my dji action 3 video got corrupted and i am not able to get it back. the video are there of same size but it is notopening.help me out.

Hello. Could you provide us with your original video and the appearance of the SD card? We look forward to hearing from you.

DJI Susan Posted at 8-27 23:07
Hello. Could you provide us with your original video and the appearance of the SD card? We look forward to hearing from you.

Actually I transferred the video from my sd card to my laptop and after checking the video the video
Was crashed and not opening. They are using there complete space but still not running. And during uplaod it was showing this error.

siddhanta Posted at 8-27 23:14
Actually I transferred the video from my sd card to my laptop and after checking the video the video
Was crashed and not opening. They are using there complete space but still not running. And during uplaod it was showing this error.

Hello. Can you provide us with the original video and LOG?
Camera logs:
1. Go to camera unit System Settings - Device Info. Tap “Export Logs”.
2. Mount the camera unit and front touchscreen module/power module. Connect to Osmo Action 3 and a computer using a USB cable.
Osmo Action 3: Use the USB-C cable to connect Osmo Action 3 to a computer.
3. Select “File Transfer” on the Osmo Action 3 screen. Go to “My Computer”. Find the corresponding disc for the Osmo Action 3 (internal storage).
4. Export all log files and zip them. Send the entire zip file back for analysis and confirmation (Also check the time point when the abnormality occurred to determine the log position).

facing issue like this while doing exportlogs

i have done the zip after formatting of my sdcard. hope something you find

siddhanta Posted at 8-28 10:21
i have done the zip after formatting of my sdcard. hope something you find

Hello. Can you provide us with the original video and LOG for further check？

i am sharing one my video from my sd card. if you get this in running condition then i will share you complete data.

siddhanta Posted at 8-29 09:52
i am sharing one my video from my sd card. if you get this in running condition then i will share you complete data.

OK, we look forward to your update.

DJI Susan Posted at 8-30 03:21
OK, we look forward to your update.

I have shared 1 video with you to check. If you get the solution for that video then i will share all the videos with you.

siddhanta Posted at 8-30 03:39
I have shared 1 video with you to check. If you get the solution for that video then i will share all the videos with you.

Hello. You may save it through a shareable link like Google Drive and DropBox, then send the link here. We will check this further for you.

DJI Susan Posted at 2024-8-27 23:07
Hello. Could you provide us with your original video and the appearance of the SD card? We look forward to hearing from you.

my dji action 3 video got corrupted  some files open in just vlc player but dosent open or add in davinci resolve

djiuser_x4ERo6UDzHz0 Posted at 3-8 23:28
my dji action 3 video got corrupted  some files open in just vlc player but dosent open or add in davinci resolve

Hello there,
We're sorry to hear about the issue with your Osmo Action 3. Could you please check if the video format is using HEVC (H.265) compression? Additionally, have you tried playing the files with another media player, such as PotPlayer, to see if they play correctly?
Thank you for your cooperation.