Hello People
in the last few weeks, I noticed that when I capture master shots with my mini 3 pro ( with DJI RC) the capture of the raw video while flying works perfectly.
I use the DJI fly app on my iPhone to "edit" the template master shots but when I try to do that an error message pops up about the configuration file.
I'm not sure whether the problem is with the drone or with my iPhone because when I tried to edit with templates on the RC it worked fine (not recommended due to low-res and sound not being available)

I was trying to reinstall the DJI Fly app on my iPhone and it didn't help.
i was trying to reinstall the aircraft firmware using DJI Assistant (for windows)
non of them worked.

I'm frustrated and missing beautiful shots in weddings of friends family and customers, please help me and share if you also have this issue or have creative ideas how to solve it -  just don't tell me to edit it by myself, I want the app  

techincal information:
DJI mini 3 Pro with  DJI RC (combo) - latest version per today (21/09/2021)
iPhone 14 Pro Max IOS 18.1 beta ( was official IOS 18 last week but also falied to edit) - DJI fly App - latest version

Hello! I have the exact same problem, please help.
I have tried everything, including reinstalling my app, downloading and creating a Mastershot from my phone. I have made sure to completely film the entire Mastershot video, so the length is correct as well.
I encounter the same error message, about “Unable to use template without configuration files”. Please help!

The drone is still turned on right?

Hi there,
thank you for reaching out.

Please make sure that your mobile device is using the latest DJI Fly app version, please download the APP using the link below. Looking forward to your response.

https://www.dji.com/global/downloads/djiapp/dji-fly

djiuser_SmSc4zhjgMjr Posted at 9-21 11:11
Hello! I have the exact same problem, please help.
I have tried everything, including reinstalling my app, downloading and creating a Mastershot from my phone. I have made sure to completely film the entire Mastershot video, so the length is correct as well.
I encounter the same error message, about “Unable to use template without configuration files”. Please help!

Hi there,
thank you for reaching out.

We apologize for the inconvenience. Please try reinstalling the app and downloading it from our website to ensure you're using the latest version.

https://www.dji.com/gr/downloads/djiapp/dji-fly

Please keep us posted. Thank you.

Hey
as i mentioned before, i have used the latest release of the app avilable in the App store yesterday (21/09/2024) and was also trying to reinstall in yesterday.

to make sure we straight up I validated the version on my iPhone which published last week 1.14.2
the drone version is 01.00.0900

note that on my friend's Android 14 Tablet running the same version (1.14.2)  the editing of master shots works well with no error.

I also have the exact same problem. Latest versions of everything. iPhone iOS 16

I have the same issue.

We are having the same issue on ours.

DJI Diana Posted at 9-21 20:44
Hi there,
thank you for reaching out.

your assistance will be appreciated.
other way, please instruct how to open bug report to make sure it will be fixed since it looks like IOS app problem only

DJI Diana Posted at 9-21 20:42
Hi there,
thank you for reaching out.

Hello, any updates? I am using the latest app and firmware on drone and my iPhone.

DJI Diana Posted at 9-21 20:42
Hi there,
thank you for reaching out.

Hello, any updates? I am using the latest app and firmware on drone and my iPhone.

Hey! So finally is some solutions of this problem?

shayel_b Posted at 9-21 22:46
Hey
as i mentioned before, i have used the latest release of the app avilable in the App store yesterday (21/09/2024) and was also trying to reinstall in yesterday.

Hi there,
thank you for reaching out.

If the issue persists after DJI Fly is updated to the latest version, please provide and submit the following information to us. We will collect and forward it to the relevant team for further checking.

1. Original footage
2. App logs
3. Aircraft logs

Looking forward to your response. Thank you.

djiuser_dq0nRmRj2S56 Posted at 9-23 19:54
I have the same issue.

Hi there,
thank you for reaching out.

Please update the App to the latest version and see if you can isolate the issue. Let us know if the issue persists.

