Hi all,

I recently lost my DJI Air 2S drone and Samsung Galaxy S22 phone in a forested area in Albania. Unfortunately, both devices are powered off, so I'm considering using metal detectors or thermal imaging cameras to try and locate them.

However, I'm not sure about the logistics and legality of bringing this equipment on a flight back to Albania. Does anyone have experience with carrying metal detectors or similar equipment on international flights? Are there any legal issues or permits I should be aware of when using these tools in Albania?

Any advice on the best equipment to use for such a search, or tips on navigating local regulations, would be greatly appreciated!

Thanks in advance!

Mo

Hi there, we are sorry to read about the accident, that must be frustrating for you. Please report a flyaway case here https://repair.dji.com/repair/flyaway-apply or contact our support at http://www.dji.com/support to start a case.
We will help to apply for data analysis if the drone is under the warranty period to find out the cause of the accident, if it's a warranty case, we will compensate the drone according to After-Sales Policy.

DJI Thor Posted at 8-27 06:19
Hi there, we are sorry to read about the accident, that must be frustrating for you. Please report a flyaway case here https://repair.dji.com/repair/flyaway-apply or contact our support at http://www.dji.com/support to start a case.
We will help to apply for data analysis if the drone is under the warranty period to find out the cause of the accident, if it's a warranty case, we will compensate the drone according to After-Sales Policy.

Hello Thor,
Thank you for your response. I have already contacted DJI support and filled out the flyaway form. Unfortunately, I was informed that my drone is no longer under warranty, and the service for locating the drone is only available for those with active warranties.

I was hoping to get some guidance on locating the drone without the warranty service. Any tips or suggestions on how to proceed would be greatly appreciated.

Thank you again for your assistance.

Best regards,
Mo

djiuser_tfVJbTR2zkIP Posted at 8-28 12:03
Hello Thor,
Thank you for your response. I have already contacted DJI support and filled out the flyaway form. Unfortunately, I was informed that my drone is no longer under warranty, and the service for locating the drone is only available for those with active warranties.

Thank you for your reply. We will help you to further check and reply to you by PM. Thanks.

DJI Thor Posted at 8-31 00:50
Thank you for your reply. We will help you to further check and reply to you by PM. Thanks.

Thank you so much for your ongoing support. It is very much appreciated, and I look forward to reading your feedback.

djiuser_tfVJbTR2zkIP Posted at 8-31 03:41
Thank you so much for your ongoing support. It is very much appreciated, and I look forward to reading your feedback.

Our Pleasure. If you have further inquiry, please leave us a message.