I am having the WORST customer Service Experience EVER in life...

TyroneMTurner

Quick story. my Phantom 3 had motor falure after about 8 mins of flight causing it to crash. I have it all on video. The phantom was in a wide open space before thetilted to the side then recovered then tilted again causing it to crash. It's now being repaired via RMA. I've been told it's not a warranty issuse then sent an invoice and I've tried to dispute the claim. It's been at DJI for over 10 weeks.

Does anybody know a person I can contact directly who can help me with this sitution. PLEASE PM me the information. The tech will not reply to my e-mails, the customer service reps don't know anything other then whats on the RMA ticket, they claims someone will call meback but never do. I'm at a stand still and I've been with out my drone much longer theni've been with my drone.

Who can I talk to from the support center that can really do something..?

rayrokni

HOpefully dji Tim or Dave will see your thread and help you. What does dji says is the cause of the crash?

TyroneMTurner

rayrokni Posted at 2015-9-22 10:55
HOpefully dji Tim or Dave will see your thread and help you. What does dji says is the cause of the ...

They haven't given me a reason yet... Just a bill

TyroneMTurner

Here is more information about the crash -

jimcloud74@yaho

TyroneMTurner Posted at 2015-9-23 00:01
They haven't given me a reason yet... Just a bill

Could be from the removable prop guard hubs. They can be problematic if the screws put even the slightest tension on the motor bases. They may have deemed that as the issue for the failure of the motor.

clive

I wonder if some grit got into the motor. That would explain the failure and why they don't think it's a warranty issue.

TyroneMTurner

jimcloud74@yaho Posted at 2015-9-22 12:11
Could be from the removable prop guard hubs. They can be problematic if the screws put even the sl ...

but it flew fine 30 other times and even for the first part of this video. They sell prop guards so I'm sure they can't think it damage motors.

Stevo9401

Try to keep calm mate my heart goes out to you, mines been in germany now for seven weeks, just received email invoice they want 579 euros for them to fix it for me i really want to pull all my hair out at the moment

Stevo9401

Please keep calm mate my heart goes out to you , i have just received an email invoice for 579 euros for them to fix it, it has been in germany 7 weeks now, i really want to pull all my hair out al this moment

capbat

Some people are thinking of legal actions against DJI here.

Bat

Tahoe_Ed

capbat Posted at 2015-9-22 11:45
Some people are thinking of legal actions against DJI here.

Bat

Bat, there is no legal action here. DJI is taking care of our customers. I will address the issue. Thank you.

Tahoe_Ed

Tyrone, can you provide us with your flight logs?

TyroneMTurner

Tahoe_Ed Posted at 2015-9-22 13:50
Tyrone, can you provide us with your flight logs?

Where do I get them from? I no longer have the controller or phantom.

capbat

Tahoe_Ed Posted at 2015-9-22 14:47
Bat, there is no legal action here. DJI is taking care of our customers. I will address the issu ...

Ok
How do you explain that I could NOT reach customer support on the phone.
I tried for a month, either I am getting a busy signal, or a Hold on the Line Your call is important to us. Wait for 5 to 15 minutes and then the line drops dead. One month, more than 75 calls.
Is this "taking car of our customers'? May I differ.

Bat

capbat

TyroneMTurner Posted at 2015-9-22 14:56
Where do I get them from? I no longer have the controller or phantom.

Tyrone you can get some of your flight record even if the Phantom and the RC is gone.
I am with android and the flight record are recorded on my phone under
DJI - dji pilot - FlightRecord.
There you will find a bunch of .txt file with the date time they where recorded.
The other logs are on the SD card of the Phantom if you still have that sd card they are located in an HIDDEN folder called Misc.
You can UnHide those folder depending on your computer Operating System just google "How to unhide files on windows xx" that is if you are with windows on a Mac I don't know.
Hope this helps.

Bat

rayrokni

jimcloud74@yaho Posted at 2015-9-23 01:11
Could be from the removable prop guard hubs. They can be problematic if the screws put even the sl ...

Very true, guards seem to cause more questions than answers!!
But still odd that DJI hasn't said what the cause of the crash was!

DJI-BladeStrike

The reason for the repair charge and craft not covered under warranty is the use of third party prop adapters. As you can see from the picture one of the screws damaged a motor wire. Please see attached.

I'm truly sorry for the crash and hope you get back in the air as soons as possible!

AssHatModerator

Hmmm, 5 hours and 46 minutes from the start of this thread at 2015-9-22 11:51 to the photo documentation of user induced failure at 2015-9-22 17:37 -- WORST EVER?

JtrJr-UAV Pilot

Tahoe_Ed Posted at 2015-9-22 13:47
Bat, there is no legal action here. DJI is taking care of our customers. I will address the issu ...

How about some of the other issues Ed? You got time to address any of them? You may very well be forcing consumers to take action by DJI's total lack of communication.