Looking forward to your response. Thank you.

DJI Diana Posted at 9-28 01:05
Hi there,
thank you for reaching out.

Hello friend,
as i said before, my iPhone is updated to the latest version of the app released 2 weeks ago and the problem keep going.

as i was understand it's a common issue in IOS only since on android tablet it's works fine.

about the information you requested:
1. where i can find the app log ?
2. for the aircraft log - do you have dedicated platform? the log is 800MB approx and I'm not sure it supposed to be shared with everyone:
3. send original footage - upload it to where? it's 500MB video

Hello there, I am still having these same issues. Everything I have is iOS, but my shots from a few months ago were fine but now it’s been this problem for a while and I can’t seem to get a fix. Has there been any solid fix or solution to this yet yet? Extremely frustrating

I want to say that the DJI software/app “thinks “ the master shot was ended prematurely. This is rare in my experience. In a 1.5 years across multiple mini pro 3s and 4s… happened twice. Never ever able to get that going. Probably could use the general export of video and use some other auto editing app, but the ease of convenience may be gone

Same here, the Mastershots function is now completely useless. I have tried everything including reinstalling and making sure I am on the latest software. Older master shots on the SD card that have worked, now give the same error "MasterShots configuration file missing".
DJI please fix this ASAP.

shayel_b Posted at 9-28 06:39
Hello friend,
as i said before, my iPhone is updated to the latest version of the app released 2 weeks ago and the problem keep going.

Hi there,
thank you for reaching out.

We apologize for the delayed response. Should the problem continue, kindly send a personal message to me, and I will provide assistance from that point.

fans62f9b23d Posted at 10-4 05:16
Same here, the Mastershots function is now completely useless. I have tried everything including reinstalling and making sure I am on the latest software. Older master shots on the SD card that have worked, now give the same error "MasterShots configuration file missing".
DJI please fix this ASAP.

Hi there,
thank you for reaching out.

We apologize for the inconvenience. Could you please confirm the model of the drone you are using? Additionally, could you inform me about the mobile device you are using? Please provide the screenshot of the prompt message you received.

Looking forward to your response.

djiuser_SmSc4zhjgMjr Posted at 9-27 07:42
Hello, any updates? I am using the latest app and firmware on drone and my iPhone.

Hi there,
thank you for reaching out.

We apologize for the inconvenience and the delay in our response. Could you please confirm if you have received the prompt message similar to the one sent to the original poster? If so, kindly send a personal message to me.

Looking forward to your response.

Aaron Myers Posted at 10-2 15:40
Hello there, I am still having these same issues. Everything I have is iOS, but my shots from a few months ago were fine but now it’s been this problem for a while and I can’t seem to get a fix. Has there been any solid fix or solution to this yet yet? Extremely frustrating

Hi there,
thank you for reaching out.

We apologize for the delayed response. Could you confirm whether you received the same prompt message as the original poster? Kindly share a screenshot of any prompt message you have received with us.

Please keep us posted.

DJI Diana Posted at 10-5 00:38
Hi there,
thank you for reaching out.

Hi there, DJI Mini pro 3 fully updated. iPhone 15 pro max fully updated + latest version of DJI FLY app. Also on my iPad Air same failure.
Message is in Dutch

fans62f9b23d Posted at 10-5 07:10
Hi there, DJI Mini pro 3 fully updated. iPhone 15 pro max fully updated + latest version of DJI FLY app. Also on my iPad Air same failure.
Message is in Dutch
[view_image]

Hi there,
thank you for reaching out.

We apologize for the delayed response. Should the problem continue, kindly send a personal message to me, and I will provide assistance from that point.

DJI Diana Posted at 10-5 23:20
Hi there,
thank you for reaching out.

Thanks,
Today I shot a new Mastershot. Same result still unable to create the master shot on my device via quick sync.

fans62f9b23d Posted at 10-6 07:24
Thanks,
Today I shot a new Mastershot. Same result still unable to create the master shot on my device via quick sync.

