Hi All
Can some helpme what to do, I just bought a DJI Air 3, but since i bought it there have been a few problems with the main camera, not the tele camera. All photo/video take by main camera are blurry on the right. Of course, my drone still has a 1 year guarantee with TAM in Indonesia.

However, I was a little disappointed, when I claimed the warranty with TAM Indonesia by sending my drone to TAM, I don't know what went wrong, My Drone was returned to me without any repairs or replacement at all.

Here example of photo taken with my Drone
Example of Photo
Or
https://drive.google.com/drive/folders/1cu0GuP3yqXYdrY1Zwm9lpBYa1oFkJomv?usp=sharing

Is there any advice for me to solve my drone camera problem ?

Hi there, thank you for reaching out. In order to better assist, would you please provide us with more details, like the serial number or your contact info, so that we could try to help?

*If it is not inconvenient to post here, you could send us by PM, thanks.

DJI Thor Posted at 8-20 03:06
Hi there, thank you for reaching out. In order to better assist, would you please provide us with more details, like the serial number or your contact info, so that we could try to help?

*If it is not inconvenient to post here, you could send us by PM, thanks.

Hi Thor..
Thanks for your feedback, so you know that I really like dji products especially drones. So I bought dji air 3 to replace my old Phantom 4 pro plus.

I really like dji air 3 with its flight time, dimensions, wind speed resistance, low noise, etc. But this time I think I'm unlucky with the blurry camera on the right.

I have PM the drone serial number and my contact via email. Thank you

djiuser-Ingot Posted at 8-20 05:40
Hi Thor..
Thanks for your feedback, so you know that I really like dji products especially drones. So I bought dji air 3 to replace my old Phantom 4 pro plus.

Thank you for your reply. May I know which e-mail you sent to? We are sorry that we could not locate the record. If possible, please kindly share us the related ticket number, you could send a PM to me with the information so that we could further assist, thanks.

DJI Thor Posted at 8-20 23:28
Thank you for your reply. May I know which e-mail you sent to? We are sorry that we could not locate the record. If possible, please kindly share us the related ticket number, you could send a PM to me with the information so that we could further assist, thanks.

djiuser-Ingot Posted at 8-26 20:23
DJI Thor Posted at 8-20 23:28
Thank you for your reply. May I know which e-mail you sent to? We are sorry that we could not locate the record. If possible, please kindly share us the related ticket number, you could send a PM to me with the information so that we could further assist, thanks.

Hi Thor
I have sent you the ticket service number by email
Thanks

djiuser-Ingot Posted at 8-26 20:42
Hi Thor
I have sent you the ticket service number by email
Thanks

Hi djiuser-Ingot, is this the one you sent? support@dji.com

DJI Thor Posted at 8-26 23:31
Hi djiuser-Ingot, is this the one you sent?

No, I did not send a message to that email address, because my drone's guarantee is a national guarantee by TAM Indonesia, not international.

djiuser-Ingot Posted at 9-5 19:50
No, I did not send a message to that email address, because my drone's guarantee is a national guarantee by TAM Indonesia, not international.

Thank you for your response. Has your issue been resolved? If not, we are still waiting for valid information from you, which is necessary for us to assist you effectively. Please send us a personal message with your device serial number and contact information (phone/email) if you require assistance. We will forward this information to TAM for further follow. Thank you.

My air 3 also have this problem ,  is your problem fix , and how ? thanxs Bro

fans6741a204 Posted at 9-18 00:29
My air 3 also have this problem ,  is your problem fix , and how ? thanxs Bro

No yet bro..

fans6741a204 Posted at 9-18 00:29
My air 3 also have this problem ,  is your problem fix , and how ? thanxs Bro

Hi, there
We apologize for the inconvenience that you are encountering.
Before better assist you, could you please provide more detailed information that you are encountering while using our product?
We will check it out for you.
Look forward to your reply.

djiuser-Ingot Posted at 9-18 01:06
No yet bro..

Hi, there
We apologize for the inconvenience that you encountered.
Since you mentioned the issue, we have not yet received the detailed information from you.
Kindly request you provide more information( such as serial number), we will provide you further assistance.
Look forward to your reply.