Hey guys,

Just got my pair of SDR TX and RX combo...so excited to try them out but upon powering the device I get "Device not activated. Connect to computer and use DJI Assistant 2 to activate".

Meanwhile, there are 7 different "DJI Assistant 2" apps, none of which seem to work for these devices. I load up the soft ware, plug in the device and power it on, but nothing happens. I downloaded drivers fir Windows (using win 11), tried three different USB cables, and literally three different computers. None of them detect either device.

Any clues?

Thanks,

Matt

SOLVED! User error. You must download the DJI Assistant 2 app from the SDR transmission download section. Other DJI Assistant 2 apps do no work.

mtsfilms Posted at 9-4 20:29
SOLVED! User error. You must download the DJI Assistant 2 app from the SDR transmission download section. Other DJI Assistant 2 apps do no work.

Hi there, thank you for the update and we're glad that you're able to find the solution to fix the issue. Do not hesitate to contact if there's any further inquiry.

Thank you for your continued support!

DJI Natalia Posted at 9-4 22:01
Hi there, thank you for the update and we're glad that you're able to find the solution to fix the issue. Do not hesitate to contact if there's any further inquiry.

Thank you for your continued support!

Yeah, I find this a bit unaccaptable. People do not have time to search for solutions to activate the products they buy. If I buy a product, I should open the box and be on my way. This process is crazy to me.

Im in the same situation, two black screens on my SDR trans and receiver ?  what to do next

Kevin AM Posted at 10-5 05:14
Yeah, I find this a bit unaccaptable. People do not have time to search for solutions to activate the products they buy. If I buy a product, I should open the box and be on my way. This process is crazy to me.

Hi there, we truly understand your concern and we appreciate your feedback. We'll make sure to pass it on to the right team for review. We're always striving to make things better and better, so please stay tuned to the latest news on our DJI official website at www.dji.com. Thank you so much for your understanding and support!