Everytime I connect my NEO to my RC2 the spoken voice on the NEO changes to Mandarin. As far as I can see everything on the remote is set to English.

If I re-connect the NEO to my phone and Mobile App it changes back to English.

Why is this happening?

Hi there,
thank you for reaching out.

Mandarin Chinese and English are supported for voice commands, and this varies based on the language setting in DJI Fly. Could you please check your language settings? If the issue persists, please record a video demonstrating the problem you are experiencing. It will help to analyze the situation better.

Please keep us posted. Thank you.

I am trying to upload a video but the forum won’t let me. Here is a WeTransfer link https://we.tl/t-3sjsnXaeIu

NEO is in English then I connect it to RC2 and it changes to Chinese!

You can see the RC2 language is English.

Pagemakers Posted at 9-16 10:14
I am trying to upload a video but the forum won’t let me. Here is a WeTransfer link https://we.tl/t-3sjsnXaeIu

NEO is in English then I connect it to RC2 and it changes to Chinese!

Hi there,
thank you for reaching out.

Please be advised to reboot the drone and RC 2, re-link them and the voice on the drone will be English. I hope this helps.

If the issue, please keep us posted. Thank you.

If I turn off the Neo and RC2 and then re-connect then the RC2 still changes the Neo to Chinese voice.

If I connect to my phone it’s fine and it changes it back to English but when I connect to the RC2 it changes again to Chinese.

Any update please?

Having the precise same problem here. Following this thread.

Pagemakers Posted at 9-16 23:49
If I turn off the Neo and RC2 and then re-connect then the RC2 still changes the Neo to Chinese voice.

If I connect to my phone it’s fine and it changes it back to English but when I connect to the RC2 it changes again to Chinese.

Hi there,

We are truly sorry for the inconvenience you are experiencing. If issue persist upon reboot DJI Neo and re-link it to DJI RC 2, please  DM us via goggle drive / dropbox link the requested information below to check further on this issue.

1.Video showing language settings on DJI RC 2, and the voice prompt issue clearly.
2.Flight Controller Data (Flight Log)
3. DJI FLY App Log
4. Date & Time when this issue happened

We are looking forward to your response for further assistance. Thank You

djiuser_TEl5sauQwiWr Posted at 9-19 19:06
Having the precise same problem here. Following this thread.

Hi there,

Thank You for reaching out. We are truly sorry for the inconvenience you are experiencing. To help troubleshoot, please let us know if you were using a DJI RC2 when you encountered the problem.

We are looking forward to your response for further assistance. Thank You

DJI Gamora Posted at 9-19 20:15
Hi there,

We are truly sorry for the inconvenience you are experiencing. If issue persist upon reboot DJI Neo and re-link it to DJI RC 2, please  DM us via goggle drive / dropbox link the requested information below to check further on this issue.

I have already sent this info in the link above. File is on we transfer and you have a couple of days left to download the file before the link times out.

Pagemakers Posted at 9-19 21:28
I have already sent this info in the link above. File is on we transfer and you have a couple of days left to download the file before the link times out.

Hi there,

Unfortunately we are unable to access files from the website we transfer you have sent. Please DM via shareable link such as dropbox or google drive. Thank you for your understanding, looking forward to your response for further assistance. Thank You

DJI Gamora Posted at 9-20 02:08
Hi there,

Unfortunately we are unable to access files from the website we transfer you have sent. Please DM via shareable link such as dropbox or google drive. Thank you for your understanding, looking forward to your response for further assistance. Thank You

DM’d you with link to Google Drive

Pagemakers Posted at 9-20 02:20
DM’d you with link to Google Drive

Hi there, We've received your video and replied to your DM. Please check for our response. Thank you.

DJI Gamora Posted at 9-20 02:58
Hi there, We've received your video and replied to your DM. Please check for our response. Thank you.

Replied. As stated there are no flight logs. All I need to do is connect it to the RC2 and the NEO voice immediately changes to Chinese. It’s no more complex than that.

