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Let's talk about the customer service lately...
360 23 10-17 05:05
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djiuser_RN5SXduf8ZAF
lvl.2
Flight distance : 166716 ft
Belgium
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DJI's customer service going really bad lately.

I regret the day I bought M3P. How many times do I have to send my drone back to them?

Firstly when I received my drone for the first time the propellers and the back body were damaged with scratches and etc... when I've provided prove to DJI customer support live chat they asked me to send it back to get a free replacement. After they received my drone, they said that I have to pay €70. What the F?
They offered me a coupon of €35 which was for me to shut up. Even if you give me a coupon of €100, where is my €70 that you asked me to pay?

All aside, my lens of my drone keeps getting foggy. They now want me to send it back again which is a "known" issue of the M3P, so far so good.
So basically I don't want to send my drone because I don't trust them, they will be asking me to pay again lol.

Shall I send it?


10-17 05:05
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DJI Natalia
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Hi there. Sorry for the inconvenience. Please provide your case number or the relevant ticket number for further assistance. Looking forward to your response.
10-17 17:10
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djiuser_RN5SXduf8ZAF
lvl.2
Flight distance : 166716 ft
Belgium
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Lmao. See? This is what I mean. No u can't help me, my case have been forwarded to the higher team.
10-17 17:12
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DJI Susan
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djiuser_RN5SXduf8ZAF Posted at 10-17 17:12
Lmao. See? This is what I mean. No u can't help me, my case have been forwarded to the higher team.

Hello. We're very sorry to hear about your feedback. With this, may we confirm if you've contacted our team? We want to help you in any capacity and we need to communicate with the relevant team to further look into this matter. Kindly provide any reference ticket/case number (CAS). We're always here to help.
10-17 23:24
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djiuser_RN5SXduf8ZAF
lvl.2
Flight distance : 166716 ft
Belgium
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Does it look like I have a reference ticket/case number, it's all lies what dji does lol, telling me that they forwarded my case to the higher team. Told me that I would get an email in 24hours about my situation, It's been 4 D A Y S. Very shameful. And then u come here and ask me a case number LMAO
10-21 13:46
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DJI Natalia
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djiuser_RN5SXduf8ZAF Posted at 10-21 13:46
Does it look like I have a reference ticket/case number, it's all lies what dji does lol, telling me that they forwarded my case to the higher team. Told me that I would get an email in 24hours about my situation, It's been 4 D A Y S. Very shameful. And then u come here and ask me a case number LMAO

I genuinely apologize for the frustration you’ve experienced regarding your case. I understand how disappointing it can be when expectations are not met, especially after waiting for a response.

While I don't have access to your previous communication, I want to ensure we resolve this matter as quickly as possible. If you could provide any details such as your email. I’ll do my best to escalate it and get you the support you need.

Thank you for your patience, and I appreciate your understanding as we work to address your concerns.
10-21 13:52
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djiuser_RN5SXduf8ZAF
lvl.2
Flight distance : 166716 ft
Belgium
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My email is yasinking@live.com

Be mindful I do NOT trust your customer support anymore. The only thing what dji support say is "Sorry", don't be sorry, solve my problem. And don't ask me to send my device to dji lol.
10-21 13:56
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DJI Tony
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djiuser_RN5SXduf8ZAF Posted at 10-21 13:56
My email is

Be mindful I do NOT trust your customer support anymore. The only thing what dji support say is "Sorry", don't be sorry, solve my problem. And don't ask me to send my device to dji lol.

Hi there. We are sorry for any inconvenience. We have informed the relevant departments and asked them to contact you as soon as possible. Sorry again for all this.
10-21 23:54
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Predatoriuss
lvl.2
Flight distance : 166716 ft
Belgium
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We'll see.
10-22 02:46
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Predatoriuss
lvl.2
Flight distance : 166716 ft
Belgium
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I've been called by dji by phone, why do I get called by phone? Did I ask to be called on phone? Where is my email response kindly answer that first. What a poor quality of service are provided here omg
10-22 06:36
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DJI Natalia
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Predatoriuss Posted at 10-22 06:36
I've been called by dji by phone, why do I get called by phone? Did I ask to be called on phone? Where is my email response kindly answer that first. What a poor quality of service are provided here omg

Hi there, apologize for the inconvenience. We will update the relevant team to contact you via email. Thank you for your patient.
10-22 15:22
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Predatoriuss
lvl.2
Flight distance : 166716 ft
Belgium
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I'm still waiting for my "24 hours" response. Its been 7 days
10-23 08:58
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DJI Tony
Administrator

