Hi All

I hope you all Healthy and Happy.

I Need information ..

Anyone have issue like mine ?
So my drone just came back from Dji Service center, they change the gimbal due camera defect , blury.

After i received the drone back from SC... i see -
Vision sensor wont turned on ( upper right circle Red not change to white)
I fly Noon on bright sunny day.

On flight check list no error show .
I use NMode.
All seting correct, Brake (its show on video)
I fly on open field with plenty of light.

Firmware all already update to latest .

Obstacle avoidence not working..
I put my hand not sensing front back left right not sense anything. no gren yellow red showing / detected someting , no beeping sound .


I check on vision assist all 4 camera show video ..

Its like not triger the vision obstacle avoidence .

if i turn on indoor , it show on flight checklist said about low light so vision unavailable.
but if on outdoor no notifcation , preflight checklist show normal ..
it just like not gave instruction to triger the obstacle avoidence ..  

Anyone have same issue to share ?

I need second opinion or if you have these issue how to fix it or yo just use the drone and except it ?
before sent it to Service center..

lINK VIDEO



Thanxs all

just want to make sure first you actually turned on obstacle avoidance..

Send it back to repair.

Antdrones Posted at 10-8 09:38
just want to make sure first you actually turned on obstacle avoidance..

Yup.. its on.. it show on vthis foto.. is this one ?

FabioV Posted at 10-8 11:53
Send it back to repair.

Yes bro ....
I will do that.
I just try ask second opinion maybe it can fix without sent ii.

Last service Claim camera already take 1 1/2 month...Ao this drone from brand new only fly for troubleshoot

Antdrones Posted at 10-8 09:38
just want to make sure first you actually turned on obstacle avoidance..

That's precisely what I was wondering, however does their seeing "brake" mean that it is switched on?
In addition the op doesn't seem to understand how the VPS and landing protection works A re-read of the manual might prove useful

Sean-bumble-bee Posted at 10-8 17:12
That's precisely what I was wondering, however does their seeing "brake" mean that it is switched on?
In addition the op doesn't seem to understand how the VPS and landing protection works A re-read of the manual might prove useful

hi bro ..

yes i understand.
as i know normaly when near object it will show on the screen inform obstacle . but now not show anything , not make any sound nothing.

also as i know the vision icon should turn from red to white right ?

video screen rdecord link

fans6741a204 Posted at 10-8 17:59
hi bro ..

yes i understand.

OK, I think that indicates that OA is on and set to brake. If correct then perhaps post  screen capture video of what is seen on your screen as you SLOWLY fly the drone towards a solid wall etc. In good light.

Sean-bumble-bee Posted at 10-8 20:05
OK, I think that indicates that OA is on and set to brake. If correct then perhaps post  screen capture video of what is seen on your screen as you SLOWLY fly the drone towards a solid wall etc. In good light.

Hi

Already try with my body.
But i will try slowly to wall or more solid object

axbagus Posted at 10-8 20:10
Hi

Already try with my body.

OK .... . let's see what see what the new test shows. I still think recording the screen would be a good idea.
If by any chance you a using some form of controller with a built in screen do a google to see if it is possible with that particular model. If not you may need a second person to use a phone to video your screen.

Sean-bumble-bee Posted at 10-8 22:35
OK .... . let's see what see what the new test shows. I still think recording the screen would be a good idea.
If by any chance you a using some form of controller with a built in screen do a google to see if it is possible with that particular model. If not you may need a second person to use a phone to video your screen.

waiting on results..

Antdrones Posted at 10-9 05:52
waiting on results..

It's only been a few hours since they posted that there would be further test flights, give them some time to fly etc.

Hi there,

Thank you for reaching out! Regarding your concern, please follow the steps outlined below to address the issue:

1. Check Aircraft Status: Ensure the aircraft is in takeoff mode, and all vision sensors are disabled to conserve power when not in flight. Once the aircraft takes off, all vision sensors will be enabled automatically.
2. Check APAS Settings: If the aircraft is not in Sport mode, please check if APAS is enabled. The vision sensors will not function if APAS is set to "Off" instead of "Bypass" or "Brake."
3. Ensure the flight environment meets the operating conditions for the vision sensors. For instance, it should not be too dark. Please refer to the User Manual for detailed conditions.
5. Inspect for Blockages: Check if the vision sensors are obstructed by foreign objects or any mounted third-party accessories. Remove any obstructions, restart the aircraft, and try again.
6. Calibrate the Vision System:

a) Post-Storage Calibration: After long-term storage, the vision system may require calibration. The DJI Fly app will prompt you, and the aircraft will perform auto-calibration. This is normal.
b) Regular Flight Calibration: The vision system is automatically calibrated during regular flight processes. If automatic calibration fails and the error persists after a restart, please send back the aircraft for further inspection.

