Hi,

The neo is doing fine, remote and phone are working and been flying it for a while now. A few days ago i added care support for it and after 1 or 2 days in showed 'replacement service' Valid. But below it also stated 'remote controller : Not bound'. When i try to bind it first shows me a screen with all the info (correct) but when i try to bind it comes up with error -480 (see screenshot of the 2 screens).

Should that also be binded or is 'replacement service valid' enough. Find this all kind of strange you send me a legal document stating the care service is active but reading the text on the Remote controller option i am not so sure. It tells me to restart all 3 parts and try again did that several times with multiple phones but each time get system error -480.

Please advice if my neo is covered and if that remote needs to be bound which doesn't work for me clearly.

Daniel.

Same problem...

binding controller to Neo ist not necessary. Was already answered by DJI in this thread:
https://forum.dji.com/thread-318022-1-1.html

Apologize for the inconvenience. DJI Neo does not support remote controller binding function. The "Bind New Device" button displayed on the DJI Fly App Value-added Service page is a common entrance for other models.

DJI Neo can be used directly after binding an account, and the rights of replacement, flyaway, etc. will not be affected, so please rest assured.

At the same time, we have also reported this issue to the engineers for optimization, and will update the app to solve it later. Thank you for your understanding and support.

=DUH= Posted at 9-10 13:45
binding controller to Neo ist not necessary. Was already answered by DJI in this thread:
https://forum.dji.com/thread-318022-1-1.html

=DUH= i did read that thread but it didn't have the last reply back yet i assumed it was about the first valid notice and dji asked to mail them. It only now became clear it was also the second step. I do normally try to check forums before a reply.

Thanks for pointing it out.

Daniel.

DJI Stephen Posted at 9-10 17:48
Apologize for the inconvenience. DJI Neo does not support remote controller binding function. The "Bind New Device" button displayed on the DJI Fly App Value-added Service page is a common entrance for other models.

DJI Neo can be used directly after binding an account, and the rights of replacement, flyaway, etc. will not be affected, so please rest assured.

Thank you, please update the gui not to display the message when it doesn't affect a user (like on the neo). I feel more strongly about this because of the insurance involved it will leave people in doubt and thats never good. I am overall very happy with the software provided and normally just post to provide feedback to make it better.

Daniel

I came here to ask this exact same question, thank you for clarifying , I swap between the WIFI App and my RC 2 , and was concerned on the validity of Fly Away DJI Care Refresh, this puts my mind at ease .

danielock Posted at 9-11 00:23
Thank you, please update the gui not to display the message when it doesn't affect a user (like on the neo). I feel more strongly about this because of the insurance involved it will leave people in doubt and thats never good. I am overall very happy with the software provided and normally just post to provide feedback to make it better.

Daniel

I understand that, Daniel. I feel the same. Our engineers will optimize it.

danielock Posted at 9-11 00:20
=DUH= i did read that thread but it didn't have the last reply back yet i assumed it was about the first valid notice and dji asked to mail them. It only now became clear it was also the second step. I do normally try to check forums before a reply.

Thanks for pointing it out.

just wanted to help you, not teach you

=DUH= Posted at 9-12 02:32
just wanted to help you, not teach you

I didn't take it that way no problem just was surprised it ended up also in the 480 error that was not clear yesterday. To provide more info i ordered using the website (the care pack) and it took a day before the app went to 'valid' so i figured that was the issue on that one and not the second error (480) was the same but its a important topic so not too bad it now has two threads people can find.

Daniel.