Hi, support team,

I found over 16GB in the video cache in the App.
May we delete all cache manually? or let me know how to delete it.

Hi there
Yes, You can tap: Profile - Settings - Clear Cache on the home page of the DJI Fly app to clear most of its cache. However, the app will retain some important cache data, such as flight records and the software running log. These data cannot be cleared through the app. Therefore, after you clear the cache, it is normal to display some cache data in the mobile phone system. Please feel free to continue using your product. Thank you for your understanding and support.

DJI Wanda Posted at 8-13 22:17
Hi there
Yes, You can tap: Profile - Settings - Clear Cache on the home page of the DJI Fly app to clear most of its cache. However, the app will retain some important cache data, such as flight records and the software running log. These data cannot be cleared through the app. Therefore, after you clear the cache, it is normal to display some cache data in the mobile phone system. Please feel free to continue using your product. Thank you for your understanding and support.

My DJI app has 10GB+ of data and my phone has run out of storage. Most of it is from the videos in the app’s cache. If I delete these to free up space on my phone will they be deleted permanently, or are the actual videos on the micro SD card?

djiuser_WgsZlfvQaDH2 Posted at 8-30 17:44
My DJI app has 10GB+ of data and my phone has run out of storage. Most of it is from the videos in the app’s cache. If I delete these to free up space on my phone will they be deleted permanently, or are the actual videos on the micro SD card?

Thank you for reaching out. It is recommended to back up your data before deleting. Thanks.

What is I delete my cache

Guy Woodcock Posted at 3-9 00:07
What is I delete my cache

Hello Guy Woodcock,
Thank you for reaching out to DJI. To ensure that the customer can play and play back a video on the app without downloading original footage and for quick sharing, it is required to produce the “image transmission cache” when recording the video and save it in the DJI app album.
You can free up storage space by tapping: Profile - Settings - Clear Cache on the home page of the DJI Fly app to clear most of its cache.
Thank you for your understanding and support of DJI.