Hello, i have two DJI FPV batteries purchased refurbished by DJI and both have the error message error saying "Non DJI battery detected" and it won't take off. I have tried alcohol cleaning the terminals but no use... they are bad, i cannot get anyone at DJI to help and there is no option to create a ticket for this. these were very expensive and need a solution please.

Hi there, thank you for reaching out and we do apologize for the trouble caused. Could you please try the below troubleshooting steps and see if it works:
1) try another battery (if any) for troubleshooting, If the issue is resolved after using another battery, it indicates that the battery is malfunctioning.
2) For aircraft models whose firmware can be refreshed via DJI Assistant 2 on the computer, insert the battery into the aircraft body, connect it to a computer and refresh the firmware via DJI Assistant 2 to resolve the issue.
Preconditions: The aircraft body can be powered on after the battery is inserted.
3) If the issue persists, perform a cross-test to determine if the problem lies with the battery or the device. If it is with the battery, send it for repair within the warranty period, or purchase a new one if the warranty has expired.
4) If the issue is with the device, it can be sent for repair regardless of warranty status. Should it be impossible to determine whether the issue is caused by the battery or device, it is recommended to send both the battery and the device back for inspection.

Thank you for your understanding.

HI Natalia I have gone through the steps and two older batteries work fine just tghe two new ones i purchased.  i did download a return label and a case created.  i will send in.  thank you

Tony Faz Posted at 8-12 03:15
HI Natalia I have gone through the steps and two older batteries work fine just tghe two new ones i purchased.  i did download a return label and a case created.  i will send in.  thank you

Hi there,
thank you for reaching out.

We are grateful for the provided update and pleased with the subsequent actions taken.

Should you have any other questions, kindly message us for assistance. Thank you.

Since today I started having the same problem. Just few days finishing my update all free Batteries Plus from AliExpress stopped working.
Same problem for all 3!
Miraculously just batteries Plus 3850mAh were affected.

Patient: Mini 4 Pro.
Class C1 (A1/A3)
The batteries are working in other Mini 4 Pro that was not updated yet to the newest software , so it is not an issue with batteries themselves!

The small battery DJI allows updating software.
The Batteries Plus/ Pro with bigger capacity that I got from Aliexpress stop their update between 32-33% both via Controller and via Assistant.

Can someone from DJI Team solve the problem?

Same here.  I have some non-oem mini 4 pro batteries that will no longer work with the latest firmware.  Is it possible to back out the firmware?  

EwaKrzyzanowska Posted at 11-4 13:05
Since today I started having the same problem. Just few days finishing my update all free Batteries Plus from AliExpress stopped working.
Same problem for all 3!
Miraculously just batteries Plus 3850mAh were affected.
[Image]

As seen The DJIs don't give a care about their customers and I am nearly sure, it was intended by DJI to prevent DJI drones owners using third part batteries... I own mini 4 pro and neo and I have intended to buty another drone Mavic and osmo 5 action camera with accessories. Now in this case, after bad experience and loosing trust to DJI I need reconsider my purchase intention again....

I did the cross check with OTHER DJI MINI 4  and ALL 3 BATTERIES ARE WORKING.

Therefore I have a proof the latest software is blocking Taking off with Battery Plus 3rd party.  The batteries are not working with the last update but with the same drone  with previous software they work fine!!!!

DJI Natalia Posted at 8-12 01:56
Hi there, thank you for reaching out and we do apologize for the trouble caused. Could you please try the below troubleshooting steps and see if it works:
1) try another battery (if any) for troubleshooting, If the issue is resolved after using another battery, it indicates that the battery is malfunctioning.
2) For aircraft models whose firmware can be refreshed via DJI Assistant 2 on the computer, insert the battery into the aircraft body, connect it to a computer and refresh the firmware via DJI Assistant 2 to resolve the issue.

I bought 2 plus batteries on Amazon and they worked  up until the 1.15 firmware update when the disabled them. These batteries are listed as DJI batteries all over Amazon. Those who bought these batteries where victimized  twice. DJI should contact Amazon and straighten this out. I'm out 190.00

Bella4 Posted at 12-23 02:26
I bought 2 plus batteries on Amazon and they worked  up until the 1.15 firmware update when the disabled them. These batteries are listed as DJI batteries all over Amazon. Those who bought these batteries where victimized  twice. DJI should contact Amazon and straighten this out. I'm out 190.00

Hi there, we're sorry to hear about your experience. Could you please share us the batteries serial number for us to check further?

Looking forward to your response.

Still no fix on that software you released????? The software blocked all 3rd party batteries... first DJI said it's battery problem... than when I crosschecked with exactly the same drone but older software they said "OH WE ENCOURAGE TO USE DJI BATTERIES".   

No, you don't encourage - you force people to use them!  

I am really disappointed with DJIs approach and intentionally releasing software that blocks 3rd party batteries.  

Last DJI actions actually encouraged me to buy Cetus instead of Avata 2 as the second drone.  At least I know everything will be working without being dependent on firmware, "brilliant ideas" and customer-unfriendly policy of DJI.

Help me understand why my battery worked fine until update. Now it say non DJI battery detected! And won’t allow me to fly. Here in Ohio. Bad business fox the problem guys tell us how to override it

DJI Natalia Posted at 2024-8-12 01:56
Hi there, thank you for reaching out and we do apologize for the trouble caused. Could you please try the below troubleshooting steps and see if it works:
1) try another battery (if any) for troubleshooting, If the issue is resolved after using another battery, it indicates that the battery is malfunctioning.
2) For aircraft models whose firmware can be refreshed via DJI Assistant 2 on the computer, insert the battery into the aircraft body, connect it to a computer and refresh the firmware via DJI Assistant 2 to resolve the issue.

DJI disabled their plus batteries with the 1.15 firmware update. Mine worked fine until then. These batteries are all over Amazon. I don't need to buy my car battery at Honda when i need a battery. DJI should contact  Amazon and correct this issue. I'm out 190.00