Hi peoples. Went to do some training today with students on our M600 Pro and opened DJI Go on my old iPhone 6 and Go would not open, it fires up the first screen of the app booting and a few seconds later crashes out.

I noticed it had just done an update to the app (now version 3.1.80), to help with stability....  Now it won't even open.

I have deleted the app and reinstalled it, no change at all. IPhone is running latest version of iOs 12 (12.5.7) and latest version of the app (both apps). Prior to the app update this morning, it has been running fine the last few days. Not happy when you go to do student tests and can't even get the app to run!

Any clues? Can I backdate the update since it doesn't work?

I also noticed the Fly app is doing the same thing, crashes on opening screen. Go4 is working fine (I use all 3 for different drones).  Drones is all this phone is used for.

Cheers, Dave.

i had same, it started when I treid old drone and needed fware update, did that then the go ap needed update, ipad then said need new ios, did that installed latest go ap now it starts theen closes immediately

oldwelshman1961 Posted at 9-10 00:12
i had same, it started when I treid old drone and needed fware update, did that then the go ap needed update, ipad then said need new ios, did that installed latest go ap now it starts theen closes immediately

Mine wasn't that complicated! Was flying fine yesterday, this morning while setting it up the app automatically updated and now it won't run. Pretty annoyed since I use this for training and have another batch of students tomorrow.

Hi there, thank you for reaching out and we do apologize for the trouble caused. Could you please try the following troubleshooting steps and see if it works:

(1) Please clear the mobile phone cache and ensure that the mobile phone has enough storage available (10G or more is recommended). Hard restart the mobile phone.
(2) Check the App version, if the app is not the latest version, then it is recommended to update the app to the latest version. And please clear cache from the app itself for testing  
(3) Download from the official website { https://www.dji.com/global/downl ... site&from=foote }
(4) Cross test with another compatible mobile device to check whether it is caused by the compatible issue.

If the issue still persists, kindly share us the following details for further check:
(1) App version number and aircraft model.
(2) The mobile device model and system version
(3) The crash log

Thank you for your understanding and support!

DJI Natalia Posted at 9-10 01:54
Hi there, thank you for reaching out and we do apologize for the trouble caused. Could you please try the following troubleshooting steps and see if it works:

(1) Please clear the mobile phone cache and ensure that the mobile phone has enough storage available (10G or more is recommended). Hard restart the mobile phone.

Hi Natalia, app was working fine yesterday, it updated today automatically on my old iPhone through the app store.

This phone is my wife's old iPhone 6, it was factory reset a little while ago and is now only used for a screen on the drones, using the DJI apps.

This morning DJI Go and DJI Fly both updated, neither will run now. I have deleted them both and reinstalled twice, no change.  Being an iPhone, I have not seen a crash log?

JustAskDave Posted at 9-10 03:02
Hi Natalia, app was working fine yesterday, it updated today automatically on my old iPhone through the app store.

This phone is my wife's old iPhone 6, it was factory reset a little while ago and is now only used for a screen on the drones, using the DJI apps.

Hi there, thank you for the above response. You may export the crash log following the steps below :

1. Connect the iOS device to PC with USB cable .
2. Run the iTunes and click the “iPhone” icon and “Sycn” button
3. You can skip the back-up step; and when the "synchronization" finished, check this path to find the crash log file:
“C:\Users\[Your_User_Name]\AppData\Roaming\AppleComputer\Logs\CrashReporter\MobileDevice\[Your_Device_Name]\”

Noted: please ensure the hidden item is allowed.

Once it's exported, kindly DM us the file so we can share it to our engineering team for further check. Thank you for your patience and support!

DJI Natalia Posted at 9-10 03:24
Hi there, thank you for the above response. You may export the crash log following the steps below :

1. Connect the iOS device to PC with USB cable .

Hey Natalia, thank you for the detailed instructions.  

Despite being a long time IT person, I am not an apple person at all.  That said, I have downloaded and installed iTiunes, connected my iPhone, used the Sync button, watched the Sync 3 steps progress (only a few seconds), but there is no AppleComputer folder on my Windows 11 computer (yes, I have enabled Hidden files/folders).

I did find a CrashReporter folder, located deep down in a Local Cache folder, however it only contained .ips files and no crash logs.

