Hi, I have sent in my drone for a replacement. They've had it since Thursday or Friday and it is now Tuesday evening and I still haven't heard nothing. It even says that they haven't even received any information. Yet. Says that UPS does not even have possession. All I've done has created a label so that-a-way they can Argue with you, but for everyone out there.This service is absolutely patheti.Wish I would win with autelrobotics no. Believe me next one i buy will be not DJI THATS FORSURE. TERRIBLE

Hi Preston Newsome, we are sorry to hear about this feedback. Would you please share us the (CAS) case number? We will help you to further check with our relevant team. Looking forward to your reply!

DJI Thor Posted at 9-3 17:34
Hi Preston Newsome, we are sorry to hear about this feedback. Would you please share us the (CAS) case number? We will help you to further check with our relevant team. Looking forward to your reply!

Cas #CAS-17903374-H7X2X7 it shows that it was delivered yesterday and I checked everywhere and I did not see it? So now what do I do I guess I had a porch pirate thief I thought it was required for a signature to receive such a expensive item? Since I haven't received it can you all resend me my order please?

Preston Newsome Posted at 9-6 06:57
Cas #CAS-17903374-H7X2X7 it shows that it was delivered yesterday and I checked everywhere and I did not see it? So now what do I do I guess I had a porch pirate thief I thought it was required for a signature to receive such a expensive item? Since I haven't received it can you all resend me my order please?

Hello. Thank you for the information provided. We forwarded it to the relevant team and will follow up with them. Once we get the results, we will update you soon.

Preston Newsome Posted at 9-6 06:57
Cas #CAS-17903374-H7X2X7 it shows that it was delivered yesterday and I checked everywhere and I did not see it? So now what do I do I guess I had a porch pirate thief I thought it was required for a signature to receive such a expensive item? Since I haven't received it can you all resend me my order please?

Hi,there. After checking, your package has been delivered on September 5. If you have not received the package, it is recommended that you contact UPS to check. Thank you for your understanding.