Repair rate
1227 9 2015-9-21
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SpireFire
lvl.4
Flight distance : 20730951 ft
Netherlands
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I want to send my compliments to DJI, due to the improved repair-rates. They found an ESC error in my craft during testing! Immediate action was taken from DJI by sending me an RMA. Got the plane back today. It has been in the workshop for 15 days and repaired! I will pass all your likes to DJI, so don't be shy with them! great job!
2015-9-21
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ezfly
lvl.3
Flight distance : 2885043 ft
Slovenia
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I think you are talking about DJI Germany (EU), yes  i had my bird replaced due to pilot error and it was very professional/fast service by DJI Germany !

@SpireFire make sure you rate the service as you have an option like i did !!

Peace
2015-9-22
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SpireFire
lvl.4
Flight distance : 20730951 ft
Netherlands
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Done! Nope this was done in Holland a new DJI-centre in Barendrecht.
2015-9-22
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ezfly
lvl.3
Flight distance : 2885043 ft
Slovenia
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SpireFire Posted at 2015-9-22 10:43
Done! Nope this was done in Holland a new DJI-centre in Barendrecht.

nice to hear that now i will ship to holland for even faster repairs
2015-9-22
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SpireFire
lvl.4
Flight distance : 20730951 ft
Netherlands
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They even solved a 9 months old problem. On delivery of my craft there was the ND4 filter in the gimbal box.
The glass was broken however. Ever since I've been contacting DJI about this. I recieved a load of case-numbers, but it was never replaced!
The Dutch-office did the replacement. thumbs UP for them. Quick repair and great service!
2015-9-22
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SpireFire
lvl.4
Flight distance : 20730951 ft
Netherlands
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Just to be complete, why this is on the Driving Force.
This RDTeam made the discovery of my faulty craft, the Admin made the RMA and I have no other way to express my gratitude.
Off topic? Your choice.
2015-9-24
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DJI-Dave
lvl.4

United States
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It would be better on the regular Inspire forum but I see your point.
2015-10-1
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Amy.Huang
DJI team

Hong Kong
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Thanks for your support , we will provide better repair experience for customers.
2015-10-27
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Elliot Blue
lvl.1

Hong Kong
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Nice to hear that !: lol
2015-10-28
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2015-10-29
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