Is there a reason why after updating the Andoid DJI-Mimo app to version 2.0.14 the first Osmo Pocket is no longer supported?

Previously, the Osmo Pocket plugged into the smartphone was immediately recognized and started DJI Mimo. Now nothing happens anymore.

What happened ? No more desire to support older devices ?

Hi there,

For further assistance, could you please confirm if you have downloaded and installed the DJI Mimo app from our official website (https://www.dji.com/uk/downloads/djiapp/dji-mimo)?

Additionally, please make sure that the DJI Osmo Pocket is updated to the latest firmware version.

If the issue persists, please provide us with a screenshot of the error message you received (if any). If there is no error message, please provide a video demonstrating the issue so we can look into this further.

We look forward to your response.

DJI Natalia Posted at 9-5 12:27
Hi there,

For further assistance, could you please confirm if you have downloaded and installed the DJI Mimo app from our official website (https://www.dji.com/uk/downloads/djiapp/dji-mimo)?

Yes, is the latest Mimo-App ist installed and the latest version of the Osmo Pocket is v01.10.00.30.
So the Mimo app starts without any problems.
It shows me the typical content when I'm not connected... i.e. advertising at the top, then Academy and DJI Store at the bottom.

The Problem is that when connecting the Osmo Pocket to the Google Pixel 7pro (android 14) nothing happens...absolutely nothing.
If I take another smartphone, OnePlus 8t with the same Mimo app, the Osmo Pocket is immediately recognized and connected when plugged in.
Where is the error?
Is the new Mimo app not working correctly with the Pixel?

Andi_WB Posted at 9-6 13:18
Yes, is the latest Mimo-App ist installed and the latest version of the Osmo Pocket is v01.10.00.30.
So the Mimo app starts without any problems.
It shows me the typical content when I'm not connected... i.e. advertising at the top, then Academy and DJI Store at the bottom.

Thank you for the information. Please follow the steps outlined below to address the issue:

(1) Please clear the cache on your mobile phone and ensure it has at least 10GB of available storage. Then, perform a hard restart of the mobile phone.
(2) Clear the cache within the app itself for testing.

Please let us know if the issue persists after you have followed all these steps. We look forward to your response.

Hello,
I had previously only deleted the Cache from the Mimo-App. But that didn't solve anything.
I have now uninstalled the Mimo-App, restarted the Smartphone and reinstalled the Mimo-App.
Now it works again.
Very strange behavior. But no matter....The main thing is that everything is working again.

Andi_WB Posted at 9-8 08:03
Hello,
I had previously only deleted the Cache from the Mimo-App. But that didn't solve anything.
I have now uninstalled the Mimo-App, restarted the Smartphone and reinstalled the Mimo-App.

Hi there, thank you for the update shred nd we're glad to her that the issue has been solved. Do not hesitate to contact us if there's any additional inquiry.

Keep us posted and thank you for your valued support!