hello
The front view sensor of Air 3 houses is out of focus and does not detect obstacles correctly. Is there anything that can be done to solve the problem? Air3 crashed once, but there is no problem with the main camera

Hi there
We apologize for the inconvenience that you are encountering.
If the Air 3 have crashed once, we recommend you submit a case through the link below and send it back for diagnosis.
This will allow our certified technicians to fully inspect the aircraft.
Should you have further questions or concern, please do not hesitate to reach us.

It is not possible to send due to international mail restrictions and very high cost. Is it possible to troubleshoot through the software?

Ali Masumi Posted at 8-14 03:21
It is not possible to send due to international mail restrictions and very high cost. Is it possible to troubleshoot through the software?

Hi there, please no worries. If the device is still under warranty, we will arrange you a free shipping label to send it back. You could go to the following link, https://repair.dji.com/, and create a case to send back for further processing. If you need assistance while submitting, you could also contact our support service http://www.dji.com/support. Thanks.