Hello, I cannot get Mimo to work on my Pixel 9 Pro XL or on my Pixel 7 Pro. I have downloaded the app APK and it is not working. I have uninstalled and reinstalled on both devices. It just opens the app and then crashes or the black screen with the DJI logo freezes on screen. I cannot get DJI fly to work either and I have uninstalled and reinstalled on both devices. I cannot use my Mavic Air 2 drone and I cannot use my Pocket 2 as needed. Please advise.

Hi there,

We are truly sorry for the inconvenience you are experiencing. The relevant team are aware of the problem and urgently fixing it with the engineering team. We have send you an alternative method, please check your DM.

DJI Gamora Posted at 8-28 20:54
Hi there,

We are truly sorry for the inconvenience you are experiencing. The relevant team are aware of the problem and urgently fixing it with the engineering team. We have send you an alternative method, please check your DM.

It worked! Thank you!

I will need some assistance with DJIFly as well.

HomeSearchGuy Posted at 8-29 05:43
It worked! Thank you!

I will need some assistance with DJIFly as well.

What was the fix? Can't get Mimo to work on my pixel 9

HomeSearchGuy Posted at 8-29 05:43
It worked! Thank you!

I will need some assistance with DJIFly as well.

Thank you for keeping us posted. We're glad that the issue is now being isolated. Feel free to contact us if you have other inquiries. Have a nice day ahead!

djiuser_7vjEXsG7u9zL Posted at 8-29 15:05
What was the fix? Can't get Mimo to work on my pixel 9

Hi there,

We are truly sorry for the inconvenience you are experiencing. The relevant team are aware of the problem and urgently fixing it with the engineering team. We have send you an alternative method, please check your DM.

Can't also get mimo to work on my Pixel 9 Pro XL

Xenpai Posted at 8-31 00:10
Can't also get mimo to work on my Pixel 9 Pro XL

Hi there,
thank you for reaching out.

You may check the link provided and see if you can isolate the issue. Let me know should you have any other difficulties.

DJI Mimo App: https://pan-sec.djicorp.com/s/W9cE3ddSBPSPeBg

Thank you for your kind understanding.

Mimo not working on my Pixel 9 Pro XL after installing it yesterday. please help

Grumpyalbertm Posted at 9-3 06:48
Mimo not working on my Pixel 9 Pro XL after installing it yesterday. please help

Hi there,
thank you for reaching out.

You may check the link provided and see if you can isolate the issue. Let me know should you have any other difficulties.

DJI Mimo App: https://pan-sec.djicorp.com/s/W9cE3ddSBPSPeBg

Thank you for your kind understanding.

I've got DJi Fly I tried to transfer into my Pixel 9 from Pixel 7.
After a recent update both stopped working!
Please help!

djiuser_dCpCk0f8Lidj Posted at 9-4 17:15
I've got DJi Fly I tried to transfer into my Pixel 9 from Pixel 7.
After a recent update both stopped working!
Please help!

Hi there, thank you for reaching out and we do apologize for the trouble caused. The appropriate team is aware of the problem and is currently collaborating with the engineering team to address it. In the meantime, please check the link below to see if you can find a solution to the issue:

DJI Fly APP: https://pan-sec.djicorp.com/s/AyTTCperK58xbAy

Keep us posted and thank you for your continued support!

Hello, I'm also having trouble installing DJI Mimo on my Pixel 9 Pro XL. What is the procedure to follow?"