DJI MIMO App stopped working on my Samsung A32 5 G phone. Working with no issues until mid-August 2024. When invoked, it just get stucked on a grey screen with a white DJI MIMO text. I uninstalled, downloaded and installed a few times and stil result in the same grey screen. I have +10GB free internal storage on my phone. Andorid version 13.

Hi there,
thank you for reaching out.

You may check the link provided to see if you can isolate the issue. Let me know if you have any other difficulties.

DJI Mimo App: https://pan-sec.djicorp.com/s/W9cE3ddSBPSPeBg
Thank you for your kind understanding.

I downloaded from the link you provided, uninstalled my current app, restarted my phone, installed the the downloaded file and now it works again. Thanks.

I downlloaded the 228314 apk, updated the app and I am back to the old issue. Stucked on the initial black display with the white dji logo.

runabee Posted at 9-2 20:49
I downlloaded the 228314 apk, updated the app and I am back to the old issue. Stucked on the initial black display with the white dji logo.

Hi there,
thank you for reaching out.

Please use the link provided below. This is a temporary installation package for the DJI Mimo App to check if the issue continues.

DJI Mimo App: https://pan-sec.djicorp.com/s/W9cE3ddSBPSPeBg

Thank you for your kind understanding.

Yes, the228293.apk work.

runabee Posted at 9-2 21:06
Yes, the228293.apk work.

Hi there,
thank you for reaching out.

We appreciate the update provided and are glad your issue has been resolved.
Kindly let us know if the issue persists.

Should you have any other questions, kindly message us here for assistance. Thank you.

Hi, yes 228293.apk this one work but when I update it with 228314 apk, it become unusable. You mentioned that 228293.apk is a temp fix, so does it mean there will be a new apk that has all the updates since 228293.apk?

runabee Posted at 9-3 07:36
Hi, yes 228293.apk this one work but when I update it with 228314 apk, it become unusable. You mentioned that 228293.apk is a temp fix, so does it mean there will be a new apk that has all the updates since 228293.apk?

Hi there,
thank you for reaching out.

We recommend using the temporary installation package, as we have noticed that our Android users are experiencing issues opening the DJI Fly/Mimo app after updating the system. We take this matter seriously and have promptly reported the issue to our engineers. Until then, please use the one we provided to ensure you can use the App smoothly.

Should you have any other questions, kindly message us here for assistance. Thank you.

I have the same issue as the OP but with a Samsung S20FE. Bought pocket 3 in mid August for a holiday that I am now on. Tried to connect Mimo app to camera on first day of holiday (yesterday) and app just displays dji logo and a black/grey screen. Worked really well with the phone in August, now it is looking like I may have to return Pocket 3 to seller. This is dealbreaker for me.
I've made no changes to the phone since installing the Mimo app, but Samsung may have updated the phone in the intervening time.
I tried the apk download linked to above, which looked like it was going to install successfully, but at the end of install it gave me an error messages that said the package was incomplete (or something along those lines).
Hope you can help.

EYv4N41owKjQ Posted at 9-10 21:58
I have the same issue as the OP but with a Samsung S20FE. Bought pocket 3 in mid August for a holiday that I am now on. Tried to connect Mimo app to camera on first day of holiday (yesterday) and app just displays dji logo and a black/grey screen. Worked really well with the phone in August, now it is looking like I may have to return Pocket 3 to seller. This is dealbreaker for me.
I've made no changes to the phone since installing the Mimo app, but Samsung may have updated the phone in the intervening time.
I tried the apk download linked to above, which looked like it was going to install successfully, but at the end of install it gave me an error messages that said the package was incomplete (or something along those lines).

I'm also on Android v13 on a Samsung S20FE.