Sorry, but for some reason the logs are just not visible!

EDIT:  Did some more digging and manged to find them on the phone, have copied and will send them in via DM
EDIT2: Cant send the file via DM and text is too long to send in a DM... so here is the contents:

{"app_name":"DJI GO","timestamp":"2024-09-11 15:11:58.43 +1000","app_version":"3.1.80","slice_uuid":"72772d23-9ab0-31f5-90c6-ba8be1d1b8dd","adam_id":943780750,"build_version":"3058","bundleID":"com.dji.pilot","share_with_app_devs":true,"is_first_party":false,"bug_type":"109","os_version":"iPhone OS 12.5.7 (16H81)","incident_id":"B40ADDDD-53F9-4C78-8BC1-DF58058F89A5","name":"DJI GO"}
Incident Identifier: B40ADDDD-53F9-4C78-8BC1-DF58058F89A5
CrashReporter Key:   7d99ccb3b252804948bf6b6a7ef70d896e8d462c
Hardware Model:      iPhone7,2
Process:             DJI GO [344]
Path:                /private/var/containers/Bundle/Application/B93E084F-17EB-46D6-AF9B-C7D78AA6F358/DJI GO.app/DJI GO
Identifier:          com.dji.pilot
Version:             3058 (3.1.80)
AppStoreTools:       15F31e
AppVariant:          1:iPhone7,2:12.2
Code Type:           ARM-64 (Native)
Role:                Foreground
Parent Process:      launchd [1]
Coalition:           com.dji.pilot [482]


Date/Time:           2024-09-11 15:11:58.3976 +1000
Launch Time:         2024-09-11 15:11:58.3747 +1000
OS Version:          iPhone OS 12.5.7 (16H81)
Baseband Version:    7.80.04
Report Version:      104

Exception Type:  EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note:  EXC_CORPSE_NOTIFY
Termination Description: DYLD, Library not loaded: /System/Library/Frameworks/SwiftUI.framework/SwiftUI | Referenced from: /var/containers/Bundle/Application/B93E084F-17EB-46D6-AF9B-C7D78AA6F358/DJI GO.app/DJI GO | Reason: image not found
Triggered by Thread:  0

Thread 0 Crashed:
0   dyld                                  0x0000000103f6a418 0x103f28000 + 271384
1   dyld                                  0x0000000103f69a58 0x103f28000 + 268888
2   dyld                                  0x0000000103f69a88 0x103f28000 + 268936
3   dyld                                  0x0000000103f2c8f8 0x103f28000 + 18680
4   dyld                                  0x0000000103f2f6e4 0x103f28000 + 30436
5   dyld                                  0x0000000103f29044 0x103f28000 + 4164

Thread 0 crashed with ARM Thread State (64-bit):
    x0: 0x0000000000000006   x1: 0x0000000000000001   x2: 0x000000016f1029b0   x3: 0x00000000000000a3
    x4: 0x000000016f1025b0   x5: 0x0000000000000000   x6: 0x0000000000000000   x7: 0x0000000000000390
    x8: 0x0000000000000020   x9: 0x0000000000000009  x10: 0x20494a442f383533  x11: 0x442f7070612e4f47
   x12: 0x20200a4f4720494a  x13: 0x203a6e6f73616552  x14: 0x6f6e206567616d69  x15: 0x00646e756f662074
   x16: 0x0000000000000209  x17: 0x0000000000000010  x18: 0x0000000000000000  x19: 0x0000000000000000
   x20: 0x000000016f1025b0  x21: 0x00000000000000a3  x22: 0x000000016f1029b0  x23: 0x0000000000000001
   x24: 0x0000000000000006  x25: 0x000000000000002f  x26: 0x0000000103f835e0  x27: 0x0000000103f83000
   x28: 0x0000000103f83a00   fp: 0x000000016f102580   lr: 0x0000000103f69a58
    sp: 0x000000016f102540   pc: 0x0000000103f6a418 cpsr: 0x00000000

