I have set orientation lock ON

I did also do calibration. of horizon

However when I take video the horizon is locked at an angle and not level

Could you provide more details, what activity is being undertaken when filming, was the horizon calibration done on an appropriate flat surface, did you attempt re-calibration & film again.

I was in the sea metal detecting. Yes calibration done on a table as per instructions. I did not review footage whilst i was in the sea (who does that ?)

I am going to reset the camera and start again.

In the sun Posted at 9-22 05:16
I was in the sea metal detecting. Yes calibration done on a table as per instructions. I did not review footage whilst i was in the sea (who does that ?)

I am going to reset the camera and start again.

I don’t ask if you’d reviewed footage in the sea only if you had tried recalibration & filming again perhaps I should have qualified after seeing the footage.  Where was the camera mounted could it be some kind of magnetic interference from your dectector equipment?  I have tested both my OA5s but cannot replicate the issue.

Nothing magnetic on me. Except the mount.
As I said I have reset camera and will test again next time I go out.

Hi, there
We apologize for the inconvenience that you are encountering.
Could you please check if the Action 5 pro firmware version is V01.00.07.30?
If not,  please connect to the Mimo App to upgrade the firmware.
Please keep us update after trying , thanks.

no, it previous version release on day camera became available.

I am not seeing option to update in mimo to version you mention

your home page shows this version only.

[img]https://forum44.djicdn.com/data/attachment/forum/blob:https://forum.dji.com/56c88978-95d2-4617-a8c2-29a945cfe922[/img]

which is what I am on

no upadate available in Mimo

There is no new v01.00.07.50 version available for download.

DJI Wanda Posted at 10-10 03:30
Hi, there
We apologize for the inconvenience that you are encountering.
Could you please check if the Action 5 pro firmware version is v01.00.07.50?

Hi

I cannot see this version of firmware anywhere.

Please advise

In the sun Posted at 10-10 20:44
Hi

I cannot see this version of firmware anywhere.

Sorry for the confusion. To avoid any misunderstanding. We corrected the comment above.
At the same time, may I know the current firmware version you have? We will forward your situation to our engineering team to further check and see how to sort it out, thanks.

DJI Wanda Posted at 10-12 07:33
Sorry for the confusion. To avoid any misunderstanding. We corrected the comment above.
At the same time, may I know the current firmware version you have? We will forward your situation to our engineering team to further check and see how to sort it out, thanks.

This is incredibly disappointing .

I was hoping that the new firmware would fix the HB problem.

I am on the latest firmware as I told you, released on the 19th September.

What is the timescale on new firmware as I need to decide in the next few days if I return the camera or not and get a refund. As this is a deal breaker for me.

I do lots of short sequences normally and I cant wait for 20 seconds or more from start of recording for it to sort itself out.

Please advise urgently.

Thanks

In the sun Posted at 10-12 08:23
This is incredibly disappointing .

I was hoping that the new firmware would fix the HB problem.

Sorry for the inconvenience. For your situation, it is suggested you could try to perform the calibration for more times, bases on the result in Horizon Calibration.

If the angle change in the Roll axis is within ±1°, please no worries, this is a normal phenomenon and you could feel free to use the product.

If the angle change in the Roll axis exceeds ±1°, please send the product back for further inspection. You could go to the following link, https://repair.dji.com/, to create a case and send back. Thanks.

DJI Wanda Posted at 10-13 05:55
Sorry for the inconvenience. For your situation, it is suggested you could try to perform the calibration for more times, bases on the result in Horizon Calibration.

If the angle change in the Roll axis is within ±1°, please no worries, this is a normal phenomenon and you could feel free to use the product.

I have done calibration multiple times.

If you look at the video I sent you you will see the horzon float all over the place more than 20 degrees for the first 20 seconds of recording (and each recoring)
Also other people are experiencing same problem. So sending it in for repair is waste of time.

If you cant fix this by firmware update I will return camera to seller.

I need to know in the next couple of days an ETA on firmware.

Well what is happening on the firmware ?

In the sun Posted at 10-13 05:57
I have done calibration multiple times.

If you look at the video I sent you you will see the horzon float all over the place more than 20 degrees for the first 20 seconds of recording (and each recoring)

Hi, there
We have not yet received any information related to your question.
Please stay tuned to DJI's official website, as we will update the latest news on the official website as soon as we receive it.
Thank you for your understanding and interest in DJI.