Sorry Tyrone, sounds like you got squeezed out by thinking about safety. You're out $1,300 plus repairs, if you even get to fly again while DJI is raking in billions. Make sure they load and test it with 1.4.1 before you pay for it and they send it back to you, otherwise you might have a whole new issue on your hands. "Signal Loss" at 10'.

Jerry

Quadifier

I would be curious as to which prop guards were used. I recently bought a set of quick disconnect prop guards on Ebay which comes with two sets of screws (one set for the P2 and one set for the P3) because the screws are of different lengths between the two models.
I have not installed them yet....and I'm not sure that I will. I have flown several flights without them without problems.

rayrokni

Quadifier Posted at 2015-9-23 06:25
I would be curious as to which prop guards were used. I recently bought a set of quick disconnect p ...

research prop guards a bit more and you may decide against using them
Stress on the arms
lack of any real protection in a crash
etc

draadkar

AssHatModerator Posted at 2015-9-22 23:06
Hmmm, 5 hours and 46 minutes from the start of this thread at 2015-9-22 11:51 to the photo documenta ...

honestly spoken? it is actually very good. considering some huge airplane full of people disappeared about a year ago and still nobody knows anything!

EL SID

Tahoe_Ed Posted at 2015-9-22 11:47
Bat, there is no legal action here. DJI is taking care of our customers. I will address the issu ...

Tahoe_Ed is on it.
Glad we have you here supporting us.

I have never had an issue with DJI or my P3P but good knowing you're here.

DJI-BladeStrike

Jerry, I don't understand how you think it's DJI's fault when a 3rd party equipment cause the failure?

TyroneMTurner

well I didn't even have the prop guards attached.. DJI sell prop guards so they can't think they do too much damage..
http://store.dji.com/product/phantom-3-propeller-guard

jjejfjf

Tip: the author has been banned or deleted automatically shield

jjejfjf

Tip: the author has been banned or deleted automatically shield

TyroneMTurner

TyroneMTurner Posted at 2015-9-22 21:33
well I didn't even have the prop guards attached.. DJI sell prop guards so they can't think they do ...

i found my DJIFLIGHTRECORD but it looks like this:

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lllîˇxrÒ>µ;4æNˇ2œ≥’FŒ˚ø@ˆaÒm‚?Èˇä
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lllîˇÕÃÃ=ΩüÓ>Ö<4æNˇ2°=íGŒ˚ø)Õ6aÒm‚?ˇˇÈˇä
–ê             ‚äˇ
lllîˇÕÃÃ=ΩüÓ>Í<4æNˇ2üj∂FŒ˚øÖ°«`Òm‚?ˇˇÈˇä
–ê             ‚äˇ
lllîˇˇÕÃÃ=ΩüÓ>O=4æNˇSouth Austin StreetMap LoadingDallas CountyTexass90ÆXhªNú)ôË3X¿‚Ê:Ab@@ ƒnD˝‰ÀˇBä’˙A33B39ba70e5e08a739e03Z0077883Ty Vision∂pU04D00626747952071511

jjejfjf

Tip: the author has been banned or deleted automatically shield

TyroneMTurner

never mind found a way to convert it to .CSV

this is where the problem started based on altitude..