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Predatoriuss Posted at 10-23 08:58
I'm still waiting for my "24 hours" response. Its been 7 days

Hi there. We are sorry for the inconvenience. Our colleagues have sent you an email and proposed some solutions. We hope you will be satisfied. Please check your email.
10-24 02:16
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Predatoriuss
lvl.2
Flight distance : 166716 ft
Belgium
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So, if I did not try to contact everywhere of dji, I wouldn't get help like this. You're totally untrustworthy.
10-24 05:07
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DJI Tony
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Predatoriuss Posted at 10-24 05:07
So, if I did not try to contact everywhere of dji, I wouldn't get help like this. You're totally untrustworthy.

We apologize for the inconvenience and hope we can resolve the issue for you. Your satisfaction is our greatest goal.
10-24 05:48
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Predatoriuss
lvl.2
Flight distance : 166716 ft
Belgium
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That's no true, ur only goal is to extort money from customers. Whoever reads this, NEVER buy care express or what the hell the name is. It's totally a scam. I just got another email from the "higher" team. They aren't different then you. All the same, I'm so done with dji. I'm going to sell my DJI and go buy from a local store in the future. Screw you.
10-24 14:53
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DJI Natalia
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Predatoriuss Posted at 10-24 14:53
That's no true, ur only goal is to extort money from customers. Whoever reads this, NEVER buy care express or what the hell the name is. It's totally a scam. I just got another email from the "higher" team. They aren't different then you. All the same, I'm so done with dji. I'm going to sell my DJI and go buy from a local store in the future. Screw you.

Thank you for sharing your feedback with us. I’m truly sorry to hear about your experience and understand your frustration. It’s never our intention to make our customers feel this way, and we take your concerns very seriously.

I want to assure you that we value your business and are committed to resolving any issues you may have encountered. If you could provide more details about your situation, we would appreciate the opportunity to assist you further and address your concerns more effectively.

Your satisfaction is important to us, and we hope to regain your trust. If you decide to reach out, please know that we are here to help.

Thank you for your time.
10-24 15:49
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Predatoriuss
lvl.2
Flight distance : 166716 ft
Belgium
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??? Your "higher" team should understand my situation and answer quicker. But in this case, they don't umderstand anything, just saying random things. How many times do I have to explain myself. From now on I won't explain it in a respecful way, I've seen that you guys don't understand anything if we are respectful. Check the screenshot I've uploaded. Maybe that will help you understand a little bit. AND I WANT FASTER RESPONSES THIS WILL TAKE MORE LONGER AND LONGER TO SOLVE!!!!
Screenshot_20241025_020030_Outlook.jpg
10-24 15:58
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Predatoriuss
lvl.2
Flight distance : 166716 ft
Belgium
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Racists.

I've got humiliated by the supervisor of the live chat. This is really extremely ridiculous, what is this with dji... You guys are racists.
10-25 05:27
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DJI Tony
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Predatoriuss Posted at 10-25 05:27
I've got humiliated by the supervisor of the live chat. This is really extremely ridiculous, what is this with dji... You guys are racists.

We apologize for the inconvenience. Our colleagues have replied to your email, please check it.
10-25 06:49
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Predatoriuss
lvl.2
Flight distance : 166716 ft
Belgium
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I DID CHECK IT RIGHT NOW AND ITS STILL NONSENSE THEY STILL DONT GET IT THAT I DONT CARE ABOUT THE
R
E
F
U
N
D
10-25 06:50
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DJI Susan
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Predatoriuss Posted at 10-25 06:50
I DID CHECK IT RIGHT NOW AND ITS STILL NONSENSE THEY STILL DONT GET IT THAT I DONT CARE ABOUT THE
R
E

Hello, our relevant team has replied to you via email. Please check it carefully. You can respond to this email or contact us if you have any questions. Thank you.
10-25 20:28
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Predatoriuss
lvl.2
Flight distance : 166716 ft
Belgium
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It's still not solved but we're trying to come to an agreement.

The samen feelings still exist.
10-27 07:31
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DJI Tony
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Predatoriuss Posted at 10-27 07:31
It's still not solved but we're trying to come to an agreement.

The samen feelings still exist.

Sorry for all the inconvenience. We have noticed that you have accepted our proposal. We are waiting for you to send the product to us. Thank you for your understanding and cooperation.
10-27 20:38
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