3 weeks ago 9/2/2024 my DJI mini 2 repair case was completed, they called me and informed me that they would be sending it, so I should wait at least 2 days. Until that moment everything seemed like it was going to be a complete quality service, but I was wrong, at the moment I am writing this thread I receive a call from DJI tel.852-3571-8862 letting me know that they reviewed the case and that they are sure that I would be receiving the Mini 2 that I have been waiting for since last September 4, 2024 at the end of today, you feel relate! I asked him how he knew from Hong Kong that I would be receiving it, to my surprise he answered was ,with the tracking number. So I asked him which of the 5 tracking numbers i had was the one I was going to receive? The one who came with the drone answered! Something similar happened to you or am I the only one.

Hi there. Thank you for sharing your concern with us. Kindly provide the case number in order for us to check further on this matter.

Hi Natalia,Thanks for replying,hope to be transparent with the information you confirm.

Jose Collazo Posted at 9-18 15:33
Hi Natalia,Thanks for replying,hope to be transparent with the information you confirm.

Hi, there
We deeply apologize for the inconvenience you've experienced.
You can send us the PM about the case number, we will confirm with our relevant team and reply to you as soon as possible.
Thanks for your understanding.

send to DJI Repair Service, mi mini 2 in its original box with its carrying bag, all cables, 2 batteries, remote control, drone skin protector, DJI Mini 2 Two-Way Charging Hub, Propeller Strap Holder for DJI Mini 2 Drone and all original cables, the 2 batteries and the remote control.
received today totally different Drone and cant check is working because they sended without batteries and remote controller.

remember Carrying Bag, Two Way Charging Hub, Propeller Strap Holder, DJI Original Cables, 2 Batteries and Remote Controller still Missing. and the drone sent to me isn't my Drone!

Jose Collazo Posted at 9-19 03:08
send to DJI Repair Service, mi mini 2 in its original box with its carrying bag, all cables, 2 batteries, remote control, drone skin protector, DJI Mini 2 Two-Way Charging Hub, Propeller Strap Holder for DJI Mini 2 Drone and all original cables, the 2 batteries and the remote control.
received today totally different Drone and cant check is working because they sended without batteries and remote controller.

Hi there. We are sorry for your experience. Could you please tell us your case number so that we can better help you? Thank you for your understanding and cooperation.

send to DJI Repair Service, mi mini 2 in its original box with its carrying bag, all cables, 2 batteries, remote control, drone skin protector, DJI Mini 2 Two-Way Charging Hub, Propeller Strap Holder for DJI Mini 2 Drone and all original cables, the 2 batteries and the remote control.
received today totally different Drone and cant check is working because they sended without batteries and remote controller.

remember Carrying Bag, Two Way Charging Hub, Propeller Strap Holder, DJI Original Cables, 2 Batteries and Remote Controller still Missing. and the drone sent to me isn't my Drone!

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Thank you for the photo
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I can only imagine how you feel right now after knowing what happened But you got me now. I will do what is necessary to help you out and take this off your back.
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I may need a few minutes to check this for you, would it be okay to put you on hold for 3-5 minutes?

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Thank you for the photo
Avatar
I can only imagine how you feel right now after knowing what happened But you got me now. I will do what is necessary to help you out and take this off your back.
Avatar
I may need a few minutes to check this for you, would it be okay to put you on hold for 3-5 minutes?

i wonder what happen, like you say!
11:48
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Thank you for your waiting.
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Upon checking and confirming, we noticed that your case has been escalated to the senior team
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And you also replied the senior team, the senior team is and will be doing best to support you,

i wonder what happen, like you say!
11:48
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Thank you for your waiting.
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Upon checking and confirming, we noticed that your case has been escalated to the senior team
Avatar
And you also replied the senior team, the senior team is and will be doing best to support you,

Thank you for contacting DJI. This is David, Customer care manager from DJI. Your caseCAS-18271536-P6V2V9 has been escalated to me, and I really appreciate the opportunity to address your concerns.

I apologize for the inconvenience you have been going through due to this delivery incident, I fully understand your frustration and irritation about such matter. That’s why after receiving your case , I immediately reached out to the related departments for confirmation.

It is to my understanding that you have initiated a repair case CAS-17986356-M8C3R0 almost a month ago, and the first delivery was failed on 6th September due to the invalid address and then sent back to the repair center. after receiving the package we then arranged another shipping with tracking number 1ZE51R540290321949 concluding 2 DJI Mini 2 batteries and one DJI RC-N1 remote control on 17th September and is estimated delivery on 19th September by the end of the day. However, due to we are different companies , I can not deliver such promise myself for it is the UPS who conducts the delivery. That being said，as I was viewing the chat record and e-mails and after contacting with our agents, I am fully aware of the inconvenience and disappointment this logistic issue might caused and the amount of time wasted since we understand that you have already received the package of DJI Mini2 Drone yesterday.

Thank you for contacting DJI. This is David, Customer care manager from DJI. Your caseCAS-18271536-P6V2V9 has been escalated to me, and I really appreciate the opportunity to address your concerns.

I apologize for the inconvenience you have been going through due to this delivery incident, I fully understand your frustration and irritation about such matter. That’s why after receiving your case , I immediately reached out to the related departments for confirmation.

It is to my understanding that you have initiated a repair case CAS-17986356-M8C3R0 almost a month ago, and the first delivery was failed on 6th September due to the invalid address and then sent back to the repair center. after receiving the package we then arranged another shipping with tracking number 1ZE51R540290321949 concluding 2 DJI Mini 2 batteries and one DJI RC-N1 remote control on 17th September and is estimated delivery on 19th September by the end of the day. However, due to we are different companies , I can not deliver such promise myself for it is the UPS who conducts the delivery. That being said，as I was viewing the chat record and e-mails and after contacting with our agents, I am fully aware of the inconvenience and disappointment this logistic issue might caused and the amount of time wasted since we understand that you have already received the package of DJI Mini2 Drone yesterday.
I received a mini 2 drone that is not mine, I don't know if it works because they didn't send batteries or remote control.

Hi, there
Thanks for sharing the information.
Per checking the email communication with our customer care team, we are glad to know that you have received all the items( including the batteries and remote controller), and accepted our solution.
Kindly request you test if it works when you are free.

Should you have further questions or concerns, please do not hesitate to reach us.