latitude longitude altitude(feet) ascent(feet) speed(mph) distance(feet) max_altitude(feet) max_ascent(feet) max_speed(mph) max_distance(feet) time(millisecond) datetime(utc) datetime(local) satellites pressure(Pa) temperature(F) voltage(v)
32.770209 -96.799618 414 414 18.45 1129 414 414 33.7 1265 152475 2015-07-23 02:56:47.186 2015-07-23 10:56:47.186 17 0 0 13.947
32.770205 -96.799628 415 415 19.51 1129 415 415 33.7 1265 152577 2015-07-23 02:56:47.288 2015-07-23 10:56:47.288 17 0 0 13.947
32.770197 -96.79965 415 415 20.44 1130 415 415 33.7 1265 152778 2015-07-23 02:56:47.489 2015-07-23 10:56:47.489 17 0 0 13.947
32.770194 -96.799659 416 416 20.11 1131 416 416 33.7 1265 152881 2015-07-23 02:56:47.592 2015-07-23 10:56:47.592 17 0 0 13.947
32.770185 -96.799682 417 417 20.8 1132 417 417 33.7 1265 152982 2015-07-23 02:56:47.693 2015-07-23 10:56:47.693 17 0 0 13.947
32.77018 -96.799692 417 417 21.31 1132 417 417 33.7 1265 153083 2015-07-23 02:56:47.794 2015-07-23 10:56:47.794 17 0 0 13.947
32.770177 -96.799702 417 417 21.29 1133 417 417 33.7 1265 153185 2015-07-23 02:56:47.896 2015-07-23 10:56:47.896 17 0 0 13.947
32.770169 -96.799714 418 418 21.73 1133 418 418 33.7 1265 153286 2015-07-23 02:56:47.997 2015-07-23 10:56:47.997 17 0 0 13.947
32.770166 -96.799724 417 417 21.65 1134 418 418 33.7 1265 153387 2015-07-23 02:56:48.098 2015-07-23 10:56:48.098 17 0 0 13.947
32.770166 -96.799724 417 417 21.65 1134 418 418 33.7 1265 153488 2015-07-23 02:56:48.199 2015-07-23 10:56:48.199 17 0 0 13.947
32.770156 -96.799744 417 417 21.6 1134 418 418 33.7 1265 153589 2015-07-23 02:56:48.300 2015-07-23 10:56:48.300 17 0 0 13.81
32.770152 -96.799755 417 417 22.25 1135 418 418 33.7 1265 153696 2015-07-23 02:56:48.407 2015-07-23 10:56:48.407 17 0 0 13.81
32.770142 -96.799787 417 417 23 1138 418 418 33.7 1265 154093 2015-07-23 02:56:48.804 2015-07-23 10:56:48.804 17 0 0 13.81
32.770138 -96.799797 417 417 22.95 1139 418 418 33.7 1265 154194 2015-07-23 02:56:48.905 2015-07-23 10:56:48.905 17 0 0 13.81
32.770132 -96.799808 417 417 23.45 1139 418 418 33.7 1265 154295 2015-07-23 02:56:49.006 2015-07-23 10:56:49.006 17 0 0 13.81
32.770128 -96.799818 418 418 24.09 1140 418 418 33.7 1265 154396 2015-07-23 02:56:49.107 2015-07-23 10:56:49.107 17 0 0 13.81
32.770127 -96.79983 417 417 24.33 1141 418 418 33.7 1265 154499 2015-07-23 02:56:49.210 2015-07-23 10:56:49.210 17 0 0 13.81
32.77012 -96.799839 417 417 24.17 1141 418 418 33.7 1265 154600 2015-07-23 02:56:49.311 2015-07-23 10:56:49.311 17 0 0 13.81
32.770119 -96.79985 417 417 24.45 1143 418 418 33.7 1265 154701 2015-07-23 02:56:49.412 2015-07-23 10:56:49.412 17 0 0 13.81
32.770117 -96.799861 417 417 23.57 1144 418 418 33.7 1265 154801 2015-07-23 02:56:49.512 2015-07-23 10:56:49.512 16 0 0 13.81
32.77011 -96.79988 417 417 20.14 1146 418 418 33.7 1265 155015 2015-07-23 02:56:49.726 2015-07-23 10:56:49.726 16 0 0 13.712
32.770109 -96.79989 418 418 19.59 1147 418 418 33.7 1265 155117 2015-07-23 02:56:49.828 2015-07-23 10:56:49.828 16 0 0 13.712
32.770103 -96.799907 417 417 19.47 1149 418 418 33.7 1265 155318 2015-07-23 02:56:50.029 2015-07-23 10:56:50.029 16 0 0 13.712
32.770103 -96.799907 417 417 19.47 1149 418 418 33.7 1265 155419 2015-07-23 02:56:50.130 2015-07-23 10:56:50.130 16 0 0 13.712
32.770087 -96.799948 417 417 15.33 1152 418 418 33.7 1265 155767 2015-07-23 02:56:50.478 2015-07-23 10:56:50.478 17 0 0 13.712
32.77008 -96.799964 417 417 16.41 1153 418 418 33.7 1265 155969 2015-07-23 02:56:50.680 2015-07-23 10:56:50.680 17 0 0 13.712
