Hi, I had an accident with my avata where it tumbled from the sky and hit the ground. The guards don't seem to be damaged but now my props are rubbing against the guard. can anyone help before I send it off to dji refresh.

Hi there. We are sorry to hear about this.  In a situation like this, the best course of action would be to submit an online repair request through the link here: https://www.dji.com/us/support/repair. This will allow our certified technicians to fully inspect the device. Please rest assured that this will be taken care of and handled accordingly.

You probably bent the prop guard to where the props hit it while armed. Are you sure there is no signs of any kind of damage to the guard? If that is your problem you dont have to send it back with using care refresh if you have the original avata. They sell a replacement prop guard on DJI website or amazon and you can easily replace yourself. There are plenty of youtube videos on how to replace, also it will save you a care refresh incase you damage camera or motors. Hope this helps

Bsaner Posted at 9-22 19:31
You probably bent the prop guard to where the props hit it while armed. Are you sure there is no signs of any kind of damage to the guard? If that is your problem you dont have to send it back with using care refresh if you have the original avata. They sell a replacement prop guard on DJI website or amazon and you can easily replace yourself. There are plenty of youtube videos on how to replace, also it will save you a care refresh incase you damage camera or motors. Hope this helps

Hi, thanks for the reply. I ordered some more props and fitted them, the drone is flying perfectly. I must have bent the old props out of shape.

DJI Natalia Posted at 9-22 14:21
Hi there. We are sorry to hear about this.  In a situation like this, the best course of action would be to submit an online repair request through the link here: https://www.dji.com/us/support/repair. This will allow our certified technicians to fully inspect the device. Please rest assured that this will be taken care of and handled accordingly.

Hi, I changed the props and the drone is fine. How do I cancel the dji care refresh as they wanted me to post it to them

Hari786 Posted at 9-23 11:03
Hi, I changed the props and the drone is fine. How do I cancel the dji care refresh as they wanted me to post it to them

just stop replying to them lol, or say something like, I have solved the issue whatever whatever

Hari786 Posted at 9-23 11:03
Hi, I changed the props and the drone is fine. How do I cancel the dji care refresh as they wanted me to post it to them

Hi there, thank you for reaching out and we're glad to hear that the issue has been fixed. May I confirm if you've submitting repair request previously? If yes, could you please share us the case number for us to check on this for you?

Looking forward to your reply. Thank you for your understanding.