I recently got a backwards vision sensor error on my Avata 2 and was wondering if anyone has had this and if there is a diy fix prior to sending back to DJI?

isnt just a temporal error? maybe due low light?

eried Posted at 10-15 04:28
isnt just a temporal error? maybe due low light?

No, it is persistent now and happens in all light

briank1515 Posted at 10-15 13:48
No, it is persistent now and happens in all light

ahh.. well, in manual is not really that important maybe wait for next crash and send for repair

Hi there, thank you for reaching out and we do apologize for the trouble caused. Kindly try perform calibration with DJI Assistant 2. If the issue persists, the best course of action would be to submit an online repair request here: {https://repair.dji.com/repair/index}. If you need assistance with creating a ticket, you may contact DJI support at https://www.dji.com/support. We understand that this is not the answer that you look forward to, but this would be the best thing to do in this situation. In addition, warranty service can be claimed depending on the result of the Damage Assessment.

Your kind understanding is appreciated and thank you for your continued support.

eried Posted at 10-16 03:39
ahh.. well, in manual is not really that important  maybe wait for next crash and send for repair

Best advice this year eried!

eried Posted at 10-16 03:39
ahh.. well, in manual is not really that important  maybe wait for next crash and send for repair

haha made me giggle

DJI Natalia Posted at 10-16 03:47
Hi there, thank you for reaching out and we do apologize for the trouble caused. Kindly try perform calibration with DJI Assistant 2. If the issue persists, the best course of action would be to submit an online repair request here: {https://repair.dji.com/repair/index}. If you need assistance with creating a ticket, you may contact DJI support at https://www.dji.com/support. We understand that this is not the answer that you look forward to, but this would be the best thing to do in this situation. In addition, warranty service can be claimed depending on the result of the Damage Assessment.

Your kind understanding is appreciated and thank you for your continued support.

I've had the same problem for a few days. Unfortunately, Dji Assistant 2 does not support calibration for Avata 2.

Is there not different versions of Assistant 2? Are you using the correct version? Ask Dji again.

yogi053 Posted at 10-23 23:34
Is there not different versions of Assistant 2? Are you using the correct version? Ask Dji again.

Also on their official site it is stated that Avata2 vision sensor calibration is not supported.

https://support.dji.com/help/content?customId=en-us03400006473&spaceId=34&re=US&lang=en&documentType=artical&paperDocType=paper

Duff gen in post 5# from Dji admin then!

Polcsi Posted at 10-23 10:45
I've had the same problem for a few days. Unfortunately, Dji Assistant 2 does not support calibration for Avata 2.

Hi there, thank you for reaching out and we are sorry to hear that you encounter the same issue. Could you please share us a video recoridng demonstrating the issue or any screenshot if there's any error message for us to understand the issue better and advise you accordingly.

Looking forward to your response. Thank you for your understanding.