DJI Natalia
Administrator
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Hi there, thank you for bringing this to our attention. We are truly sorry for the inconvenience. Pertaining to your issue, please try below troubleshooting steps below and check if the issue persists :
1. Check whether the battery level has reached 100% (All four bars of the battery level indicator are on)
2. Check if the charged method is correct. Make sure the charging cable is plugged in tightly, and try plugging it in again
3. Check the LED on the remote controller and confirm if it is in the charging state. If yes, please try charging for 2 hours to see if the power increases. If it still cannot charge, it is recommended to replace the charger and charging cable
4. Check if the DJI RC has been activated. If not, please activate the unit first. Then check if it can be charged.
If the charging continues to fail, please revert to us with a video showing the charging operation. You may upload the video to a shareable link such as Google Drive or Dropbox and share the link with us. Thanks.
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