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DJI RC SOUND NOT WORKING BUG
511 13 2024-9-25
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Harley080
lvl.2
Flight distance : 3894144 ft
United Kingdom
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For some reason my dji rc sound isnt working all of a sudon?
I havent changed anything and i have treid to reset the controller but still nothing and i can seem to find any tutorials online.
Hopefuly this will be resolved in an update soon because it very annoying!
2024-9-25
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DJI Tony
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Hi there. Sorry to hear you are having this problem. Could you please tell us what sound are you talking about, all the sounds or the shutter sound? Could you please send us a video of your problem so we can help you better?
2024-9-26
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Harley080
lvl.2
Flight distance : 3894144 ft
United Kingdom
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DJI Tony Posted at 9-26 02:59
Hi there. Sorry to hear you are having this problem. Could you please tell us what sound are you talking about, all the sounds or the shutter sound? Could you please send us a video of your problem so we can help you better?

The overall sound of the controller isn't working, the tap sounds, the 5th and takeoff voice, obstacle avoidance warnings.
Here is the link to the video of the controller with the sound no working even though its not on mute and the volume is all they way up.
https://www.youtube.com/shorts/T6VAfkIGMlw?feature=share
as you can see 4th button works but nothing else does.
2024-9-26
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DJI Tony
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Harley080 Posted at 9-26 09:05
The overall sound of the controller isn't working, the tap sounds, the 5th and takeoff voice, obstacle avoidance warnings.
Here is the link to the video of the controller with the sound no working even though its not on mute and the volume is all they way up.
https://www.youtube.com/shorts/T6VAfkIGMlw?feature=share

Hi there. Does your remote control make a sound when it turns on and off? If not, the speaker of the remote control is broken. We recommend that you send it back for repair. Here is the link: https://repair.dji.com/repair/index
If you have any other questions, please feel free to contact us.
2024-9-26
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Harley080
lvl.2
Flight distance : 3894144 ft
United Kingdom
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DJI Tony Posted at 9-26 20:40
Hi there. Does your remote control make a sound when it turns on and off? If not, the speaker of the remote control is broken. We recommend that you send it back for repair. Here is the link: https://repair.dji.com/repair/index
If you have any other questions, please feel free to contact us.

yes it makes a sound when you turn it on and off, its just any other sounds just don't work.
2024-9-27
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DJI Susan
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Harley080 Posted at 9-27 07:43
yes it makes a sound when you turn it on and off, its just any other sounds just don't work.

Hello. You can restore the factory settings and see if there is any sound. If there is still no sound, please use your phone to record the playback process, and you need to record the process of adjusting the volume.
2024-9-27
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Harley080
lvl.2
Flight distance : 3894144 ft
United Kingdom
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DJI Susan Posted at 9-27 19:50
Hello. You can restore the factory settings and see if there is any sound. If there is still no sound, please use your phone to record the playback process, and you need to record the process of adjusting the volume.

I have already tried factory resetting, the power on/off sounds still work.
Here is a video of me showing the volume slider going up and yet nothing is playing.
https://www.youtube.com/shorts/T6VAfkIGMlw?feature=share
2024-9-27
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DJI Susan
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Harley080 Posted at 9-27 23:46
I have already tried factory resetting, the power on/off sounds still work.
Here is a video of me showing the volume slider going up and yet nothing is playing.
https://www.youtube.com/shorts/T6VAfkIGMlw?feature=share

Hello. Thank you for the video you provided. We will feedback to our engineers for further check and will follow up with them. Once we get the results, we will update you soon.
2024-9-28
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Harley080
lvl.2
Flight distance : 3894144 ft
United Kingdom
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DJI Susan Posted at 9-28 01:11
Hello. Thank you for the video you provided. We will feedback to our engineers for further check and will follow up with them. Once we get the results, we will update you soon.

Great, hopefully something can be done to fix it as its very annoying.
2024-9-28
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DJI Susan
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Harley080 Posted at 9-28 09:49
Great, hopefully something can be done to fix it as its very annoying.

Hello, after inspection by our engineering team, we recommend that you send the remote control back for repair.You could complete the online repair request on our official website and return it for further diagnosis. Here is the link: https://repair.dji.com/gb/repair/index
2024-9-28
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djiuser_4TN5J95N6Hoj
New
United States
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I’m also experiencing the same exact problem.  No sound coming from controller other than the power on sound.  Tried restoring back to factory settings and still nothing.  Also tried reinstalling the latest firmware but still no audio from speaker on controller.
1-7 18:23
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DJI Wanda
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djiuser_4TN5J95N6Hoj Posted at 1-7 18:23
I’m also experiencing the same exact problem.  No sound coming from controller other than the power on sound.  Tried restoring back to factory settings and still nothing.  Also tried reinstalling the latest firmware but still no audio from speaker on controller.

Hi, there
Thanks for your question.
Could you please take a video showing the operating process?
We will check it further for you, thanks.
1-7 23:09
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Harley080
lvl.2
Flight distance : 3894144 ft
United Kingdom
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djiuser_4TN5J95N6Hoj Posted at 1-7 18:23
I’m also experiencing the same exact problem.  No sound coming from controller other than the power on sound.  Tried restoring back to factory settings and still nothing.  Also tried reinstalling the latest firmware but still no audio from speaker on controller.

Yes it’s really annoying, i eventually had to send it to be repaired at dji and it was a buzzer (speaker) issue and it had broken, luckily it was under warranty so they repaired it and sent me it back like new
1-8 14:01
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DJI Mindy
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Harley080 Posted at 1-8 14:01
Yes it’s really annoying, i eventually had to send it to be repaired at dji and it was a buzzer (speaker) issue and it had broken, luckily it was under warranty so they repaired it and sent me it back like new

Hi Harley, we are glad to hear that your device has been repaired. If you encounter any problems in the future, please feel free to contact us. Thank you for your understanding.
1-8 17:22
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