Binary Images:
0x100cfc000 - 0x10308ffff DJI GO arm64  <72772d239ab031f590c6ba8be1d1b8dd> /var/containers/Bundle/Application/B93E084F-17EB-46D6-AF9B-C7D78AA6F358/DJI GO.app/DJI GO
0x103cf8000 - 0x103d13fff Masonry arm64  <5316833fc3913e58a2667faad933bb61> /var/containers/Bundle/Application/B93E084F-17EB-46D6-AF9B-C7D78AA6F358/DJI GO.app/Frameworks/Masonry.framework/Masonry
0x103d38000 - 0x103d77fff pop arm64  <a99e22af8f273d12b98c698aca16ddb2> /var/containers/Bundle/Application/B93E084F-17EB-46D6-AF9B-C7D78AA6F358/DJI GO.app/Frameworks/pop.framework/pop
0x103f28000 - 0x103f7ffff dyld arm64  <c08f675c016c30b8a87de35aef8f6b20> /usr/lib/dyld
0x103fe8000 - 0x104627fff DJIPanoramaKit arm64  <00ad06c6d5943fb0abdd51a83d2b49fb> /var/containers/Bundle/Application/B93E084F-17EB-46D6-AF9B-C7D78AA6F358/DJI GO.app/Frameworks/DJIPanoramaKit.framework/DJIPanoramaKit

EOF

JustAskDave Posted at 9-10 21:08
Hey Natalia, thank you for the detailed instructions.  

Despite being a long time IT person, I am not an apple person at all.  That said, I have downloaded and installed iTiunes, connected my iPhone, used the Sync button, watched the Sync 3 steps progress (only a few seconds), but there is no AppleComputer folder on my Windows 11 computer (yes, I have enabled Hidden files/folders).

Hi there, thank you for the above information shared. Could you please share this crash log in a shareable link so that we can forward it to our engineering tm for further investigation?

Looking forward to your response.

DJI Natalia Posted at 9-10 22:40
Hi there, thank you for the above information shared. Could you please share this crash log in a shareable link so that we can forward it to our engineering tm for further investigation?

Looking forward to your response.

Hi Natalia,

Sure, the original file is zipped and attached, it is where that text version was copied from.

JustAskDave Posted at 9-11 13:43
Hi Natalia,

Sure, the original file is zipped and attached, it is where that text version was copied from.

Hi there, thank you for sharing the crash log s requested. We'll forward this to the relevant team for further investigation and get back to you s soon s we get the updates.

Your patience is highly appreciated. Thank you for your understanding and support!

DJI Natalia Posted at 9-11 20:03
Hi there, thank you for sharing the crash log s requested. We'll forward this to the relevant team for further investigation and get back to you s soon s we get the updates.

Your patience is highly appreciated. Thank you for your understanding and support!

Hello DJI Natalia,  I have noticed that there have been no updates to the DJI Go app to rectify this issue and I am still unable to use it after the update.  The DJI Fly app updated, though it was saying the update was dated May (very odd) and now the icon for DJI Fly has completed the timer winding around of the installing, however has stayed greyed out and will not run.

This is really a huge pain as I use these apps on DJI drones for training,  Anything you can tell me?

JustAskDave Posted at 10-22 17:32
Hello DJI Natalia,  I have noticed that there have been no updates to the DJI Go app to rectify this issue and I am still unable to use it after the update.  The DJI Fly app updated, though it was saying the update was dated May (very odd) and now the icon for DJI Fly has completed the timer winding around of the installing, however has stayed greyed out and will not run.

This is really a huge pain as I use these apps on DJI drones for training,  Anything you can tell me?

HI there, we do apologize for the long wait and also for the inconvenience caused. As of now, we've not received any updates however not to worry! I'll help you follow the case and share the updates to you as soon as possible.

Also, could you please share us a video showing demonstrating the issue for us to forward it to oue engineering team for additional analysis?

Thank you for your understanding and patience.

DJI Natalia Posted at 10-22 22:52
HI there, we do apologize for the long wait and also for the inconvenience caused. As of now, we've not received any updates however not to worry! I'll help you follow the case and share the updates to you as soon as possible.

Also, could you please share us a video showing demonstrating the issue for us to forward it to oue engineering team for additional analysis?