32.770079 -96.799972 417 417 13.07 1154 418 418 33.7 1265 156071 2015-07-23 02:56:50.782 2015-07-23 10:56:50.782 17 0 0 13.712
32.770077 -96.799984 416 416 14.57 1156 418 418 33.7 1265 156172 2015-07-23 02:56:50.883 2015-07-23 10:56:50.883 17 0 0 13.712
32.770077 -96.799991 416 416 13.87 1158 418 418 33.7 1265 156425 2015-07-23 02:56:51.136 2015-07-23 10:56:51.136 17 0 0 13.712
32.770073 -96.800023 413 413 18.03 1163 418 418 33.7 1265 156526 2015-07-23 02:56:51.237 2015-07-23 10:56:51.237 16 0 0 13.712
32.770065 -96.800051 409 409 22.56 1166 418 418 33.7 1265 156727 2015-07-23 02:56:51.438 2015-07-23 10:56:51.438 14 0 0 13.453
32.770064 -96.800062 407 407 23.25 1168 418 418 33.7 1265 156829 2015-07-23 02:56:51.540 2015-07-23 10:56:51.540 14 0 0 13.453
32.770064 -96.800062 407 407 23.25 1168 418 418 33.7 1265 156929 2015-07-23 02:56:51.640 2015-07-23 10:56:51.640 14 0 0 13.453
32.770061 -96.800073 405 405 22.77 1169 418 418 33.7 1265 157030 2015-07-23 02:56:51.741 2015-07-23 10:56:51.741 14 0 0 13.453
32.770006 -96.800157 384 384 27.56 1171 418 418 33.7 1265 157779 2015-07-23 02:56:52.490 2015-07-23 10:56:52.490 12 0 0 13.453
32.77 -96.800168 380 380 27.98 1172 418 418 33.7 1265 157881 2015-07-23 02:56:52.592 2015-07-23 10:56:52.592 12 0 0 13.453
32.769998 -96.800154 376 376 28.44 1169 418 418 33.7 1265 158080 2015-07-23 02:56:52.791 2015-07-23 10:56:52.791 12 0 0 13.453
32.769963 -96.800186 368 368 28.79 1166 418 418 33.7 1265 158181 2015-07-23 02:56:52.892 2015-07-23 10:56:52.892 9 0 0 13.453
32.769948 -96.80019 363 363 28.79 1163 418 418 33.7 1265 158282 2015-07-23 02:56:52.993 2015-07-23 10:56:52.993 9 0 0 13.453
32.769957 -96.800182 357 357 28.83 1164 418 418 33.7 1265 158383 2015-07-23 02:56:53.094 2015-07-23 10:56:53.094 9 0 0 13.453
32.769948 -96.800192 352 352 29.58 1163 418 418 33.7 1265 158484 2015-07-23 02:56:53.195 2015-07-23 10:56:53.195 9 0 0 13.095
32.769917 -96.800203 346 346 28.82 1157 418 418 33.7 1265 158587 2015-07-23 02:56:53.298 2015-07-23 10:56:53.298 9 0 0 13.095
32.76987 -96.800233 320 320 33.89 1152 418 418 33.89 1265 158989 2015-07-23 02:56:53.700 2015-07-23 10:56:53.700 7 0 0 13.095
32.76986 -96.800244 313 313 35.06 1151 418 418 35.06 1265 159091 2015-07-23 02:56:53.802 2015-07-23 10:56:53.802 7 0 0 13.095
32.76987 -96.800238 306 306 38.03 1153 418 418 38.03 1265 159191 2015-07-23 02:56:53.902 2015-07-23 10:56:53.902 7 0 0 13.095
32.769849 -96.800251 283 283 41.84 1150 418 418 41.84 1265 159393 2015-07-23 02:56:54.104 2015-07-23 10:56:54.104 7 0 0 13.095
32.769849 -96.800251 283 283 41.84 1150 418 418 41.84 1265 159495 2015-07-23 02:56:54.206 2015-07-23 10:56:54.206 7 0 0 13.095
32.769801 -96.800281 267 267 39.06 1144 418 418 41.84 1265 159595 2015-07-23 02:56:54.306 2015-07-23 10:56:54.306 6 0 0 13.095
32.769812 -96.800275 259 259 35.28 1146 418 418 41.84 1265 159717 2015-07-23 02:56:54.428 2015-07-23 10:56:54.428 6 0 0 13.095
32.769806 -96.80028 250 250 37.65 1145 418 418 41.84 1265 159819 2015-07-23 02:56:54.530 2015-07-23 10:56:54.530 6 0 0 13.095
32.769677 -96.800306 223 223 51.15 1119 418 418 51.15 1265 160077 2015-07-23 02:56:54.788 2015-07-23 10:56:54.788 6 0 0 13.364
32.769673 -96.800313 205 205 53.55 1120 418 418 53.55 1265 160279 2015-07-23 02:56:54.990 2015-07-23 10:56:54.990 6 0 0 13.364
32.769642 -96.800307 195 195 55.71 1111 418 418 55.71 1265 160385 2015-07-23 02:56:55.096 2015-07-23 10:56:55.096 6 0 0 13.364
