The app won't load on my pixel 7a. I get a white screen or sometimes the DJI fly logo and nothing else.

I have tried the latest version  1.13.10 and a few older ones. Please help.

Dave

Hi there,

Your device is not Listed as a Supported Mobile Device for DJI Fly App on DJI Official Website. Could you try with any other mobile device that is compatible with DJI Fly app. You can check for supported device on this link DJI Fly - View Supported Devices

I hope this information has helped to clarify your inquiries. If you have any other questions, kindly let us know. Thank You!

DJI Gamora Posted at 8-14 01:34
Hi there,

Your device is not Listed as a Supported Mobile Device for DJI Fly App on DJI Official Website. Could you try with any other mobile device that is compatible with DJI Fly app. You can check for supported device on this link DJI Fly - View Supported Devices

That's not really an option as it would mean having to buy a new phone. Pixel devices are mainstream devices.

djiuser_hXPas95225SY Posted at 8-14 02:28
That's not really an option as it would mean having to buy a new phone. Pixel devices are mainstream devices.

We are truly sorry for the inconvenience you are experiencing. Your device is not Listed as a Supported Mobile Device on DJI Official Website. Generally, devices not listed as supported mobile devices can also be used if their system versions are the same or later than those published on the DJI official website (Beta system versions may not be compatible), but their stabilization has not yet been verified. It is recommended that you download and install the app to test the basic functions, or go to a nearby outlet (if any) for product testing before purchasing. Thank you for your understanding and support.

DJI Gamora Posted at 8-14 03:55
We are truly sorry for the inconvenience you are experiencing. Your device is not Listed as a Supported Mobile Device on DJI Official Website. Generally, devices not listed as supported mobile devices can also be used if their system versions are the same or later than those published on the DJI official website (Beta system versions may not be compatible), but their stabilization has not yet been verified. It is recommended that you download and install the app to test the basic functions, or go to a nearby outlet (if any) for product testing before purchasing. Thank you for your understanding and support.

I have the same problem with the Pixel 8 Pro. Reinstalling the app hasn't resolved the issue either. Please note that Google has released the 'Google Play system updates' for August. I'm using a supported device, so that can't be the issue.

This is my new problem as well. Pixel 8 Pro has been working fine with DJI Fly app ....even up until yesterday. Today I can't open the app, I have completed all of the suggested trouble shooting with no success.

Hello,

I have the exact same problem with a Pixel 7a. Everything was working fine until yesterday.
Clearing cache or reinstalling don't change anything.

Is there a way to revert back the Google play services without a computer?

That's really annoying, especially because I'm now in holiday in Vietnam and I really need it...
So much instability is not acceptable. I don't recall having this issues with DJI Go.

WarPilot Posted at 8-15 04:33
I have the same problem with the Pixel 8 Pro. Reinstalling the app hasn't resolved the issue either. Please note that Google has released the 'Google Play system updates' for August. I'm using a supported device, so that can't be the issue.

Hi there,

We are truly sorry for the inconvenience you are experiencing. Your device Pixel 8 Pro is Listed as a Supported Mobile Device on DJI Official Website. At the moment Pixel 8 Pro and DJI Fly app unable to launch is a known issue. Our engineering team is working on this issue. I will escalate yours as well to the engineering team, to do so I need the app log. Could you follow the steps in this site How do I export log files from the App? and DM us the log via goggle drive or drop box.

We are looking forward to your response for further assistance. Thank You

There is no "storage/android/data/dji.go.v5" folder.

WarPilot Posted at 8-15 22:07
There is no "storage/android/data/dji.go.v5" folder.

There is, but it's hidden. You can access it on computer, since Andorid 11 it's blocked to access it from the phone/tablet itsself.
In general DJI don't likes Pixel devices, Google has placed so many layers of security and data access, which is not good for company stealing customer data, why do you think DJI Fly is not on the play store.I have a Pixel 7 and I'm on Android 15, so I can't use DJI Fly so far, but I know what happened, on the latest A14 patch , google closed some door and the DJI Fly can't get hands on the data, has happened many times in the last year. In Andorid 15 DJI Fly is directly blocked from the OS and a pop up comes, that the app is dangerous

travelmate Posted at 8-16 01:27
There is, but it's hidden. You can access it on computer, since Andorid 11 it's blocked to access it from the phone/tablet itsself.
In general DJI don't likes Pixel devices, Google has placed so many layers of security and data access, which is not good for company stealing data

I specifically did it on the PC. There are folders from other programs but none from DJI.

WarPilot Posted at 8-16 01:30
I specifically did it on the PC. There are folders from other programs but none from DJI.[view_image]

When the app is not installed you don't have it

travelmate Posted at 8-16 01:33
When the app is not installed you don't have it

... I don't live under a rock. Of course, the app is installed.

On a Lenovo Tab, as I said I don't have DJI Fly on my Pixel

WarPilot Posted at 8-16 01:35
... I don't live under a rock. Of course, the app is installed.

