DJI Neo bug?
891 11 2024-9-6
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ishinozaki
lvl.1
Philippines
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I apologize as I don't know where to officially send reports and bugs so I'm posting it here.
Just unboxed my DJI Neo and while charging I was able to start its props and fly, all the while with the charger connected.

I guess this needs DJI's attention?

Thank you.

Isamu
2024-9-6
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bJako
lvl.4
Flight distance : 2530407 ft
Estonia
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Unlimited fly time!
2024-9-7
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RobZilla
Second Officer
Flight distance : 1057844 ft
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United States
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Lol yea maybe a case to add a battery bank while flying to extend flight time!   

In all seriousness, yes I think that might have been missed. But I'm wondering if the other drones do this? I haven't checked my M4P or A2S and others if it does this too.

Since this is a smaller more beginner drone, I'm wondering now with all the people buying this if they should have added a port cover when it falls into dirt, water, etc.

2024-9-7
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fans7af45d35
lvl.1
Flight distance : 1253 ft

Germany
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it does not even charge if it is turned on, maybe that is the point.
2024-9-7
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Burt37
First Officer
Flight distance : ****
Australia
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That's not a bug... It is just a drone, not a babysitter...

Next time, make sure you unplug it before you turn it on..

Do you really need DJI to tell you this?
2024-9-7
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bJako
lvl.4
Flight distance : 2530407 ft
Estonia
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Burt37 Posted at 9-7 13:05
That's not a bug... It is just a drone, not a babysitter...

Next time, make sure you unplug it before you turn it on..

I really think that drone should check if power or data cable is plugged.

And not to take off with powercord...  
2024-9-8
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bJako
lvl.4
Flight distance : 2530407 ft
Estonia
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RobZilla Posted at 9-7 10:46
Lol yea maybe a case to add a battery bank while flying to extend flight time!   

In all seriousness, yes I think that might have been missed. But I'm wondering if the other drones do this? I haven't checked my M4P or A2S and others if it does this too.

I tested with Avata 2 and it's possible to switch on /off when charging and also to take off with powercord attached :-(
2024-9-8
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fichek
Core User of DJI
Flight distance : 1378789 ft
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Croatia
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bJako Posted at 9-8 02:09
I tested with Avata 2 and it's possible to switch on /off when charging and also to take off with powercord attached :-(

That's definitely not supposed to happen. Even custom FPV drones running open source firmware will not arm the motors when connected to usb.
2024-9-8
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Burt37
First Officer
Flight distance : ****
Australia
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bJako Posted at 9-8 02:09
I tested with Avata 2 and it's possible to switch on /off when charging and also to take off with powercord attached :-(

Oh, nooo...

What's DJI up to, this time?!?
2024-9-8
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DJI Stephen
Administrator
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Hello there, thank you for bringing this to our attention. Theoretically, the drone can not be charged while it is powered on. I will forward your feedback to the engineers to check and for further optimization. Thank you.
2024-9-9
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ishinozaki
lvl.1
Philippines
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DJI Stephen Posted at 9-9 22:41
Hello there, thank you for bringing this to our attention. Theoretically, the drone can not be charged while it is powered on. I will forward your feedback to the engineers to check and for further optimization. Thank you.

Thanks, apologies as I had to post it publicly because I couldn't find any way to contact DJI in private.
2024-9-9
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DJI Stephen
Administrator
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ishinozaki Posted at 9-9 22:42
Thanks, apologies as I had to post it publicly because I couldn't find any way to contact DJI in private.

It's alright. We welcome every feedback. If you would love to contact us directly, you can use the official website: https://www.dji.com/global/support?site=brandsite&from=nav
Hope this helps.
2024-9-9
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