32.769658 -96.800304 186 186 53.85 1114 418 418 55.71 1265 160486 2015-07-23 02:56:55.197 2015-07-23 10:56:55.197 6 0 0 13.364
32.769637 -96.800312 177 177 56.95 1111 418 418 56.95 1265 160587 2015-07-23 02:56:55.298 2015-07-23 10:56:55.298 6 0 0 13.364
32.769577 -96.800296 167 167 59.36 1093 418 418 59.36 1265 160688 2015-07-23 02:56:55.399 2015-07-23 10:56:55.399 6 0 0 13.364
32.769553 -96.800302 158 158 63.88 1088 418 418 63.88 1265 160789 2015-07-23 02:56:55.500 2015-07-23 10:56:55.500 6 0 0 13.364
32.769569 -96.800304 149 149 64.29 1093 418 418 64.29 1265 160890 2015-07-23 02:56:55.601 2015-07-23 10:56:55.601 6 0 0 13.364
32.769544 -96.80029 140 140 69.4 1083 418 418 69.4 1265 160991 2015-07-23 02:56:55.702 2015-07-23 10:56:55.702 6 0 0 13.364
32.769487 -96.800281 130 130 65.43 1068 418 418 69.4 1265 161091 2015-07-23 02:56:55.802 2015-07-23 10:56:55.802 8 0 0 13.364
32.76946 -96.800285 121 121 70.14 1063 418 418 70.14 1265 161192 2015-07-23 02:56:55.903 2015-07-23 10:56:55.903 8 0 0 13.476
32.769485 -96.800274 112 112 64.41 1066 418 418 70.14 1265 161294 2015-07-23 02:56:56.005 2015-07-23 10:56:56.005 9 0 0 13.476
32.769459 -96.800277 103 103 67.87 1061 418 418 70.14 1265 161395 2015-07-23 02:56:56.106 2015-07-23 10:56:56.106 9 0 0 13.476
32.769376 -96.80019 76 76 57.26 1021 418 418 70.14 1265 161771 2015-07-23 02:56:56.482 2015-07-23 10:56:56.482 14 0 0 13.476
32.769376 -96.80019 76 76 57.26 1021 418 418 70.14 1265 161872 2015-07-23 02:56:56.583 2015-07-23 10:56:56.583 14 0 0 13.476
32.769334 -96.800142 49 49 58.16 1000 418 418 70.14 1265 162073 2015-07-23 02:56:56.784 2015-07-23 10:56:56.784 15 0 0 13.476
32.769315 -96.80013 40 40 55.33 993 418 418 70.14 1265 162184 2015-07-23 02:56:56.895 2015-07-23 10:56:56.895 15 0 0 13.476
32.769266 -96.800088 12 12 56.39 972 418 418 70.14 1265 162486 2015-07-23 02:56:57.197 2015-07-23 10:56:57.197 15 0 0 13.476
32.769266 -96.800088 12 12 56.39 972 418 418 70.14 1265 162587 2015-07-23 02:56:57.298 2015-07-23 10:56:57.298 15 0 0 13.476
32.769237 -96.800063 -5 -5 55.9 959 418 418 70.14 1265 162687 2015-07-23 02:56:57.398 2015-07-23 10:56:57.398 15 0 0 13.476
32.769198 -96.800045 -24 -24 55.71 946 418 418 70.14 1265 162788 2015-07-23 02:56:57.499 2015-07-23 10:56:57.499 16 0 0 13.008
32.76919 -96.80003 -34 -34 53.9 940 418 418 70.14 1265 162890 2015-07-23 02:56:57.601 2015-07-23 10:56:57.601 16 0 0 13.008
32.769168 -96.800022 -43 -43 56.14 934 418 418 70.14 1265 162991 2015-07-23 02:56:57.702 2015-07-23 10:56:57.702 16 0 0 13.008
32.76915 -96.800011 -53 -53 54.04 927 418 418 70.14 1265 163092 2015-07-23 02:56:57.803 2015-07-23 10:56:57.803 16 0 0 13.008
32.769139 -96.799998 -62 -62 56.48 921 418 418 70.14 1265 163192 2015-07-23 02:56:57.903 2015-07-23 10:56:57.903 16 0 0 13.008
32.76912 -96.799987 -72 -72 53.91 915 418 418 70.14 1265 163293 2015-07-23 02:56:58.004 2015-07-23 10:56:58.004 15 0 0 13.008
32.769099 -96.799978 -81 -81 56.1 908 418 418 70.14 1265 163605 2015-07-23 02:56:58.316 2015-07-23 10:56:58.316 15 0 0 13.008
32.769052 -96.799939 -109 -109 53.55 888 418 418 70.14 1265 163710 2015-07-23 02:56:58.421 2015-07-23 10:56:58.421 17 0 0 13.008
32.769043 -96.799921 -118 -118 55.64 882 418 418 70.14 1265 163811 2015-07-23 02:56:58.522 2015-07-23 10:56:58.522 17 0 0 13.008
32.769025 -96.799909 -127 -127 53.19 875 418 418 70.14 1265 163913 2015-07-23 02:56:58.624 2015-07-23 10:56:58.624 17 0 0 13.008
