Hey, is DJI Care Refresh voided if you use a 3rd party battery? I looked at the Terms and I couldn't get an exact definition.
Thank you to whoever can help me

Thank you for reaching out, just a reminder that DJI does not recommend you to add or install 3rd party accessories on your DJI Drones or modify your DJI product. These 3rd party accessories might affect the said DJI drone when in use. Actually, there is a possibility that these 3rd party accessories will be able work. However, since it's not yet optimized and tested by DJI we cannot guaranteed the stability of the said 3rd party accessory if it will work all the time with no issues and might void the warranty of the said DJI product. Thank you and have a safe flight always.

I hope this helps with your concern. Thank you for your support and have a nice day ahead.

DJI Natalia Posted at 8-11 15:02
Thank you for reaching out, just a reminder that DJI does not recommend you to add or install 3rd party accessories on your DJI Drones or modify your DJI product. These 3rd party accessories might affect the said DJI drone when in use. Actually, there is a possibility that these 3rd party accessories will be able work. However, since it's not yet optimized and tested by DJI we cannot guaranteed the stability of the said 3rd party accessory if it will work all the time with no issues and might void the warranty of the said DJI product. Thank you and have a safe flight always.

I hope this helps with your concern. Thank you for your support and have a nice day ahead.

Thank you so much

Ben160 Posted at 8-11 15:22
Thank you so much

You're welcome. We are glad we could assist you. If you have any more questions or need further help, feel free to ask.

It was through Allstate insurance that was part of my warranty I got the battery back and that’s what it says incompatible battery