phantomTron
New
United States
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I am no longer able to connect the iOS App to my remote. Once I load the Go App, it just gives me the "How To Connect" button and I am never able to enter Camera mode. *Note that the remote will still control the Aircraft though.
Thursday
I flew successfully for about 10 minutes, then landed. When I tried to go back up, the app would only show disconnected (so no video feed). I shutdown my phone/aircraft/remote and tried again to no avail a couple of times. So I gave up and went home to figure out the problem and I found quite a number of folks with the issues on the forums and Internet. I performed the following tasks to see if I could narrow down the issue:
1) I Tried a different cable (note that I am using the original cable from Apple that came with my phone)
2) Uninstalled the app on my iPhone 6 Plus and re-installed
3) Installed the App on my iPad and tried it
4) Installed the App on my daughters Samsung S6 and tried it
5) Tried numerous different startup sequences (remote first, then aircraft, then phone, and other combinations)
6) I noticed I had a notification to update my firmware, so I updated to the most recent firmware on the Aircraft and Remote following the instructions - Phantom 3 Professional Firmware v1.3.20 (2015-08-04).
Friday
I called in and talked to your support center and they told me to try different cables, uninstall/re-install the app, and also mentioned some bugs with the remote/app connecting and that a new update would be out in a few days. Then told me to just try different versions of the software packages, including a downgrade to the prior versions - which did nothing to solve the issue.
Tuesday
I just installed the latest updates for iOS App and also the Aircraft - Phantom 3 Professional Firmware v1.4.0010 (2015-09-07). Once again no luck.
Next Steps
So at this point I expect that the remote is not functioning properly with the App (either hardware or software issues).
Note that I can control the Aircraft with the remote, but the App never allows me beyond the "How To Connect" section and hence cannot enter the Camera View.
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