G'day everyone, checking to see if anyone has seen this behaviour before.

First off, brand new OP3 (replaced after wonky screen issue). Same battery ext. Same behaviour with both OP3 so I think it is battery related.

Charges fine, displays both percentages, in use it is all good as well. If you tap the battery icon, it shows both percentages and when the OP3 is being charged by the ext.

But once it has been turned off for a while, it is like it forgets the ext is attached. If I click the icon it only shows the OP3 percentage. Then if i press the 'disconnect' button for battery is starts showing it charging the OP3 again. If I don't do this is will run the OP3 flat and still have 100% in the battery ext.

These photos are before and after unplugging the battery ext. and plugging it back in. You can see it is not charging the OP3 in the first one.

Any thoughts???

Cheers.

Hi there,
thank you for reaching out.

We apologize for the inconvenience. Before we can offer further assistance, could you please share a video demonstrating the issue you are encountering?

Looking forward to your response.

DJI Diana Posted at 10-17 01:31
Hi there,
thank you for reaching out.

https://photos.app.goo.gl/raRmAe1xpZz94r9q7

See when I first press the battery icon it shows the percentage left. But then when I unclip the battery ext and put it back in, it starts charging it and when I press the icon is shows the status for both. It is like it forgets the battery is plugged in, or the battery goes into a deep sleep mode and can't wake up again.

Stainless_OP3 Posted at 10-17 02:09
https://photos.app.goo.gl/raRmAe1xpZz94r9q7

See when I first press the battery icon it shows the percentage left. But then when I unclip the battery ext and put it back in, it starts charging it and when I press the icon is shows the status for both. It is like it forgets the battery is plugged in, or the battery goes into a deep sleep mode and can't wake up again.

Hi there,
thank you for reaching out.

I am currently inquiring with the relevant team. Once I receive an update from them, I will notify you.

We appreciate your patience and understanding.

Stainless_OP3 Posted at 10-17 02:09
https://photos.app.goo.gl/raRmAe1xpZz94r9q7

See when I first press the battery icon it shows the percentage left. But then when I unclip the battery ext and put it back in, it starts charging it and when I press the icon is shows the status for both. It is like it forgets the battery is plugged in, or the battery goes into a deep sleep mode and can't wake up again.

Hi there,
thank you for reaching out.

Could you confirm whether the firmware is up to date? If the problem continues, kindly provide the information below, and I will pass it on to the relevant team for detailed analysis.

- Screenshot of Osmo Pocket 3 firmware version
- Osmo Pocket 3 Log
- Video showing this issue
- Date & time of when this issue happened

Please keep us posted on the progress.

DJI Diana Posted at 10-18 19:37
Hi there,
thank you for reaching out.

Video again. You can see that it can't see the battery grip until I unplug and plug back in. Issue happens everytime it sits idle for a while.

https://photos.app.goo.gl/u92gxRCjn4hCH9qb8

Stainless_OP3 Posted at 10-18 20:48
Video again. You can see that it can't see the battery grip until I unplug and plug back in. Issue happens everytime it sits idle for a while.

https://photos.app.goo.gl/u92gxRCjn4hCH9qb8

Hi there,
thank you for reaching out.

Please provide the Osmo Pocket 3 Log as well.

Looking forward to your response.

DJI Diana Posted at 10-18 23:06
Hi there,
thank you for reaching out.

Thanks, DJI Diana, what part of the Log file, it is over 1GB in size?

Hello,
I have bought the Pocket3 10 days ago ("standard" pack), it is a great little cam
I would like to buy next the battery handle, but I'm looking for informations about it, as I have seen some weird things.

I have taken some USB-c current mesurement with the (great and genuine) RDTech TC66 USB-c Meter: the Pocket3, after reaching 100% battery and with oled screen OFF, draws continously 129mA at 5V, or 59mA at 12V in quickcharge mode.
Also I have seen that if I touch the screen in OFF state, or press the 5D joystick: the internal hardware wakes up (but not the screen) and draws about 300mA@5V and about 130mA@12V (quickcharge), and goes then to sleep after about 30s.

I don't know why the Pocket3 still draws so much current after full charge, whereas if I unplugged it, and power it OFF with a long press on the record button (I use this more than rotating the screen): the Pocket3 goes to deep sleep about 5min after, and no battery drain at all - which is a super great thing   (even after 2-3 days)
(You can check the Deepsleep state if DJI logo on boot => P3 was on deepsleep mode)

Is this current consumption is a bug of USB-c controller not going to deepsleep mode ?


I have found this topic: https://forum.dji.com/forum.php?mod=viewthread&tid=322602  where DJI Gamora told that interesting thing:
"When connected to Osmo Pocket 3, it can extend the operating time for Osmo Pocket 3. When using the device with the battery handle, the power consumption priority is given to the battery handle, which also charges the device simultaneously. Once the device has been fully charged by the battery handle, another charging cycle will only be triggered when the battery level drops below 95%."

With the mesurement I have made and the continous USB-c power consumption: I'm wondering if the Battery handle would self-discharge when all is powered off and the Pocket3 is at 100% level ? So with 950mA of theorical capacity: the battery handle would be empty after about 7hours of no use ?
It is not very eco-friendly thing, and it will make some battery wear (charge-discharge cycles) without even use it.
So we must always plug and unplug it ?

Thanks !