few times but this time was different. i had no time to react and my quad fell from the sky

Goggles 3 Footage with OSD

i hope nothing happen to ur drone

SkyyFPV Posted at 8-12 12:13
exactly what happened to mine pretty much... I went the same route ive gone a few times but this time was different. i had no time to react and my quad fell from the sky

Goggles 3 Footage with OSD

You almost did a Matty Flip.  

Past week lost signal 2 times.. 1 drone just fell off .. the other one gps rescue saved it though it landed on my roof. .. both of them experienced signal loss between dji o3 and dji goggle 3 just within 100 meters distance. .. switch back to my fpv goggle v2 and no problem.  i grounded my 'NEW' Dji goggle 3 until next fw update.  Dji please fix this!

Same issue yesterday. 50mb/s connection. Suddenly gone and dropped out of the sky.

stibbles Posted at 8-16 05:38
Same issue yesterday. 50mb/s connection. Suddenly gone and dropped out of the sky.

i hope ur quad is okay

XotarFPV Posted at 8-16 07:00
i hope ur quad is okay

Thankfully landed in about 3' of weeds. So cushioned the fall as best as anything could. About 20' from a lake which would have quickly ended it.

First drone/system. Other than it spontaneously disconnecting once... I love the setup. Quick connecting. Nice goggles. Etc Etc. I'm sure it's software related, so will give DJI some time.

Same issue here. I have contacted DJI And my logs from the goggles and the air unit are being reviewed. I’m not touching my goggles 3 unit a firmware update comes out.

Here are the goggles and air unit videos of my video loss.

https://youtu.be/mAOtSKJ9Kjo?si=XM0sz-oQ79mkA5sJ

https://youtu.be/NrA3r92Kf1U?si=eA0yYrR0IGUJk755

Eaguilera40@me.coM Posted at 8-17 03:56
Here are the goggles and air unit videos of my video loss.

https://youtu.be/mAOtSKJ9Kjo?si=XM0sz-oQ79mkA5sJ

exactly same with me

Eaguilera40@me.coM Posted at 8-17 03:56
Here are the goggles and air unit videos of my video loss.

https://youtu.be/mAOtSKJ9Kjo?si=XM0sz-oQ79mkA5sJ

same with me 1:1

+1 to this thread:  I've upgraded from Goggles2 to Goggles3, along with the associated firmware updates required on both the goggles and my fleet of O3 AIr Unit equipped quads.  I've experienced this problem across multiple aircraft (3 I believe):  In multiple cases the screen has just gone completely black (not typical 'loss of quality / signal') - and only once was the connection re-established while quad was still in flight.

These issues, combined with the totally fubar timestamps of files captured by the Air Unit - and I think I'm grounding my G3s as well.  Disappointing, to say the least

I thought I had an isolated issue. I was flying last week with the Goggles 3 and my Mini 4 Pro, when I got the "lost connection" message. Fortunately for me, it was temporary and contact was re-established shortly afterward. I wrote it off to some type of error on my part or external interference, but with these other reports that doesn't seem to be the case!

Tom S. Posted at 8-19 04:40
I thought I had an isolated issue. I was flying last week with the Goggles 3 and my Mini 4 Pro, when I got the "lost connection" message. Fortunately for me, it was temporary and contact was re-established shortly afterward. I wrote it off to some type of error on my part or external interference, but with these other reports that doesn't seem to be the case!

Hi there, thank you for reaching out and we do apologize for the trouble caused. Kindly share us a screen recording showing the signal and also the error message for us to check further on this and advise you accordingly. It would greatly help us to have a better understanding on this .

looking forward to your response. Thank you for your understanding.

DJI Natalia Posted at 8-20 00:24
Hi there, thank you for reaching out and we do apologize for the trouble caused. Kindly share us a screen recording showing the signal and also the error message for us to check further on this and advise you accordingly. It would greatly help us to have a better understanding on this .

looking forward to your response. Thank you for your understanding.

I didn't record it when it happened. Would it be in the log?

DJI Natalia Posted at 8-20 00:24
Hi there, thank you for reaching out and we do apologize for the trouble caused. Kindly share us a screen recording showing the signal and also the error message for us to check further on this and advise you accordingly. It would greatly help us to have a better understanding on this .

looking forward to your response. Thank you for your understanding.

Here's a link to the log: https://www.phantomhelp.com/logviewer/YBNP35J1TNGFXAULEK4T6POF0GR8F3IA

DJI Natalia Posted at 8-20 00:24
Hi there, thank you for reaching out and we do apologize for the trouble caused. Kindly share us a screen recording showing the signal and also the error message for us to check further on this and advise you accordingly. It would greatly help us to have a better understanding on this .

looking forward to your response. Thank you for your understanding.

Link to FLIGHT LOG.

FLIGHT LOG

Tom S. Posted at 8-21 06:42
Link to FLIGHT LOG.

FLIGHT LOG

Hmmm... well for some reason, neither the links nor cutting/pasting the address seems to work. Arrrggh!

Tom S. Posted at 8-21 06:11
I didn't record it when it happened. Would it be in the log?

Thank you for letting us know. The quality of image transmission can be affected by various factors in your surroundings, such as Wi-Fi interference, signal strength, the position of the receiver, and physical barriers. To address this, please follow these steps:

1. Ensure that your drone's firmware, the goggles's firmware, and the DJI Fly app are all up to date. Update or refresh them to the latest versions if needed.
2. Please position the remote controller's antennas correctly as picture below.
3. Avoid obstacles such as trees, buildings, and other sources of wireless signals when flying your drone.
4. Check for interference in the flight environment. You can use the Image Transmission Settings to monitor the real-time channel quality. If there's significant interference, we recommend changing the flight environment.

If the issue persists, please provide the recorded video of the image transmission in the app during the flight. The video should include the flight environment and the image transmission channel page showing any interference.

We look forward to your response.

Tom S. Posted at 8-21 06:36
Here's a link to the log: https://www.phantomhelp.com/logviewer/YBNP35J1TNGFXAULEK4T6POF0GR8F3IA

We have outlined the troubleshooting steps for your inquiry in another post. Please check it out.

Thank you.