32.769025 -96.799909 -127 -127 53.19 875 418 418 70.14 1265 164014 2015-07-23 02:56:58.725 2015-07-23 10:56:58.725 17 0 0 13.213
32.769005 -96.799899 -136 -136 55.46 868 418 418 70.14 1265 164117 2015-07-23 02:56:58.828 2015-07-23 10:56:58.828 17 0 0 13.213
32.768997 -96.799881 -145 -145 52.88 862 418 418 70.14 1265 164218 2015-07-23 02:56:58.929 2015-07-23 10:56:58.929 17 0 0 13.213
32.76896 -96.799858 -162 -162 52.14 848 418 418 70.14 1265 164319 2015-07-23 02:56:59.030 2015-07-23 10:56:59.030 17 0 0 13.213
32.768953 -96.799841 -170 -170 54.22 843 418 418 70.14 1265 164421 2015-07-23 02:56:59.132 2015-07-23 10:56:59.132 17 0 0 13.213
32.768936 -96.799828 -179 -179 51.92 836 418 418 70.14 1265 164522 2015-07-23 02:56:59.233 2015-07-23 10:56:59.233 17 0 0 13.213
32.768917 -96.799817 -187 -187 53.95 829 418 418 70.14 1265 164623 2015-07-23 02:56:59.334 2015-07-23 10:56:59.334 17 0 0 13.213
32.768911 -96.799798 -195 -195 51.74 823 418 418 70.14 1265 164725 2015-07-23 02:56:59.436 2015-07-23 10:56:59.436 17 0 0 13.213
32.768892 -96.799787 -203 -203 53.63 816 418 418 70.14 1265 164826 2015-07-23 02:56:59.537 2015-07-23 10:56:59.537 17 0 0 13.213
32.768877 -96.799774 -211 -211 51.06 810 418 418 70.14 1265 164973 2015-07-23 02:56:59.684 2015-07-23 10:56:59.684 17 0 0 13.213
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32.99783 -96.85177 0 0 0.22 1 418 418 70.14 85397 46911824 2015-07-24 03:56:06.535 2015-07-23 11:56:06.535 9 0 0 17.12
32.99783 -96.85177 0 0 0.22 1 418 418 70.14 85397 46911925 2015-07-24 03:56:06.636 2015-07-23 11:56:06.636 9 0 0 17.12
32.99783 -96.85177 0 0 0.22 1 418 418 70.14 85397 46912026 2015-07-24 03:56:06.737 2015-07-23 11:56:06.737 9 0 0 17.13
32.99783 -96.85177 0 0 0.22 1 418 418 70.14 85397 46912128 2015-07-24 03:56:06.839 2015-07-23 11:56:06.839 9 0 0 17.13
32.99783 -96.85177 0 0 0.22 1 418 418 70.14 85397 46912229 2015-07-24 03:56:06.940 2015-07-23 11:56:06.940 9 0 0 17.13
32.99783 -96.85177 0 0 0.22 1 418 418 70.14 85397 46912329 2015-07-24 03:56:07.040 2015-07-23 11:56:07.040 9 0 0 17.13
32.99783 -96.85177 0 0 0.22 1 418 418 70.14 85397 46912430 2015-07-24 03:56:07.141 2015-07-23 11:56:07.141 9 0 0 17.13
32.99783 -96.85177 0 0 0.22 1 418 418 70.14 85397 46912531 2015-07-24 03:56:07.242 2015-07-23 11:56:07.242 9 0 0 17.13
32.99783 -96.85177 0 0 0.22 1 418 418 70.14 85397 46912632 2015-07-24 03:56:07.343 2015-07-23 11:56:07.343 9 0 0 17.13
32.99783 -96.85177 0 0 0.22 1 418 418 70.14 85397 46912733 2015-07-24 03:56:07.444 2015-07-23 11:56:07.444 9 0 0 17.13
32.99783 -96.85177 0 0 0.22 1 418 418 70.14 85397 46912834 2015-07-24 03:56:07.545 2015-07-23 11:56:07.545 9 0 0 17.13
32.99783 -96.85177 0 0 0.22 1 418 418 70.14 85397 46912935 2015-07-24 03:56:07.646 2015-07-23 11:56:07.646 9 0 0 17.13
32.99783 -96.85177 0 0 0.22 1 418 418 70.14 85397 46913036 2015-07-24 03:56:07.747 2015-07-23 11:56:07.747 9 0 0 16.981
32.99783 -96.85177 0 0 0.22 1 418 418 70.14 85397 46913138 2015-07-24 03:56:07.849 2015-07-23 11:56:07.849 9 0 0 16.981
32.99783 -96.85177 0 0 0.22 1 418 418 70.14 85397 46913239 2015-07-24 03:56:07.950 2015-07-23 11:56:07.950 9 0 0 16.981
32.99783 -96.85177 0 0 0.22 1 418 418 70.14 85397 46913340 2015-07-24 03:56:08.051 2015-07-23 11:56:08.051 9 0 0 16.981
32.99783 -96.85177 0 0 0.22 1 418 418 70.14 85397 46913441 2015-07-24 03:56:08.152 2015-07-23 11:56:08.152 9 0 0 16.981
32.99783 -96.85177 0 0 0.22 1 418 418 70.14 85397 46913542 2015-07-24 03:56:08.253 2015-07-23 11:56:08.253 9 0 0 16.981
