Hi everyone,
After performing the latest firmware update on my DJI NEO, it won't turn on anymore. The indicator lights show up normally while charging, but when I press and hold the power button, the device doesn't turn on and doesn't give any message.
I’ve tried fully charging the battery and repeating the process, but with no success. Has anyone else experienced this issue or knows how to fix it?
I appreciate any help in advance!

Probably best to record a video for DJI support showing:

1) drone on the charger seeing all 4 leds are solid
2) disconnect the charger and press the power button once to see if the leds light up
3) try to power it on to show what (if anything) happens

I've just performed the firmware update, and the Neo starts up just fine. Hope you find the solution.

Hi there, thank you for reaching out and we do apologize for the trouble caused. Could you please share us a video recording demonstrating the issue for us to have a better understanding and advise you accordingly?

Looking forward to your response. Thank you!

I have the same issue

I had the same problem. I connected my controller to the neo using the cable that came in the package. Then pressed the neo start button and it started.

I noticed you said press and hold, the proper method is a two press and hold, so press twice and hold on the 2nd press. I learned this when I had an issue at first few uses.

I just bought dji neo and charged it to 4 dots. When i press the power button, the lights will just go on but it does not start operating

KanGs Posted at 10-25 16:24
I just bought dji neo and charged it to 4 dots. When i press the power button, the lights will just go on but it does not start operating

Hi there,
thank you for reaching out.

Have you activated the drone yet? The DJI Fly app is required for activating DJI Neo. Note that an internet connection is required for activation. Different product combos have different activation methods.

Activating without using remote controller

1. Enable Wi-Fi on the smartphone.
2. Make sure the smartphone is connected to the internet. Open DJI Fly, then register or log in to your DJI account.
3. Press, then press and hold the power button for two seconds to power on DJI Neo.
4. Tap Connection Guide on the bottom right corner of the DJI Fly app, select DJI Neo, and then follow the on-screen instructions to complete connection and activation.

Activating using remote controller

1. Connect DJI RC-N3 to your mobile device.
2. Make sure the mobile device is connected to the internet. Open DJI Fly, then register or log in to your DJI account.
3. Press, then press and hold the power button for two seconds to power on DJI Neo.
4. Tap Connection Guide on the bottom right corner of the DJI Fly app, select DJI Neo, and then follow the on-screen instructions to complete connection and activation.

We hope this information is helpful.

Hi unfortunately I am also having the same issue since downloading the latest firmware. Strangely if I put my neo on the charge it will turn on and stay on. I have also tried a small power pack and it will turn on. Any advice please

With reference to above reply I have three fully charged battery's that I have tried.

Same issue, i need more than 20 times to switch on the Neo

fansb9c81a0b Posted at 11-7 08:39
Hi unfortunately I am also having the same issue since downloading the latest firmware. Strangely if I put my neo on the charge it will turn on and stay on. I have also tried a small power pack and it will turn on. Any advice please

Hi there,
thank you for reaching out.

We apologize for the inconvenience. Could you please provide a video of the issue in operation? This would allow us to better analyze the situation.

Please keep us updated.

dito888 Posted at 11-7 09:04
Same issue, i need more than 20 times to switch on the Neo

Hi there,
thank you for reaching out.

We apologize for the inconvenience. Have you attempted the technique mentioned in reply #9?

Press, then press and hold the power button for two seconds to power on DJI Neo.

DJI Diana Posted at 11-8 02:04
Hi there,
thank you for reaching out.

Hi Diana, not sure what happened but the good news is the Neo is back up and running. Many thanks for your support over this issue and hopefully I will not need to use this excellent site again.
Gerry

fansb9c81a0b Posted at 11-8 09:06
Hi Diana, not sure what happened but the good news is the Neo is back up and running. Many thanks for your support over this issue and hopefully I will not need to use this excellent site again.
Gerry

Hi there,
thank you for reaching out.

We appreciate the update provided and are glad your issue has been resolved.

Feel free to contact us if you have any other questions.

2Old2Skate Posted at 10-25 08:04
I noticed you said press and hold, the proper method is a two press and hold, so press twice and hold on the 2nd press. I learned this when I had an issue at first few uses.

Okay, thanks for solving my problem. I have watched many videos about the proper way to power on the Neo, and they all said to do one short press followed by a long, two-second press. Powering on my Neo was always hit-and-miss. Now, after reading your post, my issue is solved. Update: After submitting this post, I had issue powering the Neo with both methods. I then reseated the battery pack, the problem cleared. I am pretty sure that the Neo is finacky.

I have only had my DJI Neo for 2 days. Today i updated the firmware and then charged battery as it was only on 18% charge. Now I can’t turn it on. If connected to charger it comes on for a second and the propellers then it turns off. This is frustrating

djiuser_8FLJdvyCshGB Posted at 11-9 02:10
I have only had my DJI Neo for 2 days. Today i updated the firmware and then charged battery as it was only on 18% charge. Now I can’t turn it on. If connected to charger it comes on for a second and the propellers then it turns off. This is frustrating

Hi there,
thank you for reaching out.

Have you attempted the method where you press and then press and hold the power button for two seconds to turn on the DJI Neo?

Please provide the operational video that demonstrates the issue you are encountering and keep us updated.

djiuser_lKyRUDLztCRj Posted at 10-25 07:19
I had the same problem. I connected my controller to the neo using the cable that came in the package. Then pressed the neo start button and it started.

I’ll try this but I’m having the same issue and I just got it in yesterday in the mail and did the firmware update.

2Old2Skate Posted at 10-25 08:04
I noticed you said press and hold, the proper method is a two press and hold, so press twice and hold on the 2nd press. I learned this when I had an issue at first few uses.

Now it works thanks

I'm having the same problem on my MINI 2 when I update to a new firmware, tried it all but nothing happened.

I have the same issue with neo. I have tried different method in powering on as suggested but still not working.