Hello
I recently purchased a action 4 and its been working great. The only issue i am having is that i can not edit on the dji mimo app. This first occured when I tried to use the one tap edit function and when i select a clip(s) to add it always says "failed to download file". This issue also occurs in not only the one  tap edit function but also the normal editing mode. I tried to turn off my cellular data as another post suggested but that did not solve the issue. Thanks for your help

Hi there,

Thank you for reaching out! Regarding your concern, please follow the steps outlined below to address the issue:

1. Ensure that the DJI Mimo app is updated to the latest version.
2. Check the firmware for the Osmo Action 4 is the latest version

Please let us know if the issue persists after you have followed all these steps. We look forward to your response.

Thank you for  your quick response ! I did all of that and the issue is still persisting .

djiuser_QA6DigDMJFg7 Posted at 9-5 14:13
Thank you for  your quick response ! I did all of that and the issue is still persisting .

Thank you for letting us know. For further checking, please provide the screenshot of the error message you received. This will allow us to look into this further and provide accurate information.

djiuser_QA6DigDMJFg7 Posted at 9-5 15:09

Hi there, thank you for the screenshot shared above. Could you please try the following troubleshooting steps and see if it works:
1. Check whether the DJI Mimo firmware is the latest version ( iOS Version v2.0.12, Android Version v2.0.14 )
2) Check whether the Osmo Action 4 firmware is the latest version ( v01.04.07.10 )
3) Restore factory settings.
4) After reconnecting Osmo Action 4 to DJI Mimo via Wi-Fi, download a material, and see if this issue reoccurs.

Keep us posted the outcome. Thank you for your understanding and support

I am still having  the same issues but thank you for your help

I have an issue too, i have been stop using my action 4 for almost 3 months and when i will be using it, the batteryhub does blink when charging. Have any one experience the same thing and Is there any solution to this , thank you

djiuser_HjLpJJScaLlz Posted at 9-9 06:25
I have an issue too, i have been stop using my action 4 for almost 3 months and when i will be using it, the batteryhub does blink when charging. Have any one experience the same thing and Is there any solution to this , thank you

Hi there,
thank you for reaching out.

We apologize for the inconvenience. Could you confirm whether you are utilizing the Osmo Action Multifunctional Battery Case? Additionally, could you post a brief video demonstrating the problem?

Looking forward to your response. Thank you.