Hello,

i have a dji mini 3 and i am experiencing an issue since the last dji fly app update a few days ago. The quick transfer is very slow around 300kb/s and it says high interference environment. Before at the same place I could download the images/videos with 25mb/s. I already moved to a different place but the issue persists. I saw a few post with the same issue a long time ago but did not find the solution.
Can anyone help me please?

Kind regards.

Hello, we would like to confirm whether your mobile device is Android or IOS.

Hello,
i have the issue on both mobile devices.
IOS 17.6.1 version
Android 12 version

kevni94 Posted at 9-12 00:45
Hello,
i have the issue on both mobile devices.
IOS 17.6.1 version

Hello. We greatly appreciate you taking the time to share your feedback with us. Your report has been received, and our engineering team is currently working diligently to address the issue at hand. Rest assured, we are fully committed to releasing a future update that will effectively resolve this matter. We sincerely apologize for any inconvenience this situation may have caused you, and we genuinely appreciate your understanding and support.
Note: We have sent you the temporary installation package through private message.

For Android devices:
To ensure that your usage remains uninterrupted, we are delighted to offer you a temporary Android version, v1.13.10, which you can readily utilize. Alternatively, you also have the option to temporarily download footage directly through the remote controller.

For iOS devices:
In the meantime, you can choose to temporarily download footage directly through the remote controller.

DJI Susan Posted at 9-12 01:07
Hello. We greatly appreciate you taking the time to share your feedback with us. Your report has been received, and our engineering team is currently working diligently to address the issue at hand. Rest assured, we are fully committed to releasing a future update that will effectively resolve this matter. We sincerely apologize for any inconvenience this situation may have caused you, and we genuinely appreciate your understanding and support.
Note: We have sent you the temporary installation package through private message.

thank you for your quick response and workaround. it's much appreciated

fansc1927b86 Posted at 9-12 01:17
thank you for your quick response and workaround. it's much appreciated

You're welcome. We are glad we could assist you. If you have any more questions or need further help, feel free to ask.

Hallo, i have same problem with my drone . Msg : ''high interference environment''

biski89 Posted at 9-12 01:33
Hallo, i have same problem with my drone . Msg : ''high interference environment''

Hello.Is your drone also a Mini 3? Can we know whether your mobile device is Android or IOS?

DJI Susan Posted at 9-12 01:42
Hello.Is your drone also a Mini 3? Can we know whether your mobile device is Android or IOS?

Hallo i have DJI Mini 3 , and i use IOS mobile phone

biski89 Posted at 9-12 03:20
Hallo i have DJI Mini 3 , and i use IOS mobile phone

Hello. Thank you for taking the time to share your feedback with us. We have received your report, and our engineering team is diligently addressing the issue. In the meantime, you can choose to temporarily download footage directly through the remote controller. We sincerely apologize for any inconvenience this situation may have caused, and we genuinely appreciate your understanding and support.

I also have the same problem on my DJI Mini 3 quick transfer.
Also did follow instructions on closing the app and reconnecting again, nothing happens. Transfer rate is stuck at 300ish speed. Sometimes 200.

Some said, to move in the area with no wifi. I am already outside my house, still no luck.

I am using Ip13 iOS 17.6.1

Kind of inconvenience to double transfer the file. From aircraft to rc, then rc to phone.

I hope there's a fix on this the soonest.

Regards,

GTL

Hi
I have the same problem
I have dji mini 3 and I am using Android
Thanks
Maxime

I am having the same problem since like three days ago, cannot get it to work no matter what I do iPhone 13 Pro Max and DJI mini three It was working just the other day

djiuser_tPTypenvci2q Posted at 9-12 07:45
I also have the same problem on my DJI Mini 3 quick transfer.
Also did follow instructions on closing the app and reconnecting again, nothing happens. Transfer rate is stuck at 300ish speed. Sometimes 200.

Hello. Thank you for taking the time to share your feedback with us. We have received your report, and our engineering team is diligently addressing the issue. In the meantime, you can choose to temporarily download footage directly through the remote controller. We sincerely apologize for any inconvenience this situation may have caused, and we genuinely appreciate your understanding and support.

