Worked fine this morning, don't know what happened.
I get an error message that says:"problem with DJI Fly. There's a bug that needs to be fixed by the developer". Very strange. App version 1.13.10.

The initial error message said that I needed to clear the cache, which I did. I also rebooted the phone. Nothing helps.

Later I uninstalled, rebooted, downloaded the latest version directly from DJI (same version I had installed).
When I tried to install I received an error msg saying that the app was designed for a previous android version and therefore is unsafe...
I installed nonetheless but the problem persists.

I was out in the field today, did not download anything and did not install anything. Again, in the morning the app and the drone worked perfectly.

Hi there, sorry for the issue. Please download the DJI Fly app here https://pan-sec.djicorp.com/s/AyTTCperK58xbAy
And then before you install the app, please follow this path to turn off google play protect options and test again: Google Play — Profile — Play Protect — Setting — Turn off below two options — Re-install App and test again. See if the issue is solved.

I am using a Samsung Galaxy S21 Ultra which is on the approved device list and the app that keeps closing and crashing when trying to open it is app version V 1.14.0
Please Help

Ms Ivy Posted at 9-5 16:44
I am using a Samsung Galaxy S21 Ultra which is on the approved device list and the app that keeps closing and crashing when trying to open it is app version V 1.14.0
Please Help[view_image]

Hi there, thank you for sharing the screenshot above. May I confirm I you've tried to uninstall the app and install back using the link shared above by DJI Stephen #2? If no, kindly try the above steps and see if it works.

Keep us posted the outcome and thank you for your understanding.

DJI Stephen Posted at 9-5 01:04
Hi there, sorry for the issue. Please download the DJI Fly app here https://pan-sec.djicorp.com/s/AyTTCperK58xbAy
And then before you install the app, please follow this path to turn off google play protect options and test again: Google Play — Profile — Play Protect — Setting — Turn off below two options — Re-install App and test again. See if the issue is solved.
[view_image]

Thank you, it solved the issue.
When I installed the file, the version number was the same as the one I had installed.
Further, later in the day a new version was released - afain, it is the same version number....

Hi
Turns out that the update offered was the same faulty version.
However, the bug now manifests differently.
It still wants to clear the cache, but now the app opens up to the state where the satellites are recognized, says ready to take off, but the screen is back- no oil ture, and then auto restarts.

Please repost the temp version link ASAP.

Thanks

Please repost the download link.
The previous file I downloaded has expired and can't be installed.

DJI Natalia Posted at 9-5 23:08
Hi there, thank you for sharing the screenshot above. May I confirm I you've tried to uninstall the app and install back using the link shared above by DJI Stephen #2? If no, kindly try the above steps and see if it works.

Keep us posted the outcome and thank you for your understanding.

I uninstalled and downloaded the app v1.310 beta version from the link above, &  appears to have fixed the fly-app crashing on start up &  the Mavic3 fly's properly when i tested it this morning.

My worry is the DJI fly app  keep requesting me to update back to v1.140 which is the app version I was having trouble with after the last update that had caused my issue in the first place.

Has that crashing fix been updated so I can safely update the dji fly v1.140 to clear the update nag-wear pop-up?

Please post an updated download link…
I’m on a trip abroad and have missed many photo opportunities today because of this buggy app

My Samsung S24 can’t use DJI GO 4 this week (I guess One UI auto-updates)
re-downloading the DJI GO 4 software from the website and installing it.
The software keeps crashing
Please tell me how to update

wisniak Posted at 9-5 23:09
Thank you, it solved the issue.
When I installed the file, the version number was the same as the one I had installed.
Further, later in the day a new version was released - afain, it is the same version number....

You're welcome. We are glad we could assist you. If you have any more questions or need further help, feel free to ask.

wisniak Posted at 9-6 03:27
Hi
Turns out that the update offered was the same faulty version.
However, the bug now manifests differently.

Hello. Please download the latest version of the DJI Fly app from our official website here: https://www.dji.com/uk/downloads/djiapp/dji-fly
If the issue persists after updating, please let us know. We look forward to your response.

Ms Ivy Posted at 9-6 07:53
I uninstalled and downloaded the app v1.310 beta version from the link above, &  appears to have fixed the fly-app crashing on start up &  the Mavic3 fly's properly when i tested it this morning.

My worry is the DJI fly app  keep requesting me to update back to v1.140 which is the app version I was having trouble with after the last update that had caused my issue in the first place.