Pagemakers Posted at 9-20 03:02
Replied. As stated there are no flight logs. All I need to do is connect it to the RC2 and the NEO voice immediately changes to Chinese. It’s no more complex than that.

Thank you, as mentioned. We are checking with the relevant team on this matter with the provided information and will get back to you with an accurate answer once we have the result.

We appreciate your understanding and patience, thank you!

Any update on this?  Every time my Neo connects to RC2 the Neo voice changes to Chinese.

I’ve rebooted the RC2
Changed languages in the RC2 to another language and back
Factory reset the Neo

If I connect the Neo to my mobile the voice changes back to English. Connect to the RC2 again and the Neo is back to Chinese.

Pagemakers Posted at 9-26 06:08
Any update on this?  Every time my Neo connects to RC2 the Neo voice changes to Chinese.

I’ve rebooted the RC2

Hi pagemakers,

I have DM you on 20th of September, please check your DM for us to assist further on this issue. Looking forward, thank you.

My Neo was talking Chinese after powering up aswell - happened 2 or 3 times.

SeenMavic Posted at 9-27 06:49
My Neo was talking Chinese after powering up aswell - happened 2 or 3 times.

Hi there,
thank you for reaching out.

We regret the inconvenience caused. We suggest attempting to reboot your DJI Neo and reconnect it to the DJI RC 2. Should the problem continue, please inform us.

DJI Diana Posted at 9-28 00:35
Hi there,
thank you for reaching out.

That doesn’t help as stated above.

Just so you know the new software released on 2024.09.29 does NOT fix this issue.

I'm having the same problem.  It occurs when I use the RC2 controller.  The controller is set to English, as everyone above has stated.  I tried rebooting and reconnecting, and that doesn't work - as everyone above has stated.  Any updates on this issue?
*** edit ***
I tried removing all the languages from the RC2 controller except English.  Still same problem.  Connect to RC2, Drone speaks in Mandarin, and continues to speak Mandarin after disconnected.  Connect to Phone, Drone speaks in English, and continues to do so after disconnected  This is clearly a bug related to use with the RC2 controller.  

Ponderosa Flyer Posted at 10-3 07:16
I'm having the same problem.  It occurs when I use the RC2 controller.  The controller is set to English, as everyone above has stated.  I tried rebooting and reconnecting, and that doesn't work - as everyone above has stated.  Any updates on this issue?
*** edit ***
I tried removing all the languages from the RC2 controller except English.  Still same problem.  Connect to RC2, Drone speaks in Mandarin, and continues to speak Mandarin after disconnected.  Connect to Phone, Drone speaks in English, and continues to do so after disconnected  This is clearly a bug related to use with the RC2 controller.

Hi there, thank you for reaching out and we do apologize for the trouble caused.  Kindly follow the below steps to set the languages :
- Power on the remote controller, slide down the screen, and select "Settings" > "System">"Languages&input">"Languages", then press and hold the target language and drag it up to the top to modify the language. If a supported language is not shown under the language list, please click【Add Language】to add the target language and then hold the target language and drag it to the top.

If the issue persists, kindly share us a video recording showing the issue for us to check further with our engineering team. Thank you for your understanding.

DJI Natalia Posted at 10-4 02:20
Hi there, thank you for reaching out and we do apologize for the trouble caused.  Kindly follow the below steps to set the languages :
- Power on the remote controller, slide down the screen, and select "Settings" > "System">"Languages&input">"Languages", then press and hold the target language and drag it up to the top to modify the language. If a supported language is not shown under the language list, please click【Add Language】to add the target language and then hold the target language and drag it to the top.

I’ve done all of that. In fact, I’ve removed all the other languages. English is the only language installed on the remote.

I’m not sending another video, as you already have several from me and others about the issue.

Perhaps you could speak with your teams and get back to me with an update?

Pagemakers Posted at 10-4 05:16
I’ve done all of that. In fact, I’ve removed all the other languages. English is the only language installed on the remote.

I’m not sending another video, as you already have several from me and others about the issue.