Hell v stunts Posted at 9-12 18:27
I am having the same problem since like three days ago, cannot get it to work no matter what I do iPhone 13 Pro Max and DJI mini three It was working just the other day

Hello. Thank you for taking the time to share your feedback with us. We have received your report, and our engineering team is diligently addressing the issue. In the meantime, you can choose to temporarily download footage directly through the remote controller. We sincerely apologize for any inconvenience this situation may have caused, and we genuinely appreciate your understanding and support.

djiuser_CpX3r41wfRoX Posted at 9-12 15:48
Hi
I have the same problem
I have dji mini 3 and I am using Android

Hello. We greatly appreciate you taking the time to share your feedback with us. Your report has been received, and our engineering team is currently working diligently to address the issue at hand. Rest assured, we are fully committed to releasing a future update that will effectively resolve this matter. In the meantime, to ensure that your usage remains uninterrupted, we are delighted to offer you a temporary Android version, v1.13.10, which you can readily utilize. Alternatively, you also have the option to temporarily download footage directly through the remote controller. We sincerely apologize for any inconvenience this situation may have caused you, and we genuinely appreciate your understanding and support.
Note: We have sent you the temporary installation package through private message.

DJI Susan Posted at 9-12 01:07
Hello. We greatly appreciate you taking the time to share your feedback with us. Your report has been received, and our engineering team is currently working diligently to address the issue at hand. Rest assured, we are fully committed to releasing a future update that will effectively resolve this matter. We sincerely apologize for any inconvenience this situation may have caused you, and we genuinely appreciate your understanding and support.
Note: We have sent you the temporary installation package through private message.

I am having the exact same issue. I have an iPhone 14 Pro and DJI mini three.
I saw your comments, but I cannot figure out how to directly download from the remote controller

DJI Susan Posted at 9-12 01:07
Hello. We greatly appreciate you taking the time to share your feedback with us. Your report has been received, and our engineering team is currently working diligently to address the issue at hand. Rest assured, we are fully committed to releasing a future update that will effectively resolve this matter. We sincerely apologize for any inconvenience this situation may have caused you, and we genuinely appreciate your understanding and support.
Note: We have sent you the temporary installation package through private message.

I. have both as well and they are not working as fast as the used to

DJI Susan Posted at 9-12 18:35
Hello. Thank you for taking the time to share your feedback with us. We have received your report, and our engineering team is diligently addressing the issue. In the meantime, you can choose to temporarily download footage directly through the remote controller. We sincerely apologize for any inconvenience this situation may have caused, and we genuinely appreciate your understanding and support.

Thank you so much for your reply.

I am really hoping that there will be a software update on this soon.

Kind Regards,

GTL

I just want to confirm that this issue is solved in version 1.14.2 of dji fly app

fansc1927b86 Posted at 9-13 18:19
I just want to confirm that this issue is solved in version 1.14.2 of dji fly app

Thank you for the information. There is an update.
I hope the problem wont arise again.

Attached is a proof that the update really works!

Now that's what I call a quick transfer!

djiuser_HeUVsbMigH51 Posted at 9-13 11:21
I am having the exact same issue. I have an iPhone 14 Pro and DJI mini three.
I saw your comments, but I cannot figure out how to directly download from the remote controller

Hello, this issue has been fixed in DJI Fly V1.14.2. Please upgrade the app to the latest version.

Darkthurius Posted at 9-13 14:18
I. have both as well and they are not working as fast as the used to

Hello, this issue has been fixed in DJI Fly V1.14.2. Please upgrade the app to the latest version.

fansc1927b86 Posted at 9-13 18:19
I just want to confirm that this issue is solved in version 1.14.2 of dji fly app

Hello, this issue has been fixed in DJI Fly V1.14.2.

djiuser_tPTypenvci2q Posted at 9-13 15:08
Thank you so much for your reply.

I am really hoping that there will be a software update on this soon.

You're welcome, this issue has been fixed in DJI Fly V1.14.2. Please upgrade the app to the latest version.

DJI Susan Posted at 9-13 23:22
Hello, this issue has been fixed in DJI Fly V1.14.2. Please upgrade the app to the latest version.

That’ was really fast!

DJI Susan Posted at 9-13 23:22
Hello, this issue has been fixed in DJI Fly V1.14.2. Please upgrade the app to the latest version.

already did it! thanks !

Darkthurius Posted at 9-14 04:32
already did it! thanks !

Glad that your issue has been solved. If you have further inquiries, please feel free to contact us.

DJI Thor Posted at 9-15 00:41
Glad that your issue has been solved. If you have further inquiries, please feel free to contact us.

Hi , I am having the same quick transfer speed slow as well due to High Interference. Speed was capped at 300++ kbps only.