Hi there,
thank you for reaching out.

We apologize for the inconvenience. Please review your personal message through a web browser and respond there if you require assistance. I have sent you a message.

Looking forward to your response.

DJI Diana Posted at 10-5 23:20
Hi there,
thank you for reaching out.

Dear Diana,

I wanted to bring to your attention that the issue discussed in this topic is not an isolated case but a general problem affecting multiple iOS users. Given the widespread nature of this issue, it would be greatly appreciated if a prompt resolution could be prioritized.

Many users are currently experiencing difficulties, and a timely fix would help restore their experience with DJI products.

Thank you very much for your support and attention to this matter. Please let me know if there are any updates regarding the progress of resolving this issue.

Best regards

Same problem here...Iphone 15 pro max fully updated and DJI Mini 3 Pro fully updated

Hi,

I have the same issue. When I transfer a mastershot to my iPhone. I got the issue that the templates is not loaded

I have the same issue. I have an iPhone 12 max pro - latest version and a DJI Mini 3 Pro latest version (drone received yersterday and applied software update today). Just to show DJI it is not a problem with certain iPhones but a general problem with IOS users.
Best regards,
Horst

djiuser_T3mQeOeDAzbB Posted at 10-9 02:13
Hi,

I have the same issue. When I transfer a mastershot to my iPhone. I got the issue that the templates is not loaded

Hi there,
thank you for reaching out.

We apologize for the inconvenience. Could you please share the screenshot of the prompt message you received? Is it the same as the original post?

Looking forward to your response.

djiuser_ex4vbKOQBn2V Posted at 10-9 06:13
I have the same issue. I have an iPhone 12 max pro - latest version and a DJI Mini 3 Pro latest version (drone received yersterday and applied software update today). Just to show DJI it is not a problem with certain iPhones but a general problem with IOS users.
Best regards,
Horst

Hi there,
thank you for reaching out.

We apologize for the delayed response. Should the problem continue, kindly send a personal message to me, and I will provide assistance from that point.

djiuser_e9iuY2bQR2Fp Posted at 10-7 06:21
Dear Diana,

I wanted to bring to your attention that the issue discussed in this topic is not an isolated case but a general problem affecting multiple iOS users. Given the widespread nature of this issue, it would be greatly appreciated if a prompt resolution could be prioritized.

Hi there,
thank you for reaching out.

We apologize for the inconvenience. Please review your personal message through a web browser and respond there if you require assistance. I have sent you a message.

Looking forward to your response.

Same problem and it’s been this way for weeks. IPhone 13 Pro Max and everything has been updated. It says the exact same thing as the original post.

djiuser_HjiJSH2IeK06 Posted at 10-11 00:19
Same problem and it’s been this way for weeks. IPhone 13 Pro Max and everything has been updated. It says the exact same thing as the original post.

Hi there,
thank you for reaching out.

We apologize for the inconvenience. Please check your personal messages. I have sent a message to you.

Same problem. IPhone 14 Pro Max and everything has been updated. It says the exact same thing.

Hi Diana, I’m having the exact same issue as the original post as well (configuration file missing). Everything updated and still doesn’t work. Could you please shed some light on how I can fix it? Thanks.

Saaibi Posted at 10-11 12:06
Same problem. IPhone 14 Pro Max and everything has been updated. It says the exact same thing.

Hi there,
thank you for reaching out.

We apologize for the inconvenience. Please check your personal messages. I have sent a message to you.

djiuser_B59YzVbZjVb1 Posted at 10-11 17:10
Hi Diana, I’m having the exact same issue as the original post as well (configuration file missing). Everything updated and still doesn’t work. Could you please shed some light on how I can fix it? Thanks.

Hi there,
thank you for reaching out.

We apologize for the inconvenience. Please check your personal messages. I have sent a message to you.