I double click the icon, the splash screen opens, the splash screen closes.  Thats about it.  Same as appears to have now inflicted all other users 2 weeks or so afgo when the iOS18 rolled out

JustAskDave Posted at 10-22 23:06
I double click the icon, the splash screen opens, the splash screen closes.  Thats about it.  Same as appears to have now inflicted all other users 2 weeks or so afgo when the iOS18 rolled out

Understand,and thank you for sharing this information. We'll also share this to the relevant team for additional analysis and get back to you as soon as we get the updates.

We truly appreiate your patience and understanding.

DJI Natalia Posted at 10-23 01:47
Understand,and thank you for sharing this information. We'll also share this to the relevant team for additional analysis and get back to you as soon as we get the updates.

We truly appreiate your patience and understanding.

How do I get this escalated?  I am patient, but its been over 6 weeks and I need this for work!

JustAskDave Posted at 10-23 16:05
How do I get this escalated?  I am patient, but its been over 6 weeks and I need this for work!

HI there, we truly understand your frustration and kindly take note that ths issue has been escalated to our engineering team for further analysis. It would be best if you can share us a video recording showing the crash for additional investigation.

We do apologize for this trouble and  your contribution is highly appreciated.

Has this issue been resolved yet? I am having exactly the same issue with an iPad running ios12.5.7 and the latest DJI GO version. Very annoying !!!

DJI Natalia Posted at 10-25 23:54
HI there, we truly understand your frustration and kindly take note that ths issue has been escalated to our engineering team for further analysis. It would be best if you can share us a video recording showing the crash for additional investigation.

We do apologize for this trouble and  your contribution is highly appreciated.

Video created, it's just showing the splash screen open then splash screen close..  Also shows DJI Fly won't even install now.

Edit: Sorry, I can't seem to make it as a link and it doesn't look like it can be copied. Also I can't upload a video as it only accepts photos.

https://youtube.com/shorts/YKWoVhnfACg?si=cItV5NxkQUU2lLU7

grizzo74 Posted at 10-26 09:15
Has this issue been resolved yet? I am having exactly the same issue with an iPad running ios12.5.7 and the latest DJI GO version. Very annoying !!!

Nope, almost 2 months now and no updates or fixes. We use both Fly and Go for work for training so not very impressed at all (M600 Pro and Mini 3)

JustAskDave Posted at 10-26 14:37
Video created, it's just showing the splash screen open then splash screen close..  Also shows DJI Fly won't even install now.

Edit: Sorry, I can't seem to make it as a link and it doesn't look like it can be copied. Also I can't upload a video as it only accepts photos.

Hi there, no worries. We'll forward this to our engineering team for further analysis and we will surely provide you with an accurate resolution after we review the details. Rest assured that we're committed to providing the best experience for our users.

Please keep us posted. Thank you for understanding.

RE: Latest update crashing [[url=]Modify[/url]]

DJI Natalia Posted at 10-26 22:51
Hi there, no worries. We'll forward this to our engineering team for further analysis and we will surely provide you with an accurate resolution after we review the details. Rest assured that we're committed to providing the best experience for our users.

Please keep us posted. Thank you for understanding.

Keeping you updated:  
Another week gone by and still nothing (almost 2 months now).  Still can't use Fly or Go apps on iOS 12. Time to look at different brands for training our students?


DJI seems to have lost the plot over this.  Seeing many people now with the same or similar issue and no word back from DJI for 2 months?  

I would switch to my other phone, but Android sucks the power from the control so fast its ridiculous, especially when out training for a full day.

DJI Natalia Posted at 10-26 22:51
Hi there, no worries. We'll forward this to our engineering team for further analysis and we will surely provide you with an accurate resolution after we review the details. Rest assured that we're committed to providing the best experience for our users.

Please keep us posted. Thank you for understanding.

any update?

same crash after updated to DJI GO 3.1.80 on my ipad os 12.5.7, why not just fallback to 3.1.68 so to let us be able to use it?

thanks

kinsei Posted at 11-27 23:24
any update?

same crash after updated to DJI GO 3.1.80 on my ipad os 12.5.7, why not just fallback to 3.1.68 so to let us be able to use it?

