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Webcam Mode Disconnection
468 2 2024-8-26
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atmatman
lvl.1
India
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DJI Osmo Pocket 3Mac M1 Pro - 16 Inches Sonoma 14.5 (Latest & the greatest)
Used Stock Cable C to C
Used Blackmagic Color Panel A to C USB 3.1 Cable
Used 100W Apple proprietary cable (TB4 or USB4)

Disconnects at around 20 to 30 mins mark frequently. Tested it more than 5 times in an event with Chief economic Advisors of a nation & got bummed out.

In Zoom call it not just disconnects but also automatically switches off the Zoom UI camera & Mic icon. Which might be Zooms safety when OSMO P3 disconnects. (But heads up)
It does this at around 20 minutes sometimes 30 minutes and so on.

One has to to sometimes just switch the camera button on from the Zoom UI itself and it works but manytimes it has be disconnected and reconnected. It is clearly a driver incompatibilty issue or Mac Os's inherent problem with USB 4 drivers and reverse compatibility. Cuz Mac & HDMI is still in it's infantry stage too.

In Windows no issue at all. But Windows machines don't have battery backup as long as Apple Silicon. I know Snapdragon X Elite Windows machines are efficient but I don't want to buy a 1200$ machine to test and again find out incompatibilty with Windows ARM and that too disconnects. I wish we had an efficient AMD processor with a GPU that can last for 6 to 8 hours straight. So people!, as of now Windows X86 (AMD 4600H testbed, intel should be stable too) laptops do really good and no disconnection at all... not even once. Did a straight six hour zoom call and no disconnection.

DJI you made me lose business. Big TIME. I can legally sue you but I won't. Cuz I believe in DJI more than anybody. You bring out products that I thought i really wanted, but siiting in INDIA despite having enormous field knowledge (I can only think but never can make a product like Osmo Pocket 3) It's insane. I wish I could join DJI in making new products that'll disrupt the industry. Pocket 3 is just the beginning. Soon Vlogging industry will mostly move towards OSMOs.




2024-8-26
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DJI Gamora
Administrator
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Hi there,

Thank You for reaching out. We are truly sorry for the inconvenience you are experiencing and understand your frustration on this issue. Please send us a video recording of the problem. This will allow us to investigate further and provide you with the most accurate solution based on the specific issue you're encountering.

We are looking forward to your response for further assistance. Thank You
2024-8-28
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atmatman
lvl.1
India
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Why would you need a video when the descfiption is so vividly clear in explaining the issue. It disconnects randomly. We have to unplug and plug in the cable again.
2024-11-8
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