My original drone had some sort of glitch in the system and wouldn't move, long story short it crashed and I needed to use a replacement. I do search and rescue and get 3-4 calls a day for it, I need my drone! I paid for express premium care to have a drone immediately sent to me. The drone they sent me is junk and the zoom does not work. Now they refuse to send me a drone express which is what I paid for! DJI I want a WORKING drone sent to me express!

Hi there. Thank you for sharing your concern with us. We apologize for the inconvenience that occurred. Could you please share the case number in order for us to check further on this matter?

Hello, we have already applied for an Advanced Replacement and overnight shipping from our management department. The replacement has been shipped via UPS 1ZE80E402468118894. Please keep an eye on it.
If you have any further questions or concerns, please do not hesitate to contact our support team.

DJI Susan Posted at 9-19 03:23
Hello, we have already applied for an Advanced Replacement and overnight shipping from our management department. The replacement has been shipped via UPS 1ZE80E402468118894. Please keep an eye on it.
If you have any further questions or concerns, please do not hesitate to contact our support team.

Just was able to test out the replacement drone and the focus is off as well. This is the second replacement that doesn't work properly. I even took it to the authorized DJI dealer to make sure if the issues I was seeing were not normal. Additionally to the drone malfunctioning I was never sent a case with it. I mail back the case per required and was sent a white box.

djiuser_wVHaRqFwUMe9 Posted at 9-19 06:56
Just was able to test out the replacement drone and the focus is off as well. This is the second replacement that doesn't work properly. I even took it to the authorized DJI dealer to make sure if the issues I was seeing were not normal. Additionally to the drone malfunctioning I was never sent a case with it. I mail back the case per required and was sent a white box.

Hello. We sincerely apologize for the inconvenience you've experienced. We will report this to the relevant team for follow-up. Thank you for your understanding.

DJI Susan Posted at 9-19 18:44
Hello. We sincerely apologize for the inconvenience you've experienced. We will report this to the relevant team for follow-up. Thank you for your understanding.

Ok I still have the bad replacement drone. I have repeatedly asked that a new drone be sent overnight to me. They want me to wait to the refurbished drone is evaluated which can be weeks why?!? I sent videos showing the defective issue and they agreed to replace it but I originally paid for express care! I feel ripped off paying for that service.

djiuser_wVHaRqFwUMe9 Posted at 10-1 03:41
Ok I still have the bad replacement drone. I have repeatedly asked that a new drone be sent overnight to me. They want me to wait to the refurbished drone is evaluated which can be weeks why?!? I sent videos showing the defective issue and they agreed to replace it but I originally paid for express care! I feel ripped off paying for that service.

Sorry to hear about this feedback. We found our relevant team has replied you via e-mail,  and recommended sending the product back to our facility for a comparative test via a regular repair case. After receiving the drone, our team will conduct the necessary evaluation according to your request. Thanks.