Yesterday I purchased DJI Mic 2 with 2 transmitters and receiver. I tried to use them today but the Mics are NOT working on Bluetooth at all! I took them back to the DJI store in Thailand where I purchased them and they said that it has been a known problem for a while now. The store will not refund saying they only accept returns on the same day of purchase. I read on here there is a 14 day return policy. The product does NOT do what it says it can do. Now I am out of pocket over $550 AUD! In the store, the shopkeepers could not get the Bluetooth to work on our phones or theirs. So 0/4 phones did not work even when using Black Magic App. How do I get a refund for a product that does not do what it says it can. BTW it does work with the receiver but we purchased because it says it has Bluetooth capability!

Hi there, we are sorry to hear about this issue. Could you please provide us with more details about the store in Thailand? Can you tell us the full name or address so we can check further? You can also visit the authorized stores via this link. https://www.dji.com/where-to-buy/retail-stores Please also provide us with the serial number of the Mic 2 for further checking. As for the Bluetooth issue, may I confirm if you mean connecting the receiver to your mobile phone via Bluetooth? Could you please tell us the model of your phone?

Hi there, we are concerned about this issue. Could you please provide us with the needed information above so that we can help you better?