Drone: DJI Mavic Mini 2
IOS: 17.6.1 (iPhone 14 Pro)

Appreciate if anyone could advise a solution for this issue. Thanks

Han99 Posted at 9-17 20:02
Hi , I am having the same quick transfer speed slow as well due to High Interference. Speed was capped at 300++ kbps only.

Drone: DJI Mavic Mini 2

Hi, there
Thank you for taking the time to share your feedback with us.
Could you please if you set up the frequency bandand signal interference?
please keep us updating after adjust it, thanks.

drone erro "unable to take off-takeoff prohibited by the app"

Wesley Galvão Posted at 9-18 03:31
drone erro "unable to take off-takeoff prohibited by the app"

Hi, there
We have replied you by PM.
Thanks

Hi
I have exactly the same issue.
Using iPhone 14 + DJI Mini 3 …
Only able to download picture, too slow for videos.

Can you please tell us when it will be repaired ?


Thanks

djiuser_bK2qNGiYAwd1 Posted at 9-19 12:50
Hi
I have exactly the same issue.
Using iPhone 14 + DJI Mini 3 …

Hi, there
We apologize for the inconvenience that you are encountering.
Kindly request you download the DJI Fly APP from the download page on our official website at: https://www.dji.com/id/downloads/djiapp/dji-fly
Should you have further questions or concerns, please do not hesitate to reach us.

Hal ini sama persis yang saya alami di dji avata 2 dan dji neo, tolong pihak dji agar segera memperbaiki bug ini

djiuser_d2zJDnpQxCRQ Posted at 9-23 08:54
Hal ini sama persis yang saya alami di dji avata 2 dan dji neo, tolong pihak dji agar segera memperbaiki bug ini

Hi there. Sorry for the inconvenience.
The issue of Avata 2 slow QuickTransfer speed has been resolved, and please upgrade to firmware version V01.00.0300 or higher.
The possible cause of Neo's QuickTransfer speed is that you have turned on the Fixed 2.4 GHz switch.
The solutions are as follows:
1. If the drone can be connected to Wi-Fi, disable the Fixed 2.4 GHz (only available on Android mobile phones).
2. Clear the cache of the DJI Fly app, stop the app from running in the background, or simply reinstall the app.
3. Reset the aircraft: Connect the aircraft to the remote controller, enter the "About" screen, and reset all aircraft settings
4. Connect to the drone again and enable the QuickTransfer mode.
If the problem still exists after these operations, please tell us so that we can further analyze.

saya pengguna dji neo. untuk file transfer saya masih dikecepatan 500kb. versi dji fly 7.3.8. tolong dibantu agar kecepatan transfernya bisa maksimal

DJI Tony Posted at 9-23 22:41
Hi there. Sorry for the inconvenience.
The issue of Avata 2 slow QuickTransfer speed has been resolved, and please upgrade to firmware version V01.00.0300 or higher.
The possible cause of Neo's QuickTransfer speed is that you have turned on the Fixed 2.4 GHz switch.

Still same

fans16dc85cc Posted at 9-29 14:11
Still same

Hi, there. We're very sorry to hear about your feedback. If the issue persists after the above troubleshooting steps have been tried, please provide the following information for our analysis:
1. Mobile device model and system version number;
2. Firmware version of the aircraft and remote controller;
3. App version;
4. App logs (if an Android device is used, export the entire log file folder; if an iOS device is used, it is necessary to export the logs and SDK file folders in the app) and flight controller log/ aircraft log (the date on which the issue occurred should be provided, and it is better to provide the specific time too).
5. A video showing the operation error. (Important). You may save it through a shareable link like Google Drive and DropBox, then send the link here. We will check this further for you.

basar.pns Posted at 9-29 04:33
saya pengguna dji neo. untuk file transfer saya masih dikecepatan 500kb. versi dji fly 7.3.8. tolong dibantu agar kecepatan transfernya bisa maksimal

Hello. You can follow these steps.
1. If the drone can be connected to Wi-Fi, disable the Fixed 2.4 GHz (only available on Android mobile phones).
2. Clear the cache of the DJI Fly app, stop the app from running in the background, or simply reinstall the app.
3. Reset the aircraft: Connect the aircraft to the remote controller, enter the "About" screen, and reset all aircraft settings.
4. Connect to the drone again and enable the QuickTransfer mode.
Please keep us updated if the issue persists.