Hi there, thank you for reaching out and as of now there's no upddate yet. We are sorry to hear about what happened with the drone and may I confirm your aircraft has been damaged? If yes,  the best course of action would be to submit an online repair request here: [https://www.dji.com/es/support/repair]. This will allow our certified technicians to fully inspect the aircraft. Please rest assured that this will be taken care of and handled accordingly.


If you have any further questions or concerns, feel free to contact our support team. We are always happy to help you!

DJI Natalia Posted at 11-30 01:55
Hi there, thank you for reaching out and as of now there's no upddate yet. We are sorry to hear about what happened with the drone and may I confirm your aircraft has been damaged? If yes,  the best course of action would be to submit an online repair request here: [https://www.dji.com/es/support/repair]. This will allow our certified technicians to fully inspect the aircraft. Please rest assured that this will be taken care of and handled accordingly.

hello

i mean the GO app crashed on startup on ipad 12.5.7 , not the drone crashed, could you just fix the app or fallback the app?

thanks

kinsei Posted at 12-2 01:33
hello

i mean the GO app crashed on startup on ipad 12.5.7 , not the drone crashed, could you just fix the app or fallback the app?

Hi there, thank you reaching out and we do apologize for the confusion. Kindly try the following steps below and see if that works :

(1) Please clear the mobile phone cache and ensure that the mobile phone has enough storage available (10G or more is recommended). Hard restart the mobile phone.
(2) Check the App version, if the app is not the latest version, then it is recommended to update the app to the latest version. Download from the official website(Android) or App Store(IOS)
(3) Please clear cache from the app itself for testing. Please remember to remind customer to back up App data (if required);
*How to clean App cache (Take Samsung model as example): Click phone's settings --- Click Apps --- Find DJI App --- Click Storage --- Clean cache
(4) Cross test with another compatible mobile device to check whether it is caused by the compatible issue.

If the issue still persists, kindly share us the following informations :
(1) App version number and aircraft model or Osmo serial model.
(2) The mobile device model and system version
(3) What is the operation that caused the crash? Please provide abnormal screen recording.
(4) Provide the time when the crash occurred (to locate the log).
(5) Exported crash log.

Thank you for your understanding and support! !

DJI Natalia Posted at 12-2 02:48
Hi there, thank you reaching out and we do apologize for the confusion. Kindly try the following steps below and see if that works :

(1) Please clear the mobile phone cache and ensure that the mobile phone has enough storage available (10G or more is recommended). Hard restart the mobile phone.

hello

so far nothing helps unless you fix the GO app as repeated too many times, i will open a new thread as this thread/title is confusing

thanks

kinsei Posted at 12-2 18:31
hello

so far nothing helps unless you fix the GO app as repeated too many times, i will open a new thread as this thread/title is confusing

Hi there, thank you for the response and we're sorry to hear that the issue still persists. Could you please share the details required above for us to investigate further on this?

Looking forward to your response. Thank you!

I'm also experiencing this issue on a freshly formatted iOS device running iOS 12.5.7 and DJI GO version 3.1.80. My .ips log shows the same crash data as the one JustAskDave shared.

Raiikoh Posted at 1-6 12:27
I'm also experiencing this issue on a freshly formatted iOS device running iOS 12.5.7 and DJI GO version 3.1.80. My .ips log shows the same crash data as the one JustAskDave shared.

Unfortunately I have received total silence from DJI now.  They were working with me with logs and testing different versions etc, then said they would get back to me and I haven't heard anything in over 2 months, now nearly 6 months since my initial reports.  

I have sent support messages but no reply.  I think we are stuffed now.  To the point I have given up on them and just bought the wife a new iPhone 16 Pro Max for Christmas and I will be using her old iPhone Pro Max 11 shortly and basically throw away the iPhone 6.  I will probably have to replace my iPad Air2 as well as it also only runs ios12.

Pretty peeved with DJI to be honest. They could have been upfront and said from xx date onwards we won't support XYZ version.

That's discouraging, especially when the newer Go 4 app works on the same device. The iPad was purchased with and used solely for controlling my Phantom drone which, while older, still worked fine until I could no longer launch the Fly app. It's not worth it for me to source a newer tablet (and mount) for the drone especially when the long-term support for the product is in question so I suppose it'll get sold. Given that my device is still listed as supported in DJI's literature, the lack of response is pretty unacceptable.