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DJI Goggles 2 lenses
353 5 2024-9-18
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MTHudson
lvl.2
Flight distance : 140984 ft
United States
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Good day one and all,

I believe, that I had allowed the sun to burn or damage the lenses on the Goggles 2.

It was a brief moment of not being fully attentive in taking them off my head.

Can the lenses be replaced or must the Goggles themselves be replaced or sent in for repair.?

I looked at the DJI store and elsewhere and don't see replacement lenses.

I see prescription lenses being offered but I'm not looking for those.

Thank you
2024-9-18
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Depp
Core User of DJI
Flight distance : 1868796 ft
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United Kingdom
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It'll be the screen that's damaged. Lenses don't normally get damaged when light shines through
2024-9-18
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MTHudson
lvl.2
Flight distance : 140984 ft
United States
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Depp Posted at 9-18 11:17
It'll be the screen that's damaged. Lenses don't normally get damaged when light shines through

Alright
Thank you for that answer

Can a replacement screen be bought from DJI?  

2024-9-18
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Depp
Core User of DJI
Flight distance : 1868796 ft
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United Kingdom
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MTHudson Posted at 9-18 11:39
Alright
Thank you for that answer

I don't know if they sell spare parts but you could send it in - their repair prices have been very reasonable for me in the past.
2024-9-18
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DJI Natalia
Administrator
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Hi there, thank you for reaching out and we're sorry to hear this.  In a situation like this, the best course of action would be to submit an online repair request here: {https://repair.dji.com/repair/index}. If you need assistance with creating a ticket, you may contact DJI support at https://www.dji.com/support. We understand that this is not the answer that you look forward to, but this would be the best thing to do in this situation. In addition, warranty service can be claimed depending on the result of the Damage Assessment.

Your kind understanding is appreciated and thank you for your continued support.
2024-9-18
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Antdrones
lvl.4
Flight distance : 1253035 ft
Canada
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yikes, probably needs to be sent in to DJI for repairs
2024-9-19
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