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DJI care refresh ivalid acc. to Fly App
546 7 2024-9-9
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=DUH=
lvl.4
Flight distance : 5441109 ft
Germany
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bought DJI care refresh for the Neo two days ago via DJI Store.
In my DJI Fly App on mobile phone as well as on my RC-2 controller in device management is shown 'replacement service invalid'
But DJI store app shows an active care refresh for my Neo SN.


Anyone else noticed this?
2024-9-9
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DJI Stephen
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Hello there, sorry for the issue, please PM me your serial number, I will ask the corresponding team to handle it.
2024-9-9
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Malakai_UK
Second Officer
Flight distance : 779245 ft
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I have the same issue.
2024-9-9
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DJI Diana
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Flight distance : 2408 ft

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Malakai_UK Posted at 9-9 17:32
I have the same issue.

Hi there,
thank you for reaching out.

My apologies for any inconvenience caused. Kindly send your serial number via a private message, and I will ensure it is directed to the related team for further action.
2024-9-9
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=DUH=
lvl.4
Flight distance : 5441109 ft
Germany
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DJI Stephen Posted at 9-9 16:56
Hello there, sorry for the issue, please PM me your serial number, I will ask the corresponding team to handle it.

Thanks Stephen. It now shows VALID in Fly App.
But do I need to bind the Neo to my RC 2 for flyaway protection?
I tried but results in "System Error. Reboot Controller, Fly App and Drone.  -480"
2024-9-10
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DJI Diana
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=DUH= Posted at 9-10 03:42
Thanks Stephen. It now shows VALID in Fly App.
But do I need to bind the Neo to my RC 2 for flyaway protection?
I tried but results in "System Error. Reboot Controller, Fly App and Drone.  -480"

Hi there,
thank you for reaching out.

We are sorry for your negative experience. DJI Neo does not support binding a remote controller and the “Bind New Device” option on the Value-added Service page in the DJI Fly app is a general entrance for other models. DJI Neo is ready for use as you bind it to your account. Please rest assured that the DJI Care Refresh benefits, such as replacement services and flyaway service are not affected.

We have also reported this issue to our engineers for optimization, which can be addressed through app update. Thank you for your understanding and support.
2024-9-10
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=DUH=
lvl.4
Flight distance : 5441109 ft
Germany
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DJI Diana Posted at 9-10 03:51
Hi there,
thank you for reaching out.


Thank you for the clarification
2024-9-10
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DJI Diana
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Flight distance : 2408 ft

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=DUH= Posted at 9-10 03:53
Thank you for the clarification

Hi there,
thank you for reaching out.

You are most welcome. Should you have any other technical inquiries, feel free to contact us for assistance. Have a safe flight and enjoy piloting the drone!

2024-9-10
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