Hello. Please download the latest version of the DJI Fly app from our official website here: https://www.dji.com/uk/downloads/djiapp/dji-fly
If the issue persists after updating, please let us know. We look forward to your response.

jdhuang1 Posted at 9-6 22:07
My Samsung S24 can’t use DJI GO 4 this week (I guess One UI auto-updates)
re-downloading the DJI GO 4 software from the website and installing it.
The software keeps crashing

Hello. Please download the latest version of the DJI GO 4 from our official here:
https://www.dji.com/uk/downloads/djiapp/dji-go-4
If the issue persists after updating, please let us know. We look forward to your response.

DJI Susan Posted at 9-6 23:06
Hello. Please download the latest version of the DJI GO 4 from our official here:
https://www.dji.com/uk/downloads/djiapp/dji-go-4
If the issue persists after updating, please let us know. We look forward to your response.

https://pan-sec.djicorp.com/s/GTHGFiAi7SRCNcP

I found a software fix from another post
Samsung phones can use DJI GO 4

Hi
I downloaded and installed this morning, everything OK now, thanks

wisniak Posted at 9-7 10:06
Hi
I downloaded and installed this morning, everything OK now, thanks

Glad to hear that the issue has been resolved.

If you have any further questions or concerns, please feel free to contact us. We are always happy to help you!

to get new version to work on mine I had to change security settings in google play store, my profile and selected play protect and turned it off.

oldwelshman1961 Posted at 9-8 01:34
to get new version to work on mine I had to change security settings in google play store, my profile and selected play protect and turned it off.

Hi there,
thank you for reaching out.

Yes, you may please follow this path to turn off google play protect options and test again:

Google Play — Profile — Play Protect — Setting — Turn off below two options — Re-install App and test again. We are glad that the issue has been resolved from your end.

Should you have any other questions, feel free to contact us. Thank you.

Hello all,

similar I experienced also and resolved it by myself by re-installation of application. This I also posted here: https://forum.dji.com/forum.php? ... D915%26typeid%3D915

Similar issue here.
Just bought my Mini 3. Installed DJI Fly app on my Samsung S22 through official website (version 1.14). First hours it worked fine. Unfortunately, at some point it started crashing when trying to connect with the drone. It goes back to main menu of the Fly App, then it tries to connect again with the drone, I get to see some flight data but before the camera view is turned on, it crashes back to main menu in an endless loop.
Only solution that worked so far is to clear all app data, but after a while, the issue comes back.
I've tried uninstalling the app several times, to no avail.
I'm really upset about this issue, which makes my new Mini 3 almost unusable. I'm also experiencing some other not-so-relevant issues with the App, so I'm seriously considering shipping it back, which would be a real shame.

Ms Ivy Posted at 9-6 07:53
I uninstalled and downloaded the app v1.310 beta version from the link above, &  appears to have fixed the fly-app crashing on start up &  the Mavic3 fly's properly when i tested it this morning.

My worry is the DJI fly app  keep requesting me to update back to v1.140 which is the app version I was having trouble with after the last update that had caused my issue in the first place.

Hi there, thank you for reaching out and we d truly understand your concern. May I confirm if you're using  IOS or Android? Kindly take note that we have found some experience issues in 1.14.0 App version and we have made emergency fixes and update to 1.14.1 App version. It is advisable to update the firmware to the latest version so the device stay up-to-date and operate at their best.

Thank you for your understanding and support!

DJI Natalia Posted at 9-8 20:30
Hi there, thank you for reaching out and we d truly understand your concern. May I confirm if you're using  IOS or Android? Kindly take note that we have found some experience issues in 1.14.0 App version and we have made emergency fixes and update to 1.14.1 App version. It is advisable to update the firmware to the latest version so the device stay up-to-date and operate at their best.

Thank you for your understanding and support!

The DJI fly 1.14.1 worked great for my mavic3 with its own RC-N1 controller
But still crashes when trying to connect  using my Mini2 with its own RC-N1 controller.
the app keeps crashing until t give me the message " Something went wrong with the DJI fly app"

I am using the same device/phone for both Mavic3 and Mini2  drones with their own RC-N1controller
My phone is a Samsung Galaxy S21 Ultra running Android 14  with security-update on Sept 4th  which is on the accepted device list

So I don't understand why the fly app works for one drone and not the other on the same device?

I wanted to come back and tell you i got it working for both drones now . I completely uninstalled the auto update 1.14.1 and downloaded the 1.14.1 off the dji.com support site and  did a clean install , The fly app is now working for both drones for one device.
Thank you for your help

Ms Ivy Posted at 9-10 14:40
I wanted to come back and tell you i got it working for both drones now . I completely uninstalled the auto update 1.14.1 and downloaded the 1.14.1 off the dji.com support site and  did a clean install , The fly app is now working for both drones for one device.
Thank you for your help

Hi there, thank you for the update and we're glad that you're able to fix the issue. DO not hesitate to contact us back if there's any further inquiry.