32.99783 -96.85177 0 0 0.22 1 418 418 70.14 85397 46913643 2015-07-24 03:56:08.354 2015-07-23 11:56:08.354 9 0 0 16.981
32.99783 -96.85177 0 0 0.22 1 418 418 70.14 85397 46913744 2015-07-24 03:56:08.455 2015-07-23 11:56:08.455 9 0 0 16.981
32.99783 -96.85177 0 0 0.22 1 418 418 70.14 85397 46913845 2015-07-24 03:56:08.556 2015-07-23 11:56:08.556 9 0 0 16.981
32.99783 -96.85177 0 0 0.22 1 418 418 70.14 85397 46913946 2015-07-24 03:56:08.657 2015-07-23 11:56:08.657 9 0 0 16.981
32.99783 -96.85177 0 0 0.22 1 418 418 70.14 85397 46914047 2015-07-24 03:56:08.758 2015-07-23 11:56:08.758 9 0 0 17.027
32.99783 -96.85177 0 0 0.22 1 418 418 70.14 85397 46914149 2015-07-24 03:56:08.860 2015-07-23 11:56:08.860 9 0 0 17.027
32.99783 -96.85177 0 0 0.22 1 418 418 70.14 85397 46914250 2015-07-24 03:56:08.961 2015-07-23 11:56:08.961 9 0 0 17.027
32.997829 -96.85177 0 0 0.22 1 418 418 70.14 85397 46914361 2015-07-24 03:56:09.072 2015-07-23 11:56:09.072 9 0 0 17.027
32.997829 -96.85177 0 0 0.22 1 418 418 70.14 85397 46914532 2015-07-24 03:56:09.243 2015-07-23 11:56:09.243 9 0 0 17.027
32.997829 -96.85177 0 0 0.22 1 418 418 70.14 85397 46914634 2015-07-24 03:56:09.345 2015-07-23 11:56:09.345 9 0 0 17.027
32.997829 -96.85177 0 0 0.22 1 418 418 70.14 85397 46914735 2015-07-24 03:56:09.446 2015-07-23 11:56:09.446 9 0 0 17.027
32.997829 -96.85177 0 0 0.22 1 418 418 70.14 85397 46914835 2015-07-24 03:56:09.546 2015-07-23 11:56:09.546 9 0 0 17.027
32.997829 -96.85177 0 0 0.22 1 418 418 70.14 85397 46914936 2015-07-24 03:56:09.647 2015-07-23 11:56:09.647 9 0 0 17.027
32.997829 -96.85177 0 0 0.22 1 418 418 70.14 85397 46915037 2015-07-24 03:56:09.748 2015-07-23 11:56:09.748 9 0 0 17.027
32.997829 -96.85177 0 0 0 1 418 418 70.14 85397 46915138 2015-07-24 03:56:09.849 2015-07-23 11:56:09.849 9 0 0 17.095
32.997829 -96.85177 0 0 0.22 1 418 418 70.14 85397 46915239 2015-07-24 03:56:09.950 2015-07-23 11:56:09.950 9 0 0 17.095
32.997829 -96.85177 0 0 0 1 418 418 70.14 85397 46915340 2015-07-24 03:56:10.051 2015-07-23 11:56:10.051 9 0 0 17.095
32.997829 -96.85177 0 0 0.22 1 418 418 70.14 85397 46915440 2015-07-24 03:56:10.151 2015-07-23 11:56:10.151 9 0 0 17.095
32.997829 -96.85177 0 0 0 1 418 418 70.14 85397 46915541 2015-07-24 03:56:10.252 2015-07-23 11:56:10.252 9 0 0 17.095
32.997829 -96.85177 0 0 0.22 1 418 418 70.14 85397 46915644 2015-07-24 03:56:10.355 2015-07-23 11:56:10.355 9 0 0 17.095
32.997829 -96.85177 0 0 0.22 1 418 418 70.14 85397 46915745 2015-07-24 03:56:10.456 2015-07-23 11:56:10.456 9 0 0 17.095
32.997829 -96.85177 0 0 0.22 1 418 418 70.14 85397 46915845 2015-07-24 03:56:10.556 2015-07-23 11:56:10.556 9 0 0 17.095
32.997829 -96.85177 0 0 0.22 1 418 418 70.14 85397 46915946 2015-07-24 03:56:10.657 2015-07-23 11:56:10.657 9 0 0 17.095
32.997829 -96.85177 0 0 0.22 1 418 418 70.14 85397 46916047 2015-07-24 03:56:10.758 2015-07-23 11:56:10.758 9 0 0 17.095
32.997829 -96.85177 0 0 0.22 1 418 418 70.14 85397 46916148 2015-07-24 03:56:10.859 2015-07-23 11:56:10.859 9 0 0 17.133
32.997829 -96.85177 0 0 0 1 418 418 70.14 85397 46916350 2015-07-24 03:56:11.061 2015-07-23 11:56:11.061 9 0 0 17.133
32.997829 -96.85177 0 0 0 1 418 418 70.14 85397 46916451 2015-07-24 03:56:11.162 2015-07-23 11:56:11.162 9 0 0 17.133
32.997829 -96.85177 0 0 0.22 1 418 418 70.14 85397 46916558 2015-07-24 03:56:11.269 2015-07-23 11:56:11.269 9 0 0 17.133
32.997829 -96.85177 0 0 0.22 1 418 418 70.14 85397 46916659 2015-07-24 03:56:11.370 2015-07-23 11:56:11.370 9 0 0 17.133

