After a few minutes of flying in FPV mode (RC3 + Goggles 3), my DJI Neo suddenly started flying backward at full speed. I had no control over it with the RC3 – it was completely unresponsive. It flew straight into a pool and crashed into the water.
It's been in a bag of rice since yesterday afternoon. When I plug it in, some lights come on, but my computer doesn’t detect it.
Has anyone else experienced this kind of issue? Considering there’s no SD card, do you think there’s any way to recover the videos?

Did you get any warning about ATTI mode - fly with caution etc - how many Sats was it showing ?

Hi there,
thank you for reaching out.

We apologize for the inconvenience. If your aircraft has crashed, it may cause damage to both physical structure and electronic components. There are safety hazards. It is recommended that you send the device back to the test via Online Repair Request. Also, water damage can seriously affect the performance of the product, so you need to send the product back for inspection.

Should you have any other questions, feel free to contact us. Thank you.

Bonjour.

Tu parles de RC3 et de Goggles 3 en FPV.

Par RC3, tu entends RC-N3 (vendue dans le pack combo du Neo)  ou FPV-RC 3 (radio du Avata 2) ?

Meacutefisto90 Posted at 9-16 21:54
Bonjour.

Tu parles de RC3 et de Goggles 3 en FPV.

If he's using Goggles 3, then it could only be FPV RC 3 since you can't use RC-N3 together with goggles.

thats not the 1st issue what i read in manual mode
whats going on DJI?

still under warranty?

I am having the same problem with Goggles 3 and Motion Controller. When it enters low light, there is an alarm and in the same fraction of the second it gets out of control accelerating forward.

FPVrider Posted at 10-9 06:20
I am having the same problem with Goggles 3 and Motion Controller. When it enters low light, there is an alarm and in the same fraction of the second it gets out of control accelerating forward.

Similar issue when flying indoors with either MC3 or FPV RC3 in N mode.  Neo sensors don't like it when the light level drops below some relatively moderate threshold.  Outdoors, no issues using either controller.  Just a limit of the Neo.  Unsure if a firmware update or v2 Neo hardware upgrade would be needed.

I can understand that camara positioning stops working, but it is not acceptable that the Neo ignores any command from the controller from this point forward.
When using the RC N3 controller indoors with the same  light condition, the Neo generates an alarm  informing that it switched to altitude mode. Some drifting, but still fully controllable.
So yes, this is a software issue.

I had the same experience, it started flying sideways at full speed and I can't control it https://forum.dji.com/forum.php? ... D934%26typeid%3D934

FPVrider Posted at 10-9 23:00
I can understand that camara positioning stops working, but it is not acceptable that the Neo ignores any command from the controller from this point forward.
When using the RC N3 controller indoors with the same  light condition, the Neo generates an alarm  informing that it switched to altitude mode. Some drifting, but still fully controllable.
So yes, this is a software issue.

Only one low light out of control indoor flying incident.  Up the open stair to the loft.  Shadow at the top of the steps. Foreground Goggles3 image was the dark down quilt draped over the sofa ~2 meters from the top of the steps. Image went dark and grainy.  Neo accelerated into the quilt.

Sure hope it is a software issue.  Not a sensor limitation. Usually no satellites locked indoors. A good day for either the Avata2 or Neo is 2-3 satellites indoors.  Not enough to get a positional lock. So not a satellite lock issue. Downward IR sensor and/or  camera sensor hardware and/or software problem.

Today is the type of day for indoors Neo flying.  Dark grey heavy cloud cover, cold, and high probability of rainfall.  But do I dare fly in such low indoors light?  

Have read posts of people flying indoors using follow and having their Neo lose it when hitting an area that apparently is too lowly illuminated.  Definitely a problem if DJI intended the Neo for indoors use.