Ok, look my screenshot above

A Lenovo Tab is not a Pixel 8 Pro.
The error is likely related to the original problem.

WarPilot Posted at 8-16 01:42
A Lenovo Tab is not a Pixel 8 Pro.
The error is likely related to the original problem.

Possible, maybe google cut down the access to internal/android/data....

just a thought, try creating an empty folder dji.go.v5 in storage/android/data and see if it starts

travelmate Posted at 8-16 01:58
Possible, maybe google cut down the access to internal/android/data....

just a thought, try creating an empty folder dji.go.v5 in storage/android/data and see if it starts

I've already tried that as well, without success.

Thank you anyway for your help.

WarPilot Posted at 8-16 03:28
Thank you anyway for your help.

DJI hates Pixel owners...  Last year I took a cheap (~€100) Redmi Note 12 brand new, just to use as a drone display and since, my Pixel is only hotspot

DJI Gamora Posted at 8-15 21:49
Hi there,

We are truly sorry for the inconvenience you are experiencing. Your device Pixel 8 Pro is Listed as a Supported Mobile Device on DJI Official Website. At the moment Pixel 8 Pro and DJI Fly app unable to launch is a known issue. Our engineering team is working on this issue. I will escalate yours as well to the engineering team, to do so I need the app log. Could you follow the steps in this site How do I export log files from the App? and DM us the log via goggle drive or drop box.

I appreciate your efforts in addressing this startup error as a known issue. However, I believe this problem is caused by the Android security patch, affecting not only unverified devices but also those that were previously functioning normally under warranty.

If this is the case, shouldn't the log collection request be extended to all users who have experienced sudden malfunctions, regardless of whether their devices are officially supported?

Rejecting devices outside of the warranty scope and only requesting logs from those under warranty seems like a mechanical response that will erode trust.

Moreover, for devices under warranty, DJI should have verified the functionality of the Pixel 8 Pro with the latest updates and collected logs if any issues arose.

I kindly request a more user-centric approach.

1.13.10 version of the app stopped working on my Pixel 6 Pro after Google pushed August 5th security update. I tried a clean install . Was able to install , but the app opens as a blank screen

Hi all! We've noticed that our Android users are having an issue opening the DJI Fly/ Mimo app after updating the system. We take this matter seriously and have promptly reported the issue to our engineers. For the above users, we have sent you the link via PM and you can download the temporary installation package and give it a try. If you have any questions, please feel free to let us know. Your understanding and patience should be appreciated!

djiuser_37eelV7TURYB Posted at 8-15 15:52
Hello,

I have the exact same problem with a Pixel 7a. Everything was working fine until yesterday.

Hi there, sorry for the inconvenience caused. May I know if you also use the DJI Fly App? If so, please let us know, we will send you a temporary installation package to try. Thanks.

DJI Thor Posted at 8-17 00:10
Hi there, sorry for the inconvenience caused. May I know if you also use the DJI Fly App? If so, please let us know, we will send you a temporary installation package to try. Thanks.

Hello,

Yes I do use DJI fly! Please send me the temporary package

Thanks for the quick troubleshooting

I can confirm that works. thank you

djiuser_37eelV7TURYB Posted at 8-17 00:34
Hello,

Yes I do use DJI fly! Please send me the temporary package

Sure, please kindly check the PM. Thanks.

djiuser_hXPas95225SY Posted at 8-17 00:39
I can confirm that works. thank you

Thank you for your update! We are glad to hear the issue has been solved. If you have any further inquiry, please feel free to contact us.

So far so good

I would really appreciate if I could get that temp app as well, thanks a lot.

Raffael Bösch Posted at 8-17 01:23
I would really appreciate if I could get that temp app as well, thanks a lot.

Hi there,
thank you for reaching out.

I have sent you a PM regarding this issue. Kindly check from your end.

DJI Diana Posted at 8-17 01:44
Hi there,
thank you for reaching out.

Thanks a lot.

May i also have the temporary package?

Same issue here on my Pixel 8 Pro

I can attest the "240817-1060-3108383"  version of the app is working well

Can I  get the temporary fix as well, please?

I also confirm the temporary app solve the issue on Pixel 7a!

Thanks

Hi all.

We've noticed that our Android users are having an issue opening the DJI Fly/ Mimo app after updating the system. We take this matter seriously and have promptly reported the issue to our engineers. For the above users, we have sent you the link via PM and you can download the temporary installation package and give it a try. If you have any questions, please feel free to let us know.

Your understanding and patience should be appreciated.

djiuser_37eelV7TURYB Posted at 8-17 20:39
I also confirm the temporary app solve the issue on Pixel 7a!

Thanks

Hi there.
thank you for reaching out.

We appreciate the update provided and are glad your issue has been resolved. Safe flight always!

Should you have any other questions, kindly message us for assistance. Thank you.