For a detailed, step-by-step guide on how to calibrate the vision sensors, please refer to the article here: https://support.dji.com/help/con ... ;paperDocType=paper

Sean-bumble-bee Posted at 10-9 06:31
It's only been a few hours since they posted that there would be further test flights  give them some time to fly etc.

well now we wait

Sean-bumble-bee Posted at 10-8 20:05
OK, I think that indicates that OA is on and set to brake. If correct then perhaps post  screen capture video of what is seen on your screen as you SLOWLY fly the drone towards a solid wall etc. In good light.

hI I add video on first post , test this morning . still no show sensor OA turned on , and no warning from sensor show on screen .

Antdrones Posted at 10-9 09:19
well now we wait

hi ,, sorry , maybe due our difrence time .. just upload at first post

thankyou

DJI Natalia Posted at 10-9 08:50
Hi there,

Thank you for reaching out! Regarding your concern, please follow the steps outlined below to address the issue:

hi natalia , yes already do all that .. still no luck OA stil wont triger to on .

Hmmm it seems strange to me that the warning is telling you that downwards sensing is unavailable whilst the screen is actually showing measurements.

I do not know if the following is applicable to the air 3 but I think it might be.
Some recent DJI models can display, on the screen, what the OA cameras are seeing, if the air 3 is one of those models it might be worth checking if they are seeing anything. You will have to google how to do that.   
The only other ideas i have at the moment are
1) to switch OA off, fly a flight, switch the drone off and then on and switch OA back on.
2)  go through the menus and look for anything that relates to the downward looking sensors and or landing protection and either cycle through the options or change one option and test then change another option and test etc.

Sean-bumble-bee Posted at 10-9 22:13
Hmmm it seems strange to me that the warning is telling you that downwards sensing is unavailable whilst the screen is actually showing measurements.

I do not know if the following is applicable to the air 3 but I think it might be.

hi

yes , downward is still ok ,  if i put my hand bellow , the drone go up .

only fwd back left right dont triger anything .

usualy on screen show red yelow green depend how far the obstacle. now nothing show ..

event the 4 eyes is stil show video if you see on video at second 51 . front left right back.

maybe the comand stuck somewhere ...

i wonder maybe it stuck on Sport mode .. even i set N mode or C mode . cos seems like the movement still wild ..

for answer no 1 and 2 , i have done that also  ..

refresh RC and the air 3 from dji asistance 2 also no change ..

maybe if DJI gave this drone manualy calibration for Vision sensor maybe it can fixed ,  sadly it calibrate  automaticly after the drone not use very long time ( as i read )

may be if there way to force the drone re calibrate the OA .. will be helpfull  

Daaagh, I didn't think about flight mode, sorry.
I am pretty sure that OA will be off in sport mode but how is it that you were able to launch in C mode?
Was the second or more flight in a particular drone switch on?
That I know of, fly app using drone automatically switch the drone to N mode for the first flight of a drone switch irrespective of the position of the mode switch. If the mode switch is not in the N position and you want to fly in the switch-chosen mode then you have to move the mode switch to N and back to the desired mode.
However if the flight is the second or more flight in a drone switch on the the chosen flight mode will carry over from one flight to the next.
I do not remember what the screen indicates if the mode switch is in the 'wrong' position after drone boot.

Switching modes when the drone is on the ground does not work, and the drone always takes off in N mode, regardless of the switch position. Switching modes can only be done after takeoff.

axbagus Posted at 10-9 17:42
hi obstacle avoidence wont activenatalia , yes already do all that .. still no luck OA stil wont triger to on .

Hi there, thank you for he video shared and the update. We're sorry to hear that the issue has not resolved and the best course of action would be to submit an online repair request here: {https://repair.dji.com/repair/index}. If you need assistance with creating a ticket, you may contact DJI support at https://www.dji.com/support. We understand that this is not the answer that you look forward to, but this would be the best thing to do in this situation. In addition, warranty service can be claimed depending on the result of the Damage Assessment. Your kind understanding is appreciated and thank you for your continued support.