Thank you for your patience and continued support!

DJI Natalia Publié le 10-09 22:33
Bonjour, merci pour la mise à jour et nous sommes heureux que vous ayez pu résoudre le problème. N'hésitez pas à nous recontacter si vous avez d'autres questions.

Merci pour votre patience et votre soutien continu !

Bonjour,
La nouvelle version de DJI Fly plante sans arrêt après qu'elle ait été arrêtée puis redémarrée.
Tout semble bien fonctionner après une installation.
C'est au prochain redémarrage que l'application affiche successivement l'écran d'accueil, puis la caméra du drone, puis un écran noir, etc...
Au bout de deux ou trois tentatives, cela affiche que l'application à un bogue.Trois téléchargements de l'APK ont été réalisés depuis le site de DJI. Le problème est toujours présent.


Matériel et logiciels utilisés pour ce test
Drone DJI mini 3 ; firmware : v01.00.0500
Radiocommande RC-N1 ; Firmware v04.16.0500
Application DJI Fly : 1.14.1
Smartphone Android :
Samsung Galaxy A34 5G sans carte SIM ;
code du modèle : SM-A346BZKAEUC
Android 14 ; OneUI 6.1 ;
Construction : UP1A.231005.007.A346BXXU8CXG7 du 30/07/2024

Philippe - France Posted at 9-11 01:34
Bonjour,
La nouvelle version de DJI Fly plante sans arrêt après qu'elle ait été arrêté puis redémarrée.
Tout semble bien fonctionner après une installation.

Hi there, thank you for reaching out and we do apologize for the trouble caused. Could you please uninstall the app try download the latest version of the DJI Fly app from our official website here: https://www.dji.com/uk/downloads/djiapp/dji-fly

If the issue persists after updating, please let us know. We look forward to your response

DJI Natalia Publié le 11-09 01:48
Bonjour, merci de nous avoir contactés et nous nous excusons pour le problème causé. Pourriez-vous s'il vous plaît désinstaller l'application, essayez de télécharger la dernière version de l'application DJI Fly depuis notre site officiel ici :https://www.dji.com/uk/downloads/djiapp/dji-fly

Si le problème persiste après la mise à jour, veuillez nous en informer. Nous attendons votre réponse avec impatience

Le serveur semble saturé de demandes de recharge.
Depuis plus d'une demi-heure, le téléchargement est mis en attente à 129,89 Mo/521,88 Mo
En attendant qu'une version 1.14.1 débuggée soit disponible, la version 1.13.10 qui avait téléchargée le 20 juillet dernier, a été réinstallée.
Cette version 1.13.10 semble continuer à bien fonctionner avec le DJI mini 3 ;-)

Philippe - France Publié le 11/09/20 08:04
Le serveur semble saturé de demandes de recharge.
Depuis plus d'une demi-heure, le téléchargement est mis en attente à 129,89 Mo/521,88 Mo
En attendant qu'une version 1.14.1 débuggée soit disponible, la version 1.13.10 qui avait téléchargée le 20 juillet dernier , a été réinstallée.

Le nouveau téléchargement vient de se terminer à 18:16 (heure française)
Après la désinstallation complète de la version précédente 1.13.10, la version 1.14.1 fonctionne correctement.
L'application a ensuite été fermée puis redemmarrée. Le bug apparaît et persiste lors ce deuxième lancement.

Philippe - France Posted at 9-11 09:09
Le nouveau téléchargement vient de se terminer à 18:16 (heure française)
Après la désinstallation complète de la version précédente 1.13.10, la version 1.14.1 fonctionne correctement.
L'application a ensuite été fermée puis redemmarrée. Le bug apparaît et persiste lors ce deuxième lancement.

Hi there, thank you for the update shared above and we do apologize for the trouble caused. Could you please try installing the app using the link below nd see if the app work :

DJI Fly APP: https://pan-sec.djicorp.com/s/AyTTCperK58xbAy

Kindly update us the outcome. Thank you!

DJI Fly version 1.14.1 fonctionne correctement à condition de ne jamais activer l’affichage de l’histogramme qui se trouve dans l’onglet Caméra.
Après cela, il suffit d’attendre qu’une nouvelle version 1.14.x soit proposée pour que ce bug soit corrigé.
Si l’on a activé l’affichage de l’histogramme, il suffit de désinstaller l’application, puis de récupérer l’apk qui avait été téléchargé pour réinstaller DJI Fly 1.14.1
Bons vols,

Le problème disparait en téléchargeant la mise à jour 1.14.2