ag0n

Interesting that I've seen at least three different video with the same "twitch" symptom in the last few days. Extreme bank angle, followed by crash.

JtrJr-UAV Pilot

DJI-BladeStrike Posted at 2015-9-22 18:12
Jerry, I don't understand how you think it's DJI's fault when a 3rd party equipment cause the failur ...

Blade,

I'm not faulting DJi. Prop guards are for added safety. DJI sells them and so do aftermarket manufacturers. I've used the stock DJI guards and I've used the aftermarket snap-ons. Although I rarely use them, I still have the hubs on both my P2 and my P3. If installed properly, I know of no issue with them. YMMV. Interesting that you respond to me on this particular issue but you nor any other DJI employee will respond to me regarding an issue that is affecting many more than just one. Would you (or have some other DJI representative) care to respond to my issue regarding the 1.4.1 update and the many "signal loss" issues being reported? I and many others would certainly appreciate some response.

Respectfully,

Jerry

JtrJr-UAV Pilot

JtrJr-UAV Pilot Posted at 2015-9-22 22:18
Blade,

I'm not faulting DJi. Prop guards are for added safety. DJI sells them and so do aftermark ...

Blade,

BTW, I took the time to go back and view your picture (I wish you guys would take the time to look at a few of the threads around here), The red circle is nice but the picture sucks. I cant see any damage to any wire. Glasses on or glasses off. It does appear as though the wire is very close to where the screw would go but I certainly wouldn't make the case of a shorted wire based on that picture. I sure wish you guys would respond to posts the way that some of us do.

Jerry

jimcloud74@yaho

TyroneMTurner Posted at 2015-9-23 02:24
but it flew fine 30 other times and even for the first part of this video. They sell prop guards s ...

I understand where you are coming from but I bet they are balking due to the prop guard hubs. It's not official, licensed dji is it? I hate it for you man. I really do.

maybe they will get you straight.

brycerichert

I think thing the poster is more pissed that DJI doesn't call him, acknowledge that they even have his quadcopter, doesn't answer phones, and treats the customer with a total lack of respect. They've taken in a billion dollars off these things and put no money back into support. Hell, even a million or two would fix that support issues... 5 million tops... which is one point of revenue? come on... that is easy.... They didn't even work with IOS9? With that much money, how could you NOT work with the platform that most of their users are on. Pretty unprofessional.... and to have crappy support on top of that is ugly.

Phuglie

DJI-BladeStrike Posted at 2015-9-22 22:37
The reason for the repair charge and craft not covered under warranty is the use of third party prop ...

I assume you unscrewed the 4 screws on the arm to lift the motor up for you to inspect it?

sploodge

JtrJr-UAV Pilot Posted at 2015-9-23 04:25
Blade,

BTW, I took the time to go back and view your picture (I wish you guys would take the time ...

The picture ( although not iFixIt quality ) clearly shows the issue.

The motors have a little plastic "baffle" on the metal motor mount. Its purpose I assume is to create a separation between the ends of the screws and the internals/wiring of the motor.

In the image Blade posted you can see that the "baffle" has been pushed up way beyond the motor mount by the screw and has squashed the motors cable against the stator and also damaged it.

Damage..

"baffler" seperating the motor mount/screwhead from the internals

As you see, the standard motor screws barely lift the "baffler" on the motor mount.

Bummed that someone needs to fork out more money to repair it but its a clear lesson learnt when thinking of attaching anything to the Phantom without first thinking of the consequences, one of them being that if it falls from the sky, DJI are going reject warranty claims if some thingymabob you bought off Ebay was the cause. Stick to authorised parts or accept the risks...

Flight Raptor

DJI-BladeStrike Posted at 2015-9-23 05:37
The reason for the repair charge and craft not covered under warranty is the use of third party prop ...

That's some pretty hard evidence.....I think I'll go detach my prop guards and check that my screws aren't too long and poking into wires!

Hate to say it, but this kind of proves the fail wasn't due to a DJI mfg issue, but due to the screws installed with the prop guards.

Flight Raptor

TyroneMTurner Posted at 2015-9-23 10:33
well I didn't even have the prop guards attached.. DJI sell prop guards so they can't think they do ...

Love to support my fellow members, but this isn't a case of if you had the guards on at the time of the flight or not. This is damage that the screw caused to the wire from the guard install in the first place....this caused fatigue on the wire and it finally failed.

Truly sucks this happened....maybe you should try pushing back on the company that sold the prop guards with the picture that bladstrike showed to see if they stand behind their product.

JtrJr-UAV Pilot

sploodge Posted at 2015-9-23 07:13
The picture ( although not iFixIt quality ) clearly shows the issue.

The motors have a little plas ...

Sploodge,

Appreciate the info and explanation. The picture is too blurry for me to make a true assessment. I understand the concept but can't ascertain the wire is damaged enough to have caused the initial issue. Since I have snap-on prop guards on both of my birds and have had my P2 completely apart on many occasions I understand the need to be extremely cautious with both the path of the wires and utilizing the appropriate screws.

Jerry

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	2015-9-22 Use props