Hello. Dear Forum users. I gave up using my drone for a while due to the problem I experienced. When I returned home, I wanted to shoot a video for the forum. But I encountered the same problem I had before. What do you think I should do? Can I return the drone and buy another model by paying the price difference?

Hi there, thank you for reaching out. We tried to check the video, however, we are sorry that the error message is not clearly showed. In order to better assist, would you please provide us the screenshot of hte error? Thanks.

DJI Thor Posted at 8-22 02:58
Hi there, thank you for reaching out. We tried to check the video, however, we are sorry that the error message is not clearly showed. In order to better assist, would you please provide us the screenshot of hte error? Thanks.

Of course. I will immediately turn on the device and share a clearer photo.

DJI Thor Posted at 8-22 02:58
Hi there, thank you for reaching out. We tried to check the video, however, we are sorry that the error message is not clearly showed. In order to better assist, would you please provide us the screenshot of hte error? Thanks.

The connection is great when it's right next to it when turned on



But when I take the remote control and move away a little, the connection becomes weak.

Weak signal, adjust antennas

After one step, the connection between the remote control and the device is lost

Ersin.Erd61 Posted at 8-22 03:56
The connection is great when it's right next to it when turned on
[view_image]
[view_image]

Hello. Please note that flight distance sometimes relates to the flight environment, we would suggest that you fly the drone in a wide and broad place. The trees/buildings between the drone and the controller may cause interference. Also, the position of the antennas has a great effect, too. Please make sure the remote controller is pointed toward the aircraft. Besides, we suggest connecting the aircraft to the computer, checking the aircraft firmware version in the DJI Assistant 2, and trying linking after updating and refreshing the aircraft’s firmware to the latest version.

DJI Susan Posted at 8-22 18:31
Hello. Please note that flight distance sometimes relates to the flight environment, we would suggest that you fly the drone in a wide and broad place. The trees/buildings between the drone and the controller may cause interference. Also, the position of the antennas has a great effect, too. Please make sure the remote controller is pointed toward the aircraft. Besides, we suggest connecting the aircraft to the computer, checking the aircraft firmware version in the DJI Assistant 2, and trying linking after updating and refreshing the aircraft’s firmware to the latest version.

Hello. Updates via DJI Assistant are already the latest version. It is seen in the photo. But the problem here is not the flight distance, dear admin. Again, as you can see in the photo, you can see how the signal weakens and breaks when you move the remote control towards the device and move it 40 cm away. Besides, I flew many times before making the latest updates. But I did not encounter such a problem. I even flew next to devices belonging to the police and gendarmerie that could weaken the signal, but I never experienced signal weakening. Apparently this problem is only present in me. Because I encounter this problem after updating. As far as I understand, we cannot solve the problem.

DJI Susan Posted at 8-22 18:31
Hello. Please note that flight distance sometimes relates to the flight environment, we would suggest that you fly the drone in a wide and broad place. The trees/buildings between the drone and the controller may cause interference. Also, the position of the antennas has a great effect, too. Please make sure the remote controller is pointed toward the aircraft. Besides, we suggest connecting the aircraft to the computer, checking the aircraft firmware version in the DJI Assistant 2, and trying linking after updating and refreshing the aircraft’s firmware to the latest version.

Before the update came, I even flew in such a place without experiencing signal problems. However, after the update, there is a problem with the photos I previously uploaded in a wide open area. Here you go, please decide.
https://www.youtube.com/shorts/QQHPS0JMCnk

Ersin.Erd61 Posted at 8-22 23:31
Before the update came, I even flew in such a place without experiencing signal problems. However, after the update, there is a problem with the photos I previously uploaded in a wide open area. Here you go, please decide.
https://www.youtube.com/shorts/QQHPS0JMCnk

Hi, there. We're very sorry to hear about your feedback. We recommend that you consult an agent for repairs.

DJI Susan Posted at 8-22 23:48
Hi, there. We're very sorry to hear about your feedback. We recommend that you consult an agent for repairs.

With so many beautiful places waiting to be discovered, you can't be as sad as I am. Still, thank you for your kindness and help.

Ersin.Erd61 Posted at 8-23 00:00
With so many beautiful places waiting to be discovered, you can't be as sad as I am. Still, thank you for your kindness and help.

You're welcome. We are glad we could assist you. If you have any more questions or need further help, feel free to ask.