Sorry but If you cant give me some more information I have no alternative to return camera for a refund.
There must be someone in your organisation that know info.

Also given fact I was advised on new version number last week

Trying to better understand the issue at Hand,

If we choose to look at our cameras orientation this is where  we do that  Would it make a difference, think not


In our settings, we are  on the  Resolutions, fps, and EIS HB, with STD Dewarp (sorry camera contrast is a killer)



And when we go through the camera screen it will be like so


And if it does not work like in these videos  Handheld to stationary,



We then must remove the camera frame, and tripod and set up for calibration


I find that if I reach towards the camera it senses movement and the camera adjusts. further testing is needed and with Subject tracking as that may use the gyro,  EIS is more or less not used and software is.

I hope my sample shots are helpful it shows that  HB is not perfectly 100% spot on but does the best it can do in the situation in.  testing on water and Sea rolls is not going to be ideal testing grounds, stresses the HB to act as quickly as possible for correction and causes it to be Off-balanced How I see it.   Would a gimbal and EIS off work, no not for Sea   unless its a waterproof gimbal

Fishycomics Posted at 10-14 03:43
Trying to better understand the issue at Hand,

If we choose to look at our cameras orientation this is where  we do that  Would it make a difference, think not

This is the problem with Osmo Action 5
On the start of EVERY recording even if camera is NOT turned off between recording the camera takes 20-25 seconds to stabilise.

I have confirmed with other camera OA5 users they experience the same issue.

(I do not get this with OA4)

I was told last week there was a firmware update to fix this but DJI and now hiding under shell on issue.

I have directly sent this video to DJI showing the problem.

For me this is a deal breaker as I normally do lots of short recordings of less than 30 seconds.
I cannot wait for camera to sort itself out each time.
I need either a fix or I return camera to seller to get refund.

Totally Respect that:

FWIW I return it, before the Return expires, wait  for the actual fix, and if you do get   new OA5P maybe the new one will be trouble free. or use the OA4 and wait

I have the same problem. Orientation lock not working

IHI Posted at 11-1 08:03
I have the same problem. Orientation lock not working

try resetting the camera and then do a calibration on it.

The new firmware solved a lot of problems as well, so ensure you are running latest.

In the sun Posted at 11-1 08:06
try resetting the camera and then do a calibration on it.

The new firmware solved a lot of problems as well, so ensure you are running latest.

Hi, thanks for the reply. I did a factory reset after upgrading to the latest firmware. The next step was horizontal calibration. No luck so far. I'll post a video later. I'm really surprised how the orientation lock can't work. I'm starting to wonder if I'm missing something. Firmware Version: 01.01.05.20
Camera Firmware Version: 10.00.10.18
VIDEO

OK, I see problem

HB mode is only upto 45 deg tilt.
If you want 360, rotation of camera  you need to turn on rocksteady, though not all resolutions are supported.

In the sun Posted at 11-3 20:41
OK, I see problem

HB mode is only upto 45 deg tilt.

Hi, thanks for quick reply. I tried RS/RS+ 2,7K/25fps,30fps, RS/RS+ 2,7K / 4K - not working

IHI Posted at 11-3 19:34
Hi, thanks for the reply. I did a factory reset after upgrading to the latest firmware. The next step was horizontal calibration. No luck so far. I'll post a video later. I'm really surprised how the orientation lock can't work. I'm starting to wonder if I'm missing something. Firmware Version: 01.01.05.20
Camera Firmware Version: 10.00.10.18
VIDEO

Also I found the video on You Tube showing 360 locked rotation with 2,7K/30 HB (not rocksteady)

In the sun Posted at 11-3 20:41
OK, I see problem

HB mode is only upto 45 deg tilt.

For some reasons inexplicable to me, the Orientation Lock started working with 2,7K/30 HB.

It should work with 4k to 45 deg, maybe something changed in the latest firmware version ?

In the sun Posted at 11-4 01:48
It should work with 4k to 45 deg, maybe something changed in the latest firmware version ?

Nobody knows... Let's hope that in the next update the DJI  will try to fix the mess.. I'm really surprised by the poor quality of the camera software. It's so easy to disable the orientation lock button for unsupported resolutions.

reposted in horizon balancing topic