Hi there, we apologize for the inconvenience. To avoid any misunderstanding, we have made corrections to the previous reply. This issue has been forwarded to the relevant team with the provided information from your end. We are still waiting for an update from the engineering team as they are investigating on this issue. We are sorry for the delay, will get back to you with an accurate answer once we have the result.

We appreciate your understanding and patience, thank you!

Just joining this thread to add that I'm also having this exact problem and eagerly expect the solution!

MadOgre Posted at 10-6 01:46
Just joining this thread to add that I'm also having this exact problem and eagerly expect the solution!

Hi there, thank you for reaching out and sorry to hear that you're facing the same issue. May I confirm if the voice prompt on DJI neo remains Chinese after set it to English? Also, could you please confirm the remote controller that you're using ?

Looking forward to your response. Thank you!

DJI Natalia Posted at 10-6 19:11
Hi there, thank you for reaching out and sorry to hear that you're facing the same issue. May I confirm if the voice prompt on DJI neo remains Chinese after set it to English? Also, could you please confirm the remote controller that you're using ?

Looking forward to your response. Thank you!

Any time I pair my DJI Neo with RC2 controller it sets the voice to Mandarin. I have to connect with mobile app to reset back to English

MadOgre Posted at 10-6 23:32
Any time I pair my DJI Neo with RC2 controller it sets the voice to Mandarin. I have to connect with mobile app to reset back to English

Hi there, thank you for confirming the issue and we do apologize for the trouble. Kindly reboot your drone and re-link it to DJI RC 2. If the issue persists, kindly share us the following for us to check further :
【Video】showing language settings on DJI RC 2, and the voice prompt issue clearly.
【Flight Controller Data (Flight Log)】
【DJI FLY App Log】
【Date&Time】when this issue happened

Thank you for your understanding and support!

DJI Natalia Posted at 10-6 23:53
Hi there, thank you for confirming the issue and we do apologize for the trouble. Kindly reboot your drone and re-link it to DJI RC 2. If the issue persists, kindly share us the following for us to check further :
【Video】showing language settings on DJI RC 2, and the voice prompt issue clearly.
【Flight Controller Data (Flight Log)】

Can you you explain how to obtain flight logs and dji fly app logs ?

djiuser_HYD2AqyLBYHe Posted at 10-7 21:16
Can you you explain how to obtain flight logs and dji fly app logs ?

Hi there, kindly check the link shared below for the steps on exporting app logs and uploading via DJI Fly App :
[ https://repair.dji.com/help/cont ... ;paperDocType=paper ]

Do not hesitate to contact us back if you face any difficulties. Thank you for your understanding.

DJI Natalia Posted at 10-6 23:53
Hi there, thank you for confirming the issue and we do apologize for the trouble. Kindly reboot your drone and re-link it to DJI RC 2. If the issue persists, kindly share us the following for us to check further :
【Video】showing language settings on DJI RC 2, and the voice prompt issue clearly.
【Flight Controller Data (Flight Log)】

Good day DJI,when will there be a software update available to fix this issue?

johan kruger7 Posted at 10-15 23:29
Good day DJI,when whel there be a software update available to fix this issue?

Hi there, we have not yet received any information related to your question. Please stay tuned to DJI's official website, as we will update the latest news on the official website as soon as we receive it. Thank you for your understanding and interest in DJI.

I’m having the same problem.  My Neo keeps changing to Mandarin.  Hopefully this is fixed soon!

It’s been weeks since I posted this. Is there a fix in the pipeline?

Same issue here

Just updated my NEO and RC2 to the very latest software and I’m really disappointed that this issue still exists. Are you really fixing this issue or just saying the right things on here to pacify us?

When You connect the Neo with Your Phone,it reverts back to english,after this,connect it with the RC2,but first switch on the RC2 and then the Neo,when You swith them off,switch the Neo off first and then the RC2.This will prevent the Neo from Changing to Mandarin.

I realise that but the bug is there in the first place.  It needs to be fixed.

Yes,i totally agree with You and this 'bug' has been a problem since day one,still not 'fixed' after a few software upgrades.